Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Panama Jack Resorts Playa del Carmen All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club
  • Supervised childcare/activities (surcharge)
  • Free WiFi
  • Airport transport
Constituyentes Number 1, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with free water park, near Quinta Avenida
  • Free WiFi
  • Great for families

    Good to know

    • Children's club
    • Supervised childcare/activities (surcharge)
    • Free WiFi
    • Airport transport
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Hotel was great but it was under renovation. Room is spacious but we received a room…Dec. 13, 2017
  • Property is beautiful. Service was great and food was good. The beach wasn't the best but…Apr. 10, 2020

Panama Jack Resorts Playa del Carmen All Inclusive

from A$211
  • Family Suite, Oceanfront
  • Junior Suite, Beachfront
  • Suite, 1 Bedroom, Oceanfront
  • Junior Suite, Oceanfront
  • Junior Suite, Ocean View
  • Junior Suite
  • Standard
  • Premium Suite, 1 Bedroom, Oceanfront

What’s around Panama Jack Resorts Playa del Carmen All Inclusive

Landmarks

  • In Downtown
  • Quinta Avenida - 2 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Nuestra Senora del Carmen Catholic Church - 9 min walk
  • Punta Esmeralda Beach - 34 min walk
  • Plaza Las Americas - 42 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle

At a glance

Key facts

Size

  • 287 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club
  • Supervised childcare/activities (surcharge)
Food and drink
  • 6 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Miniature golf on site
  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge desk
  • Porter
Facilities
  • Number of buildings/towers - 4
  • Year Built – 1999
  • Lift
  • ATM/banking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Freshen up
  • Separate bathtub and shower
Be entertained
  • LCD TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, and sports massages.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Panama Jack Resorts Playa del Carmen All Inclusive’s small print

Also known as

  • Gran Porto Resort All Inclusive Playa del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Real Mexico
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Resort Spa All Inclusive
  • Gran o Resort Spa Inclusive
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Resort All Inclusive
  • Gran o Resort Spa Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Resort Spa
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Real Playa Del Carmen
  • Grand Porto Real Playa Del Carmen

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Panama Jack Resorts Playa del Carmen All Inclusive

  • Does Panama Jack Resorts Playa del Carmen All Inclusive offer free cancellation for a full refund?
    Yes, Panama Jack Resorts Playa del Carmen All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Panama Jack Resorts Playa del Carmen All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Panama Jack Resorts Playa del Carmen All Inclusive?
    Sorry, there's no onsite parking at Panama Jack Resorts Playa del Carmen All Inclusive.
  • Is there a pool at Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there's an outdoor pool.
  • Are pets allowed at Panama Jack Resorts Playa del Carmen All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Panama Jack Resorts Playa del Carmen All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Panama Jack Resorts Playa del Carmen All Inclusive?
    Yes, there are 6 onsite restaurants. Nearby restaurants include Plank (3-min walk), Imprevist (3-min walk), and Ah Cacao Chocolate Café (3-min walk).

Recent reviews

Very good 8.4 From 746 reviews

Very good 8.0
the proximity to the ocean and and downtown area. the staff was very friendly and helpful at a difficult time.
us6 night trip with friends
Very good 8.0
there is very small beach area, the hotel was lovely and the staff was great, but again no beach area to enjoy
us5 night family trip
Exceptional 10.0
The hotel was great. The staff very friendly and willing to Help in any way. Super clean rooms and dining areas.The food was good. Not a lot of variety but it was still great. The coffee shop excellent. Sergio and Miguel great entertainers and super friendly. It doesn’t have a nice beach but you have a nice pool. And it’s super close to 5th ave.
juan, us5 night trip
Exceptional 10.0
Cecilia, Andres, Sergio, and Miguel were outstanding entertainers and coordinators. Very friendly, knowledgeable, and inclusive/welcoming. Abraham, especially, but all restaurant/bar servers, were extremely accommodating, attentive, fun, and provided personal attention. Lobster dinner was top notch and outstanding all around. Entertainment was good, cover band (Thursday) was very good, St. Patty's Day was superb, foam parties were great fun. Housekeeping did an outstanding job. Loved the towel animals. Kudos to registration/main desk employees for how well they dealt with difficult patrons. Very professional and controlled. Staff did a great job of maintaining site cleanliness and infection containment, while maintaining decorum and trying to prevent guest angst. Our only criticisms were the temperature of the shower and the loudness of the guests late at night. The shower took a long time to warm-up, and sometimes never did. We were in room 121 and the guests at Jack's Landing, and then very late at night into the hall, were very loud. I understand that it is a difficult situation for you as an establishment, but a little more control of overzealous guests would be appreciated by nearby patrons. Other than that, our stay was fantastic.
Ann, us7 night romance trip
Exceptional 10.0
The staff are very friendly, the room was very clean, the food was fantastic very tasty
us5 night family trip
Exceptional 10.0
Great size. Not too big but big enough to have some space to breath. Hurricane took a toll on the beachfront but still very nice.
Ben, us4 night romance trip
Exceptional 10.0
It was very clean and I really nice . The staff was very friendly and made me feel like family.
us5 night family trip
Very good 8.0
Beautiful, clean property with great staff. Buffet not great, varie overcooked, little vegetarian.
us4 night trip
Very good 8.0
The location is great! Walking distance from la Quinta Avenida
us2 night romance trip
Exceptional 10.0
The grounds is ALWAYS clean, the staff is ALWAYS friendly and sooo accommodating!
Sabrina, us3 night romance trip

Panama Jack Resorts Playa del Carmen All Inclusive