Guests
All properties in Hamamatsu, Shizuoka Prefecture, Japan

Okura Act City Hotel Hamamatsu

Luxury Hamamatsu hotel with 1 indoor pools, connected to the convention center

  • Free WiFi
From
A$203

Image gallery

  • Okura Act City Hotel Hamamatsu
  • Okura Act City Hotel Hamamatsu
  • Pool
  • Pool
  • Okura Act City Hotel Hamamatsu
Okura Act City Hotel Hamamatsu. Image 1 of 104.
1 / 104Okura Act City Hotel Hamamatsu
111-2 Itaya-machi, Naka-ku, Hamamatsu, 430-7733, Shizuoka-ken, Japan
9.0.Superb.
  • Good location, friendly staff, good restaurant options, large rooms

    Oct. 9, 2019

  • An older but very elegant hotel. Many of the employees spoke English and all went out of…

    Mar. 18, 2021

See all 492 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place

Guests rated location

Convenient
Transport options
Walkable
Safe
Shopping
  • Free WiFi
  • Parking available
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 322 guestrooms
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • 1 indoor pool
  • Breakfast available
  • Health club

For families

  • Fridge
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Naka Ward
  • Hamamatsu Museum of Musical Instruments - 2 min walk
  • Hamamatsu Science Museum - 4 min walk
  • Hamamatsu Diorama Factory Museum - 9 min walk
  • Hamamatsu Municipal Art Museum - 22 min walk
  • Shouintei Shrine - 25 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Single Room, Non Smoking
  • Standard Twin Room, Non Smoking
  • Triple Room, Non Smoking
  • Standard Double Room, Non Smoking
  • Deluxe Single Room, Non Smoking
  • Deluxe Twin Room, Non Smoking
  • Corner Double Room, Non Smoking
  • Premium Comfort Floor Corner Double Room, Non Smoking
  • Standard Twin Room for single use, Non Smoking
  • Triple Room, Smoking
  • Deluxe Single Room, Smoking
  • Standard Single Room, Smoking
  • Standard Twin Room for single use, Smoking
  • Corner Double Room, Smoking
  • Deluxe Twin Room, Smoking
  • Standard Double Room, Smoking
  • Standard Twin Room, Smoking
  • Corner Twin Room, Non-Smoking
  • Corner Twin Room, Smoking
  • Suite Room
  • Upper Floor Twin Room, Non-Smoking
  • Upper Floor Double Room, Non Smoking
  • Upper Floor, Triple Room, Non Smoking
  • Premier Comfort Floor Single Room, Non Smoking
  • Premier Comfort Floor Twin Room, Non Smoking
  • Premier Comfort Floor Casual Twin Room, Non Smoking
  • Premier Comfort Floor Deluxe Twin Room, Non Smoking
  • Premier Comfort Floor Triple Room, Non Smoking
  • Premier Comfort Floor Deluxe Triple Room, Non Smoking
  • Premier Comfort Floor Superior Twin Room, Non Smoking
  • Upper Premier Comfort Floor Twin Room, Non Smoking
  • Upper Premier Comfort Floor Single Room, Non Smoking
  • Upper Premier Comfort Floor Superior Twin Room, Non Smoking
  • Upper Premier Comfort Floor Triple Room, Non Smoking
  • Upper Premier Comfort Floor Corner Twin Room, Non-Smoking
  • Upper Premier Comfort Floor Deluxe Twin Room, Non Smoking
  • Upper Premier Comfort Floor Deluxe Triple Room, Non Smoking
  • Upper Premier Comfort Floor Double Room, Non Smoking
  • Upper Premier Comfort Floor Corner Double Room, Non Smoking

What’s around

Landmarks

  • In Naka Ward
  • Hamamatsu Museum of Musical Instruments - 2 min walk
  • Hamamatsu Science Museum - 4 min walk
  • Hamamatsu Diorama Factory Museum - 9 min walk
  • Hamamatsu Municipal Art Museum - 22 min walk
  • Shouintei Shrine - 25 min walk
  • Hamamatsu Castle - 26 min walk
  • Kamoe-ji Temple - 26 min walk
  • Statue of Tokugawa Ieyasu - 28 min walk
  • Kamono Mabuchi Memorial Hall - 28 min walk
  • Agatai Shrine - 28 min walk

Getting around

  • Chubu Centrair Intl. Airport (NGO) - 84 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 40 min drive
  • Hamamatsu Station - 8 min walk
map
See on map
111-2 Itaya-machi, Naka-ku, Hamamatsu, 430-7733, Shizuoka-ken, Japan

At a glance

Hotel size

  • This hotel has 322 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (JPY 1000 per night; includes in/out privileges)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Sauna
  • Health club

Working away

  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 19121
  • Conference space size (meters) - 1777
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter

Facilities

  • Year Built – 1994
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchairs available on site
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Japanese

In the room

Home comforts

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Pay movies

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Figaro - This restaurant specializes in Italian cuisine.

