Guests
All properties in Palenque, Palenque, Chiapas, Mexico

Hotel Ciudad Real Palenque

Family-friendly hotel in Palenque with 3 restaurants and spa

  • Free WiFi and free parking
From
A$69

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Carretera a Pakal-Na Km. 1.5, Palenque, 29960, CHIS, Mexico
9.0.Superb.
  • We enjoyed our stay. The room was spacious and clean, calm and did to us what we needed,…

    Jan. 6, 2022

  • Nice location not far from The Mayan pyramids and downtown. Great hotel at a great price

    Jan. 5, 2022

See all 119 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays72 hours
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Quiet
Safe
Convenient
Easy parking

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free WiFi
    • Free parking
    • Pool
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 72 smoke-free guestrooms
    • Daily housekeeping
    • 3 restaurants and 2 bars/lounges
    • Full-service spa
    • Outdoor pool
    • Breakfast available

    For families

    • Free cots/infant beds
    • Playground on site
    • Children's club (free)
    • Private bathroom
    • Television
    • Free toiletries

    What’s around

    • Palenque Archaeological Zone - 4.7 mi / 7.6 km
    • Misol-Ha Waterfalls - 5.1 mi / 8.2 km
    • Cascadas de Roberto Barrios - 18.9 mi / 30.5 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Double Room
    • Junior Double Room
    • Deluxe Suite

    What’s around

    Landmarks

    • Palenque Archaeological Zone - 4.7 mi / 7.6 km
    • Misol-Ha Waterfalls - 5.1 mi / 8.2 km
    • Cascadas de Roberto Barrios - 18.9 mi / 30.5 km

    Getting around

    • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive
    • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
    map
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    Carretera a Pakal-Na Km. 1.5, Palenque, 29960, CHIS, Mexico

    At a glance

    Hotel size

    • This hotel has 72 rooms

    Arriving/leaving

    • Check-in time 3:00 PM-anytime
    • Check-out time is 1 PM

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free uncovered onsite self parking
    • Free onsite RV/bus/truck parking
    • Wheelchair-accessible parking and van parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Cooked-to-order breakfast daily (surcharge)
    • 3 restaurants
    • 2 bars/lounges
    • Snack bar/deli
    • Swim-up bar
    • Poolside bar
    • Room service (during limited hours)

    Things to do

    • Number of outdoor pools - 1
    • Waterslide
    • Full-service spa
    • Playground on site
    • Pool sunloungers

    Working away

    • Business centre
    • Meeting rooms

    Services

    • 24-hour front desk
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Safe-deposit box at front desk
    • Garden
    • Terrace

    Accessibility

    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible van parking
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Handrails in stairways

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • Air conditioning
    • Iron/ironing board (on request)

    Things to enjoy

    • Balcony

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • 42-inch flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

    The spa is open daily.

    Dining

    Las Palmas - This poolside sports bar specializes in Mexican cuisine and serves lunch and dinner.

    La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

    Fees & policies

    Optional extras

    • Breakfast costs between MXN 55 and MXN 160 for adults, and MXN 55 and MXN 160 for children (approximately)
    • Late check-out can be arranged for an extra charge

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    Policies

    This property does not have elevators.

    Guests can rest easy knowing there's a smoke detector on site.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Hotel Ciudad Real Palenque
    • Hotel Ciudad Real Palenque Palenque
    • Hotel Ciudad Real Palenque Hotel Palenque
    • Hotel Ciudad Real
    • Ciudad Real Palenque
    • Hotel Ciudad Real
    • Ciudad Real Palenque Palenque
    • Hotel Ciudad Real Palenque Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Free RV/bus/truck parking is available.
    • Yes, there's an outdoor pool.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Late check-out is available for a charge.
    • Yes, there are 3 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining. The dining venue will be unavailable from July 1 2021 to March 1 2022 (dates subject to change). Nearby restaurants include Latte cafeteria (9-min walk), Cafe Colibri (10-min walk), and La Vita é Bella (12-min walk).
    • Hotel Ciudad Real Palenque has 2 bars and a spa, as well as a waterslide and a garden.
    9.0.Superb.
    • 8.0.Very good

      This is a resort quality hotel that just needs a little extra up keep. All the amenities are here, nice, open air restaurant, well kept grounds, 3 pools with an attached bar/snack service to the main pool. Nice design, quality rooms with balconies. A bit of luxury for a low price. It rained heavy the first night of our stay but we still enjoyed it.

      Scott, 2 night family trip, Jan. 3, 2022

      Verified Hotels.com guest review

    • 8.0.Very good

      Dated but good

      A slightly dated but good hotel with friendly staff and a nice swimming pool.

      Charles, 2 night trip, Dec. 11, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Green heaven

      Great Hotel, lots of green around pool is nice the restaurant is great (first you think its expensive, after you realize that Palenque is generally overpriced you will see that the quality and the quantity is excellent for supper and breakfast.

      achim, 2 night family trip, Nov. 28, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great hotel

      Great hotel, with a great breakfast and bar, and an amazing pool. A 10 minute walk from the bus station and “town” (which you can skip), but with an all day restaurant you won’t need to leave other than to see the ruins.

      J, 3 night trip, Nov. 14, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Great gem!

      It was a great stay. My mom and I staid for 2 night, the hotel was pretty much empty.. so no COVID issues. The room was spacious, clean and cool. The service was out of this world! So attentive! It was raining on our second day and as soon as the front desk saw us pulling in one of the clerks meet us out with an umbrella!! We had dinner at the restaurant and the food was delicious and the service clean and definitely 5 stars!

      Wendy, 2 night family trip, Sep. 10, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Love the staff

      Amazing staff that made sure we felt at home and taken care of. The courtesy refreshments at check in were a life saver on a very hot weather, hotel temp was much nicer thanks to the trees around it

      Juana, 2 night family trip, Aug. 28, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      The receptionist was not friendly!!

      Maria, 3 night family trip, Jun. 12, 2021

      Verified Hotels.com guest review

    • 6.0.Good

      Watch out for mosquitos

      They had us in a room with two twin beds for my girlfriend and I which was not the room we booked. They put us in another room no problem except it was infested (not hyperbole) with mosquitos. Their response was, "It's mosquito season" like they should be enough. We had to put up a fuss to get another room. The staff was unfriendly overall

      Brandon, 3 night trip, Apr. 26, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Hermoso, estilo mexicano, linda decoración, limpio, buena atención. Todo muy bien!

      2 night romance trip, Mar. 16, 2021

      Verified Expedia guest review

    • 8.0.Very good

      It’s a nice hotel right in the main avenue but you need the car if wanting to go downtown (too hot for walking 1 mile and there’s nothing nice on the way). The pool and the garden are perfect for spending the evenings right after touring in Palenque all day. The staff was super nice.

      1 night trip with friends, Feb. 27, 2021

      Verified Expedia guest review

    See all 119 reviews