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1 room, 2 adults
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Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico

4-star4 stars
Constituyentes Number 1Playa del CarmenQROO77710Mexico, (02) 8228 1927

Playa del Carmen beachfront resort with 7 restaurants, free water park
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

  • Free WiFi and free parking
Very Good8.2
Location
Great location
Service
Fantastic service
Food
Delicious food
Beach
Reasonable beach
872See all 872 Hotels.com reviews
From 10,423 reviewsTripAdvisor Traveller Rating

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico

from A$402
  • Family Suite, Oceanfront (Junior)
  • Junior Suite, Beachfront (Gran WalkOut)
  • Suite, 1 Bedroom, Oceanfront (Gran Master)
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard Room
Want more choice? Check out our other properties in Playa del Carmen.

At a glance

Key facts

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Beach towels
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Meeting rooms 2
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests may visit SPAreal for a wide range of services such as facials, body treatments, massage therapy, and beauty-salon treatments.

Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.

Robes and sandals are provided for all guests.

Please note: Reservations are required one day in advance for all SPAreal treatments and guests must be 18 years of age in order to access the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Playground on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico’s small print

Also known as

  • Gran Porto
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort

Policies

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico

Landmarks

  • In Avenida Constituyentes
  • Pier Navega (2-minute walk)
  • Quinta Alegria (3-minute walk)
  • Mamitas Beach Club (9-minute walk)
  • Nuestra Senora del Carmen Catholic Church (9-minute walk)
  • Central Square (12-minute walk)
  • Yucatek Divers (16-minute walk)
  • Playa del Carmen Maritime Terminal (21-minute walk)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) 43-min drive
  • Free self parking
  • Free parking nearby

Recent reviews

Very Good 8.2 From 872 reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico
Very Good8.0
Gran Porto
Hotel was great but it was under renovation. Room is spacious but we received a room right next to the elevator hearing every movement and noise all day and night. Kept us awake a bit. The staff are very friendly and helpful.
A Traveller, au6 night romance trip
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico
Very Good8.0
Not all pictures you see will be what you get.
We were a group of 8 couples checking in and it was the slowest and longest process i have ever been through.The staff are so slow and harass you to upgrade your room for extra dollars.All but one room was what was in the hotels site when the bookings were made…Your company really needs to speak to the owner of this resort…Food was good and the pool activities were great fun. Drinks were really watered down. Generally the rest of the staff in the resort were great it was the check in staff that started the holiday off on a low.Plus the beach is nothing like the Hotels.com site
noma, au5 night trip with friends
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico
Fair4.0
Not Good Value
The first impression at checkin was appalling it took 45 minutes and then got to our room and was very disappointed we paid a lot of money for this room and did not have good views or a king bed the same friends were upgraded paid less and got better views and the bed we had requested when I when back to reception and asked why the staff were cagey and did not assist they said hotel was full and said they didn't know how much we paid that was hotels .coms business.I can see what the Hotel is doing it was all about upgrading and getting more money out of guests so they save the better rooms to encourage the upgrade.So then they tried to get more money from us to upgrade to a better room. It's all about the money.Would not rate this Hotel a 4/5.Other staff were very friendly and kind,food okay but not great and the all inclusive I would not do again
Linda, au5 night trip with friends
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico
Exceptional10.0
Great location, awesome room and friendly service. The food was also very good with plenty of choices! Would definitely stay again.
A Traveller, au3 night trip with friends
Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico
Good6.0
Fairly good
The rooms were fairly good but we struggled to fit 2 suitcases without them being in the way. They need to put airconditioning inside the rest of the hotel, especially the buffet area as it is very uncomfortable during the day and the food doesn't look like it stays fresh especially the cheese
A Traveller, au4 night trip with friends

See all reviews

Gran Porto Resort All Inclusive-Rebranded as PANAMA JACK, Playa del Carmen, Mexico

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