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Palace Hotel, a Luxury Collection Hotel, San Francisco

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

2 restaurants, breakfast, lunch and dinner served, Californian cuisine
Indoor pool
Frette Italian sheets, premium bedding, in-room safe, desk
Presidential Suite, 1 Bedroom, Non Smoking | Frette Italian sheets, premium bedding, in-room safe, desk
Frette Italian sheets, premium bedding, in-room safe, desk

Overview of Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco

5-star property
Luxury hotel with 2 restaurants, near Oracle Park

8.8/10 Fabulous

1,029 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
Map
2 New Montgomery St, San Francisco, CA, 94105

Room options

About this area

What's nearby

  • In Downtown San Francisco
  • Oracle Park - 19 min walk
  • Pier 39 - 30 min walk
  • Moscone Convention Center - 1 min drive
  • San Francisco Museum of Modern Art - 1 min drive
  • Union Square - 5 min drive
  • San Francisco Bay - 7 min drive
  • Lombard Street - 11 min drive
  • Ghirardelli Square - 12 min drive
  • Alcatraz Island - 15 min drive
  • Kaiser Permanente Medical Center - 15 min drive

Getting around

  • San Francisco International Airport (SFO) - 19 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 25 min drive
  • Concord, CA (CCR-Buchanan Field) - 34 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 11 min drive
  • San Francisco Station - 22 min walk
  • Market St & New Montgomery St Stop - 1 min walk
  • Montgomery St. Station - 1 min walk
  • Market St & Kearny St Stop - 2 min walk

Restaurants

  • Shorty Goldstein's - 3 min walk
  • Per Diem - 3 min walk
  • Atlas Tap Room - 3 min walk
  • Caffe Bianco - 3 min walk
  • The Bird - 3 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

Palace Hotel, a Luxury Collection Hotel, San Francisco puts you 1 mi (1.6 km) from Oracle Park and 1.6 mi (2.5 km) from Pier 39. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Court, which is one of 2 restaurants and serves breakfast and lunch. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a snack bar/deli. Fellow travellers like the comfortable beds and central location. Public transportation is only a short walk: Market St & New Montgomery St Stop and Montgomery St. Station are only steps away.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 556 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs only, 1 per room, up to 40 lb per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Wi-Fi (speed: 25+ Mbps) and wired Internet access in rooms*

Parking

  • On-site valet parking (USD 72 per day; includes in/out privileges)
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Golfing nearby
  • Sailing nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (53000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1875
  • Safe-deposit box at front desk
  • Fitness centre
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Grab bar near toilet
  • Doorbell and phone notifications
  • Wheelchair-width doorways
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 48-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Wireless Internet access (surcharge) (speed of 25+ Mbps) and wired Internet (surcharge)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Recycling

Special features

Dining

Garden Court – This restaurant serves breakfast and lunch.
Pied Piper – This cocktail bar specialises in Californian cuisine and serves dinner and light fare. Open daily.
GC2GO – This coffee shop serves breakfast and light fare. Open daily.

Awards and affiliations

The property is a member of Historic Hotels of America.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for USD 14.95 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 49 for adults and USD 25 for children (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Valet parking costs USD 72 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property prohibits parties, group celebrations or gatherings in guestrooms and suites. Guests may host parties in a private function room or restaurant.

Also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer free cancellation for a full refund?
Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?
As of 31 Jan 2023, prices found for a 1-night stay for 2 adults at Palace Hotel, a Luxury Collection Hotel, San Francisco on 3 Mar 2023 start from AU$408, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palace Hotel, a Luxury Collection Hotel, San Francisco?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there's an indoor pool.
Are pets allowed at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lb per pet. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes. Valet parking costs USD 72 per day. Electric car charging is available.
What are the check-in and check-out times at Palace Hotel, a Luxury Collection Hotel, San Francisco?
You can check in from 4 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Palace Hotel, a Luxury Collection Hotel, San Francisco?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (21-min drive) is nearby.
What is there to do at Palace Hotel, a Luxury Collection Hotel, San Francisco and nearby?
Have fun with nearby activities such as sailing and practise your swing at the nearby golf course. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include 2 bars and a fitness centre.
Are there restaurants at or near Palace Hotel, a Luxury Collection Hotel, San Francisco?
Yes, there are 2 on-site restaurants, featuring Californian cuisine. Nearby restaurants include Mazarine Coffee (3-min walk), California Pizza Kitchen (3-min walk) and Aquitaine (3-min walk).
What's the area around Palace Hotel, a Luxury Collection Hotel, San Francisco like?
Palace Hotel, a Luxury Collection Hotel, San Francisco is in Downtown San Francisco, a short 1-minute walk from Market St & New Montgomery St Stop and 6 minutes' walk from San Francisco Museum of Modern Art. Travellers say that the local area is good for shopping and very central.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

8.9/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Waitstaff needs retraining or incentive.
The breakfast experience (pricey brunch in dining room) was a disappointment. The food was as expected but the attention from waitstaff was poor. I had to get my own coffee. We had to repeatedly hail a waitperson. They were not efficient by checking on each table as they passed. It seemed that they tried to avoid eye contact.
Kathleen, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel location and beautiful decor; spacious and clean and comfortable. Did not appreciate the fire alarm at 12:30am PT but what can you do. Had to exit the building in the pouring rain.
Tiffany, 2-night family trip
Verified Hotels.com guest review

6/10 Good

The service was either PERFECT or AWFUL with no in between. It felt like we were staying at two different hotels. The cleaning staff and the bell hops were consistently amazing. Avoid the Pied Piper if you can.
Jamie, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Holiday Stay
Wonderful hotel with beautiful interior spaces in the heart of San Francisco.
Richard, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful historic hotel
If you like beautiful, historic hotels this is the place for you. Gorgeous lobby and Garden court area decorated for the holidays. Large king size room. We had drinks in the Pied Piper & service was amazing. Used the pool & gym. Housekeeping was cleaning the exercise equipment while we were there. Service was top notch. Couldn't control the heat & there is no coffee maker in the room, but minor inconveniences for such a special place. Took the BART in from the airport & the stop is right next to the hotel. Had drinks at House of Shields across the street -- another historic place.
Jennifer, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful and magical stay at the Palace
We love the Palace Hotel! As usually splendid stay and service amazing!!
Craig, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Water pressure on shower head was low
Steven, 1-night trip
Verified Hotels.com guest review