All properties in Pigeon Forge, Tennessee, United States of America

MainStay Suites Conference Center

Family-friendly hotel with conference center, near Island at Pigeon Forge

  • Free continental breakfast, free WiFi, and free parking

Image gallery

  • Lobby
  • Lobby
  • Pool
  • Pool
  • Lobby
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1 / 33Lobby
  • Large rooms with a small kitchen. Full size fridge. Plenty of dishes, etc.

    Mar. 26, 2021

  • The property was very clean and the service was great. Walking into the suite, it was…

    Mar. 26, 2021

See all 384 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually wrapped food options are available

Guests rated location

Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Kitchenette
  • Air Conditioning

Property highlights

Main amenities

  • 129 guestrooms
  • Daily housekeeping
  • Lazy river
  • Conference center
  • Terrace
  • 24-hour front desk

For families

  • Children's pool
  • Sofa bed
  • Kitchenette
  • Cookware, dishware and utensils
  • Stovetop
  • Microwave

What’s around

  • In a national park
  • Island at Pigeon Forge - 26 min walk
  • Titanic Museum - 2.6 mi / 4.2 km
  • Dollywood - 2.8 mi / 4.5 km
  • Ripley's Aquarium of the Smokies - 8 mi / 12.8 km
  • Gatlinburg SkyLift Park - 8.3 mi / 13.3 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Suite, 1 Queen Bed with Sofa bed
  • Standard Suite (2 Queen Beds with Sofabed)
  • Suite, 1 Queen Bed, Accessible, Non Smoking


  • In a national park
  • Island at Pigeon Forge - 26 min walk
  • Titanic Museum - 2.6 mi / 4.2 km

What’s around


  • In a national park
  • Island at Pigeon Forge - 26 min walk
  • Titanic Museum - 2.6 mi / 4.2 km
  • Dollywood - 2.8 mi / 4.5 km
  • Ripley's Aquarium of the Smokies - 8 mi / 12.8 km
  • Gatlinburg SkyLift Park - 8.3 mi / 13.3 km
  • Gatlinburg Space Needle - 8.3 mi / 13.4 km
  • Gatlinburg Convention Center - 8.6 mi / 13.9 km
  • Great Smoky Mountains National Park - 8.8 mi / 14.2 km
  • Ober Gatlinburg Ski Resort and Amusement Park - 11.3 mi / 18.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 56 min drive

At a glance

Hotel size

  • This hotel has 129 rooms


  • Check-in time starts at 4 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Barbecue grills

Things to do

  • Outdoor seasonal pool
  • Children's pool
  • Spa tub
  • Lazy river

Working away

  • Business centre
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 10000
  • Conference centre


  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby


  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace


  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Grab bar - in bathtub
  • Accessible bathtub
  • Wheelchair-width doorways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Sofa bed size queen

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware and utensils
  • Dishwasher


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • MainStay Suites Hotel Pigeon Forge
  • MainStay Suites Conference Center Pigeon Forge
  • MainStay Suites Conference Center Hotel Pigeon Forge
  • MainStay Suites Pigeon Forge
  • Mainstay Suites Hotel Pigeon Forge
  • Mainstay Suites Pigeon Forge
  • Pigeon Forge Mainstay Suites
  • Mainstay Hotel Pigeon Forge
  • Mainstay Pigeon Forge
  • Mainstay Suite Pigeon Forge
  • MainStay Suites Conference Center Hotel


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; masks are required in public areas.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, MainStay Suites Conference Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's a seasonal outdoor pool and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 4 PM. Check-out time is 11 AM.
  • Yes. Nearby restaurants include JT Hannah's Kitchen (8-min walk), Kinkaku Japanese Steak House (9-min walk), and Mama's Farmhouse (10-min walk).
  • Have fun with nearby winter activities like skiing. Relax in the spa tub or enjoy the use of other amenities, which include a lazy river and a picnic area. MainStay Suites Conference Center also has a garden.
  • 8.0.Very good

    Nice stay

    The hotel was clean and very friendly service. I seen workers constantly checking pools and hot tubs to make sure they were okay. The inside pool water was so warm which was great since it was cold outside. The only thing I recommend ( even though it was clean) is getting rid of carpet. Also there was a very small lamp in the end table that had a torn shade that needed replacing. Everyone was friendly, hotel and grounds was clean, and I loved that it was easily accessible a few streets off parkway and not in busy traffic.

