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Iberostar Heritage Grand Mencey

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Escape to Iberostar Heritage Grand Mencey, where tranquility meets luxury. Begin your day with a rejuvenating breakfast, then unwind with yoga or Pilates classes at the health club. Relax by the outdoor pool or indulge in a spa treatment at SPA Sensations.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Massage/treatment rooms
  • Conference centre

Feel at home (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
The current price is AU$210
includes taxes & fees
22 July - 23 July

Why we love this property

Work meets wellness
This hotel balances business with pleasure, offering nine meeting rooms and a business centre. After work, guests can rejuvenate at the full-service spa.
Culinary delights await
Savour flavours at 4 restaurants featuring international and Mexican cuisine, plus 2 bars. Breakfast buffet includes vegetarian, vegan, and organic options.
Spa escape sanctuary
A full-service spa offers daily treatments in couples rooms. Guests can unwind with massages, facials, and body wraps, or rejuvenate in the sauna and hot tub.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Double Room

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room (with Garden)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room (with Garden)

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds
  • Free Wi-Fi

View all photos for Double Room Single Use

A hotel room with a large bed, a desk, a chair, a lamp, and a window with curtains.

Double Room Single Use

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite

A modern hotel room with a bed, a desk, a chair, a TV, and a bookshelf.

Junior Suite

8.0 out of 10
Very good
(4 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Garden View (single use)

A hotel room with a large bed, a desk with a chair, a small table, and a view of the outdoors through a glass door.

Double Room, Garden View (single use)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double Room

A modern hotel room with a large bed, a wooden floor, a small table, and a chair.

Superior Double Room

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

A modern living room with a wooden floor, a TV, a sofa, and a dining area.

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room (2 Adults & 1 Child)

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Family Room (2 Adults & 1 Child)

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

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About the area

Map
Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

What's nearby

  • Rambla de Santa Cruz - 2 min walk - 0.2 km
  • Garcia Sanabria Park - 2 min walk - 0.2 km
  • Canarias Regional Military Museum - 9 min walk - 0.8 km
  • Plaza de Espana - 13 min walk - 1.2 km
  • Tenerife Space of the Arts - 17 min walk - 1.5 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • ‪Bar-Terraza Parque García Sanabria - ‬5 min walk
  • ‪Etéreo By Pedro Nel - ‬3 min walk
  • ‪La SQuina - ‬5 min walk
  • ‪Bombay Babu Mencey - ‬1 min walk
  • ‪Kiosko Numancia - ‬4 min walk

About this property

Iberostar Heritage Grand Mencey

  • Iberostar Heritage Grand Mencey is a great choice for a stay in Santa Cruz de Tenerife. Guests can visit the spa to be pampered with massages, body wraps or facials, and Los Menceyes, one of 4 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff and breakfast.

At a glance

DONE

Hotel size

    • 261 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Wheelchair-accessible parking on site
    • On-site parking is limited
    • On-site parking includes off-street options
    • Off-site parking within 66 ft (EUR 12 per day)
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Pilates classes
  • Yoga classes
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scooter/moped hire nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1950
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • Water dispenser
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Lift door width (centimetres): 279
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Plasma television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Uses some LED lighting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Spa Sensations has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Dining

Los Menceyes – This fine-dining restaurant specialises in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki – This restaurant specialises in Mexican cuisine and only serves lunch. Open selected days.
Los Laureles – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Papa Negra – This fine-dining restaurant only serves dinner. Reservations are required. Open selected days.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 20 to 30 for adults and EUR 20 to 30 for children

Parking

  • Parking is available nearby and costs EUR 12 per day (66 ft away)

Pool, spa, & gym (if applicable)

  • The spa is accessible for EUR 20 per person, per day
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number H-38-4-0000005

Also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey offer free cancellation for a full refund?

Yes, Iberostar Heritage Grand Mencey does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Iberostar Heritage Grand Mencey?

Yes, there's an outdoor pool.

Are pets allowed at Iberostar Heritage Grand Mencey?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Iberostar Heritage Grand Mencey?

Yes. Parking spaces may be limited.

What are the check-in and check-out times at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Express check-in and check-out are available.

