Guests
All properties in Chester, England, United Kingdom

Mercure Chester Abbots Well Hotel

4-star hotel with spa, near Grosvenor Park

  • Free WiFi and free parking
From
A$97

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Pool
  • Pool
  • Pool
  • Classic Room, 2 Single Beds - Bathroom
  • Pool
Pool. Image 1 of 86.
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Whitchurch Road Christleton, Chester, CH3 5QL, England, United Kingdom
6.6.Good.
  • Well all was okay except the room was next to a utility or boiler room and was not a very…

    Jan. 22, 2022

  • Stayed for the weekend. Didn't spend too much time in the hotel, bar area was child…

    Jan. 14, 2022

See all 299 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Easy parking
Quiet
Convenient
Safe
Shopping
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 126 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

What’s around

  • Grosvenor Park - 34 min walk
  • Chester Cathedral - 38 min walk
  • Chester City Walls - 43 min walk
  • Chester Racecourse - 2.3 mi / 3.8 km
  • University of Chester - 2.5 mi / 4 km
  • Chester Zoo - 4.2 mi / 6.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Double Room, 1 Double Bed
  • Classic Room, 2 Single Beds
  • Superior Suite, 1 Double Bed
  • Family Room (Classic)
  • Privilege, Double Room, 1 Double Bed
  • Double Room, 1 Double Bed (Compact)

What’s around

Landmarks

  • Grosvenor Park - 34 min walk
  • Chester Cathedral - 38 min walk
  • Chester City Walls - 43 min walk
  • Chester Racecourse - 2.3 mi / 3.8 km
  • University of Chester - 2.5 mi / 4 km
  • Chester Zoo - 4.2 mi / 6.7 km
  • Cheshire Oaks Designer Outlet - 6.4 mi / 10.3 km
  • Blue Planet Aquarium - 6.8 mi / 10.9 km
  • Delamere Forest - 9 mi / 14.6 km
  • Oulton Park Circuit - 12.4 mi / 19.9 km

Getting around

  • John Lennon Airport (LPL) - 28 min drive
  • Manchester Airport (MAN) - 34 min drive
  • Chester Station - 4 min drive
  • Bache Station - 7 min drive
  • Ellesmere Port Station - 9 min drive
map
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Whitchurch Road Christleton, Chester, CH3 5QL, England, United Kingdom

At a glance

Hotel size

  • This hotel has 126 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Sauna

Working away

  • Conference space
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Lift
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Bulgarian
  • English
  • French
  • Polish
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Dining

The Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 15.95 per person (approximately)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of GBP 15.00 per pet, per night
  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Guests can rest easy knowing there's a carbon monoxide detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Chester Abbots Well
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel Hotel
  • Mercure Chester Abbots Well Hotel Chester
  • Mercure Chester Abbots Well Hotel Hotel Chester
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Abbots Well
  • Chester Ramada
  • Mercure Abbots Well Hotel
  • Mercure Chester Abbots Well
  • Mercure Chester Abbots Well Hotel
  • Mercure Hotel Abbots Well

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Chester Abbots Well Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, dogs are welcome. There's a charge of GBP 15.00 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, The Brasserie offers British cuisine. Nearby restaurants include Ring o' Bells (10-min walk), Sun Do (15-min walk), and Siam (2 mi).
  • Mercure Chester Abbots Well Hotel has a spa and an indoor pool, as well as a steam room and a garden.
6.6.Good.
  • 6.0.Good

    Good location some nice walks.

    We have stayed at this Hotel on many occasions. I think the decor could do with an update. Very nice staff very helpful and go that extra mile. We would not rule out a further visit. We did however experience some not so pleasant guests with unruly children which tainted our visit somewhat.

    Kenneth, 3 night trip, Dec. 31, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    private review not for public viewing , for manage

    Room still not serviced from previous occupant . Not confident anything was clean. checked out immediately.

    1 night trip, Dec. 4, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel just a few fixable problems

    Hotel was lovely the room was lovely and the food was amazing but the price of the food was expensive when you take into account the size of the portion. The bed was comfy but had to get sheets changed as there was blood on them which staff come up straight away to do, the pillows were too big for me to have both bust too small to have just one so found it difficult to sleep. The rooms heater was broken so had a little electric heater which took a while to heat up room. Also the room could do with a main light as it only had the bedside lights or the light by the door which made getting dressed or looking in the mirror abit dark

    Amy, 1 night trip, Dec. 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Very disappointing

    Well first impressions were okay, the staff were lovely and directed us to our room once checked in. They never even mentioned facilities, where to have food or even health and dafety measures. The room itself was very dated but clean enough or so we thought. The bed was clean, the walls had wallpaper that was coming off, the bathroom had mould on the ceiling. The bed was comfy enough, nice hard mattess. One of the windows wouldnt open however that wasnt a problem give the time of year. Despite the reviews i had read the shower was amazing, looked old but the power was fantastic and the hot water was exceedingly hot! The bath was lovely and deep and so relaxing. We stayed for three days and had put our sign on the door for the room to be dressed which is wasnt. We had to get more coffee items outselves and specifially ask for clean towels and the bins to be emptied. The staff on at night were more interested in talking then serving and we had to physiclaly find them. As for food, disgusting! The breakfast (£11!) Was luke wamr at best, the fresh meats had started turning brown it has been there that long, the fruit was old, the buffet had obviously been there ages and the toast was in a seperate room! No staff even asked if we were okay let alone if the food was okay or we needed anything further. Im not fussy but i would definitely not recommend this hotel at all.

    Victoria, 3 night trip, Nov. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel. Perfect for a weekend getaway.

    We stayed for one night for a visit to Chester Zoo. The hotel room was clean and warm. The third bed was a proper bed rather than a sofa bed which was really nice. The breakfast was lovely. The food was good quality and plentiful. Would definitely stay at a Mercury hotel again.

    Kate, 1 night family trip, Nov. 27, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Room was basic and a little tired but clean ,staff were helpful when needed a heater before 5 pm as there’s no heating until then .Breakfast was average but edible

    Tracy, 1 night trip, Nov. 27, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Very basic hotel for the price paid, the bed was comfortable however the bathroom could do with a good refurbishment

    1 night trip, Nov. 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Booked for a city break

    Booked a couple of nights to cisit Chester. We had booked a compact room which was fine but could have done with a bit of a refresh. Reception area and bar were nice and the staff were very helpful. Plenty of parking which was good. Its a bit of a walk into town 1.5 miles but there is a park and ride a couple of mins walk away. we did not use the leisure facilities as we were visiting the city.

    Jason, 2 night trip, Nov. 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Short stay in chester

    Great location for Chester, lovely health centre on site, pool and fitness. Welcoming bar area, good sized rooms.

    Jackie, 1 night trip with friends, Nov. 13, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Worst hotel - nothing like the pictures

    Would advise not to stay in this hotel. It was really dated, the furniture was dirty and worn, holes in the curtain and the walls are paper thin, we could hear everything going on next door (everything!!!). Woke up in the night and it was so hot we had to put the fan on (in November!!!!!!) It is literally nothing like the pictures. Breakfast was pretty poor too, just a buffet with poor quality meat. Definitely avoid at all costs

    Abigail, 1 night family trip, Nov. 13, 2021

    Verified Hotels.com guest review

See all 299 reviews