Toh-Ka-Lin - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Yamazato - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open select days.

Sazanka - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Paganini - This restaurant serves dinner only. Open select days.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of JPY 2100 for adults and JPY 1200 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs JPY 1000 per night with in/out privileges
  • RV/bus/truck parking is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • The fitness facility is accessible for JPY 4000 per person, per day
  • Guests under 6 years old are not allowed in the spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

Also known as

  • Okura Act City Hotel Hamamatsu
  • Okura Act City Hotel Hamamatsu Hotel Hamamatsu
  • Okura Act City Hotel
  • Okura Act City Hamamatsu
  • Okura Act City
  • Okura Act City Hotel Hamamatsu
  • Okura Act City Hamamatsu
  • Okura Act City Hotel Hamamatsu Hotel
  • Okura Act City Hotel Hamamatsu Hamamatsu

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Okura Act City Hotel Hamamatsu does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs JPY 1000 per night. RV/bus/truck parking is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Yes, there are 5 onsite restaurants, featuring Italian cuisine. Nearby restaurants include ITAYAMACHI BAR (3-min walk), San Felice (5-min walk), and Yaotoku (5-min walk).
  • Okura Act City Hotel Hamamatsu has an indoor pool and a sauna, as well as a health club.
9.0.Superb.
  • 6.0.Good

    If you reserve through Expedia you will lose any benefit comes with the Harmony Loyal status such as free parking, free breakfast and free use of health club. I was not told about that.

    4 night business trip, Jan. 10, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel was clean and comfortable. Window was large with a great view. Great location with easy access to/from shinkansen. Great for a stay with little kids.

    2 night family trip, Nov. 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    The view from this hotel was really good. You can enjoy whole day watching out from the window. Also everything was perfect, room, furniture, spa, and staffs:)

    4 night business trip, Mar. 17, 2020

    Verified Expedia guest review

  • 6.0.Good

    better to confirm smoking room or not.

    My room was smoking room, even I'm not a smoker. And I'm not sure because of the smoke, I felt really bad and had skin issue during the stay.

    3 night business trip, Jan. 21, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Whatever happened to a Sunday holiday!

    Over-all, it was a pleasant stay except for their breakfast ¥2400 which has a 10:00 a.m. sharp, cut-off. Stayed on a Sunday (three day holiday weekend) and they expect ALL people to take breakfast early? We came in at 9:45 and was told that they would have to take everything away at 10:00... paid a $50 breakfast for 2 and rushed you to select and have buffet in less than 15 minutes...?!!! What the heck!

    1 night trip with friends, Jan. 10, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Again and will be again

    I had been staying this hotel for couple times. This tome I booked a premium comfort room which on the very high floor and able to see the sea/river. I normally would like to open the curtain and let the natural light came in the room and I enjoyed being wake up by the morning sun shine. The room is cozy and equipped with capsule coffee maker. Overall I love the room very much!

    Yiu Man, 3 night trip, Dec. 19, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Pleasant stay with amazing view.

    Amazing view of the city, very pleasant check in experience, very clean room. Only downside was that the air conditioning was pretty weak even when set on max air flow.

    LIN SHAN, 1 night trip with friends, Nov. 7, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great Location

    Close to the trains and shopping.

    Martin, 2 night business trip, Oct. 14, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location and wonderful rooms. The Sushi restaurant on the 31st floor is amazing, but expensive. The staff were all very nice and couldn’t be more helpful.

    3 night romance trip, Oct. 8, 2019

    Verified Orbitz guest review

  • 10.0.Exceptional

    Excellent stay

    Awesome 👏 👏 👏

    Ronald, 3 night trip with friends, Oct. 7, 2019

    Verified Hotels.com guest review

See all 492 reviews