All hotels in Cancun, Quintana Roo, Mexico
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Cancun Bay Resort, Cancun

2.5 stars
Boulevard Kukulkan KM 3.5Zona Hotelera, CancunQROO77500Mexico, (02) 8228 1927
Price GuaranteePrice Guarantee on hotel bookings. If you find a better price on exactly the same stay, we’ll either match it or give you a coupon. Click below for details.
Good3.2 / 5
  • Only there for 2 days but very relaxing and good food in the restaurant. Also the pool…May 22, 2016
  • The staff were wonderful, very friendly and always willing to help! The all inclusive…May 13, 2014
182See all 182 Hotels.com reviews
From 1,039 reviewsTripAdvisor Traveller Rating

Cancun Bay Resort, Cancun

Hotel Info: (02) 8228 1927

from A$215
  • Standard Superior
  • Family Suite
  • Junior Suite
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 113 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 5 children (1 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free self parking (limited)

  • RV/bus/truck parking

Offsite

  • Area shuttle *

Other information

  • All-inclusive rates available

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa tub.

This property does not have elevators.

Optional extras

Buffet breakfast is offered for an extra charge of USD 199 per person (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Beach sun loungers
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Spa services on site
  • Spa tub
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
  • Marina on site
  • Swim-up bar
  • Pool sun loungers
  • Arcade/game room
Services
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
Facilities
  • Number of buildings/towers - 5
  • Year Built 1978
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Cancun Bay Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Snorkeling
  • Snorkeling excursions

Land activities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite entertainment and activities

Not included
  • Motorized water sports
  • Premium food items
  • Premium or imported alcoholic beverages
  • Bottled wine
  • Bottled liquor
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Dining

El Faisan - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Pina Colada - This poolside restaurant specializes in international cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Pool Bar - This bar is located by the pool.

Jacuzzi Bar - This bar is located by the pool. Happy hour is offered.

Recreation

On Site

  • Marina on site
  • Spa tub

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Cancun Bay Resort, Cancun’s small print

Also known as

  • Cancun Bay Resort
  • Qbay Cancun Hotel And Suites
  • Qbay Cancun Hotel Cancun

Policies

This property requires payment of the 1st night upon booking, with the full balance due at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. To complete the reservation process and obtain additional information, please contact the office using the information on the reservation confirmation received after booking.

Guests under 18 years old are not allowed in the spa tub.

This property does not have elevators.

Optional extras

Buffet breakfast is offered for an extra charge of USD 199 per person (approximately)

Babysitting/childcare is available for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.2 /5 from 182 reviews

Cancun Bay Resort, Cancun
Good3.0 / 5
Friendly staff under construction hotel
Pros: helpful and friendly staff, nice maintained pool, ac and free wifi in well maintained and well furnished room, meals/drinks included, good food and drinks, good water view Cons: under construction, stairs no elevator, no ac in reception, 2 to 6am party sat night, long walk/drive to most events/large beaches, small beach between boating docks
3 night trip
Cancun Bay Resort, Cancun
Fair2.0 / 5
Not recommended
All inclusive with only one restaurant with very limited options, a snack shop that served the same food everyday and it was poor in quality and minimum in quantity. 2 bars that serve the cheapest liquor available. I'm not a drinker but the drinks gave me a headache. The beach is small and sits between a marina and dock. With the boats on both sides, we were afraid to get in the water because of the gasoline and oil plus any other lubricants that may be in the water. The pool was not cleaned properly either but the restrooms were. Compared to other all inclusive hotels, this one I will never visit again.
4 night trip with friends
Cancun Bay Resort, Cancun
Fair2.0 / 5
Never again!
Was unable to receive refund from what was booked to that of actual (2 adults all-inclusive to that of 1 adult basic). The entire 1st floor flooded due to weather, was moved to top floor where the roof leaked on bed for 2 days...no other rooms were available.
2 night business trip
Cancun Bay Resort, Cancun
Excellent4.0 / 5
Perfect for a simple relaxing trip
A really well kept small resort perfect for short getaways and adults. It's very close to down town if you're interested in bars/clubs or shopping. Also very close to where many of the excursions leave from! It's nice to not have to think about where we would eat and drink each night (only one restaurant, two bars) and the rooms were comfortable and cool. Definitely not one of the huge mega-resorts, so if you're look for a giant resort with all kinds of restaurants and activities this place is not for you.
3 night romance trip
Cancun Bay Resort, Cancun
Good3.0 / 5
Budget All-Inclusive
I think this hotel was a good deal for what we paid. We did the all-inclusive rates and definitely got our money's worth in booze alone. The buffet had good hours and the food was ok. It's a buffet so we weren't expecting gourmet and it met our needs. We had a jr suite, with a large patio and an ocean view. The staff was very friendly, helpful and attentive. We'd definitely consider this place again if we plan another trip to Cancun.
3 night romance trip

See all reviews

Cancun Bay Resort, Cancun

Is the description of this hotel not correct? Tell us