What is there to do at Iberostar Heritage Grand Mencey and nearby?

Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes Pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Iberostar Heritage Grand Mencey also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Iberostar Heritage Grand Mencey?

Yes, there are 4 on-site restaurants, featuring al fresco dining and international cuisine.

What's the area around Iberostar Heritage Grand Mencey like?

Iberostar Heritage Grand Mencey is a short 1-minute walk from Rambla de Santa Cruz and 14 minutes' walk from Plaza de Espana.

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Reviews

Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast buffet was consistently described as excellent, with a wide selection of fresh products and delicious options. (43 reviews)
  • The pool area is clean, spacious, and well-maintained with excellent service and a lifeguard present. (33 reviews)
  • The spa was a highlight, offering a wonderful experience with excellent facilities and treatments. (23 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Room
Restaurant
Breakfast
Location
Spa
Cities
Bed
Gardens
Gyms (public)

Reviews

Verified

10/10 Exceptional

The room was beautifully designed with the most wonderful outlook over the gardens. The pool was lovely and the delicious non-alcoholic cocktail served mid- morning was a delightful touch. The massage and spa was superb with thoughtful attention to details throughout. The food served at both breakfast and dinner was very high quality. Overall it has been a wonderful stay, as all of the above mentions but what has really stood out, throughout our stay, has been the attentive and friendly staff, thank you all for making our stay so memorable.
Helene, 1-night trip
Verified

8/10 Very good

A very nice restaurant next to the bar.
Petter, 1-night trip
Verified

10/10 Exceptional

Gteat hotel, great location, beautiful stay, staff very nicevand helpful
Denise, 1-night trip
Verified

10/10 Exceptional

Great location and outside pool
Adriana, 3-night trip
Verified

10/10 Exceptional

Fantastic hotel in s beautiful city! Loved the spa, restaurant, staff. Everything! Highly recommend!
Luigi, 7-night trip
Verified

10/10 Exceptional

A beautiful hotel in a lovely setting.
Martin James, 5-night trip
Verified

10/10 Exceptional

This is a fantastic hotel in the heart of Santa Cruz. We loved the expansive park across the street. My wife loved the pool and spa too. Carlos took great care of us. The rooms are spacious and top quality. We would stay there again.
Patrick, 5-night trip
Verified

10/10 Exceptional

Hotel is decent and elegant, next to the city garden. We enjoyed our 6 day stay. Service is great, room with balcony with view to the garden is amazing, breakfast is good too. Strongly recommended!
XIN, 5-night trip
Verified

10/10 Exceptional

Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
cornelia, 3-night trip
Verified

10/10 Exceptional

Room was perfect. Hotel facilities are excellent.
S., 3-night trip
Verified

10/10 Exceptional

A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
David, 5-night trip
Verified

10/10 Exceptional

Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Liz, 7-night trip
Verified

10/10 Exceptional

Great location and hotel
Isabelle, 1-night trip
Verified

10/10 Exceptional

Wonderful clean room and very helpful staff. Spa and treatments excellent, pool great, ccannot wait to return
Gordon, 5-night trip
Verified

10/10 Exceptional

Everything was first class from checking in to checking out.
JOSEPH, 3-night trip
Verified

10/10 Exceptional

Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Greg, 2-night trip
Verified

10/10 Exceptional

Lovely staff as always!
Cheryl Eileen, 1-night trip
Verified

10/10 Exceptional

Room was clean Staff was great Tv did not work
Claude, 1-night trip
Verified

10/10 Exceptional

Beautiful place, good food, staff were brilliant
Kit, 5-night trip
Verified

10/10 Exceptional

This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
Alex, 9-night trip
Verified

8/10 Very good

Room and entire facility was spotless. Staff very helpful.
CLIFFORD, 1-night trip
Verified

10/10 Exceptional

great hotel. great location
Bruce, 1-night trip
Verified

10/10 Exceptional

Nice hotel, close to park ans centrally located. Friendly staff.
Astrid, 3-night trip
Verified

10/10 Exceptional

Really nice hotel, loved the turtle pond. Relaxing stay.
Hannah, 4-night trip
Verified

10/10 Exceptional

I liked how convenient the hotel is to restaurants and shopping. .
William, 9-night trip