The Park Tower Knightsbridge, A Luxury Collection Hotel

A bit frustrating really. I'd booked the room (executive room upgrade!) a few weeks in advance and read reviews about the hotel afterwards (not great). Our room wasn't ready at the appointed check in time of 3pm so we came back at 4pm. I booked a room for myself and two children but on entering the room (looked like a classic one), found only one king sized bed. I complained but didn't feel it was dealt with, with any urgency or competency. It was a bit deflating for me, I'd booked a weekend break for my son's birthday so felt I'd let us down by selecting this hotel. Another bed was set up in our room which made it rather cramped but we had to make do as we had plans for a tour of the Christmas lights and dinner at the Hard Rock Cafe. I've also never stayed anywhere that you only get 2hrs of WiFi before being offered more at the cost of £10 and no TV channels unless you pay £24.99 for 24hrs. I probably wouldn't book this hotel again based on our experience.

I arrived early certainly at the hotel knowing that the check in was 300 pm , however they delayed and delayed the checkin process for about 2 hours. Also the rooms were not done on sunday till I have to call and finally housekeeper came at 700 pm Finally the heating did not work at the room and the week end was extremely cold and nobody could do anything it was like a freezer. no way this can be a luxury hotel honestly worst experience ever

Good location but the staff should be 5 stars hotel stander the intrenet was free for 2 hourse only and i have spoken with the receptionist and the duty manager and they said because you book from third party as expedia you have only 2 housrs while if you book through our website you will have free internet 24 hours . The door men and porter not available at all time you shoule call them each time for the help.

Here where are you stay usually when I visit London very attractive location good staf Very clean excellent bathrooms The only uncomfortable situation I had when I tied to extend my stay till 5 PM but they refuse to give me more than 3 PM with a fee off 30 pounds per hour After 1pm but it was OK

The hotel is old.. nothing works in the hotel rooms they really need to UPGRADE the hotel.