    Joy, 2 night family trip, Mar. 26, 2021

    Verified guest review

  • 10.0.Exceptional

    Great place off main strip

    Everything was sparkling clean. The kitchenette was wonderful and check in was fast and easy

    Angela, 1 night family trip, Mar. 20, 2021

    Verified guest review

  • 10.0.Exceptional

    Good job

    It was good. Nice rooms and clean.

    Tiffany, 2 night family trip, Mar. 16, 2021

    Verified guest review

  • 10.0.Exceptional

    Great stay

    We really enjoyed our stay! There were 6 of us so we needed 2 queen beds and a sofa bed. I slept in the sofa bed with my youngest and it was surprisingly comfortable. Hotel was very clean, and service was prompt each time we asked for additional towels. Only complaint was the amount of chlorine used in the indoor pool. It was so strong that our kids eyes were bloodshot after swimming and my eyes were burning from the fumes just sitting by the pool. We assumed it could be due to COVID.

    Jennifer, 3 night family trip, Mar. 14, 2021

    Verified guest review

  • 8.0.Very good

    Everything was great. We did have to change rooms because one of the beds in the first room had a few ants in it. Other than that it was perfect

    Linda, 2 night family trip, Feb. 19, 2021

    Verified guest review

  • 8.0.Very good

    Some what okay!!

    Hotel is nice, but upon getting key to the room, it took us 5 times before we got a key card that would work! For the room to be a suite it was really cramped for the 6 of us. States separate seating area, but sofa bed is right in the kitchen area! Beds were not comfortable! Plus only had one elevator for the entire hotel and was very small slow! Ended up using stair majority of the time, even to get luggage to room! Won’t be staying here again!!

    Twila, 2 night family trip, Feb. 12, 2021

    Verified guest review

  • 10.0.Exceptional

    Perfect Our Family

    This was our second time staying at this location. The kids loved the indoor swimming pool and we love the hot tub. The breakfast was not the "normal" hot breakfast but the muffins, juice & coffee was great. We will definitely stay again.

    Chandel, 2 night family trip, Jan. 29, 2021

    Verified guest review

  • 6.0.Good

    Broken windows with hard and yellow mattresses.

    Guest ratings are so important. That’s what I base most of my decisions on. So, when I found this affordable hotel with such high ratings, it seemed like the best fit. I reserved a room with 2 queen beds and a sofa bed. This trip was for 3 adults. We got to the room and it was 2 full size beds, not queens, which makes a difference when 2 people need to share one bed. We decided to just use the pull out, which generally, are never comfortable. We pull this out and there is a mattress pad on top of a yellowed and stained mattress. Needless to say, we closed that back up and did not use it. The beds are hard and not at all comfortable. We were on the first floor and tried to crack the winds for some air, and the window lock was broken. The window opened without a screen, so it allowed open access for anyone or anything to come into the room. We closed it back up, but again, the lock was broken. The whole hotel (at least the first floor) smells of smoke, even though the rooms were non-smoking. The lobby also had a very unpleasant smell about it. The space was nice, they clearly tried to update certain aspects of the room, but it was not at all worth the price. For just a few dollars more I could have stayed in a much nicer hotel. My advice- don’t try to save money by booking this hotel. It isn’t worth it.

    Crystal, 2 night family trip, Jan. 16, 2021

    Verified guest review

  • 8.0.Very good

    The rooms are large. Full kitchens. And I actually like that it is not on top of the trip but actually quieter and behind.

    1 night family trip, Dec. 29, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    As Advertised

    The hotel was in good condition and all of our needs were met. COVID issues prevented the hotel from providing breakfast but that’s out of their control. Completely satisfied with the stay.

    Jeffrey, 1 night family trip, Dec. 28, 2020

    Verified guest review

See all 384 reviews