Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4
Family-friendly hotel with spa, near Kitchener-Waterloo Art Gallery

Choose dates to view prices

Crowne Plaza Kitchener-Waterloo by IHG offers a great location, putting you within a short 10-minute walk of Centre In The Square and Kitchener-Waterloo Art Gallery. You can visit the spa to indulge in massages, body wraps or aromatherapy, and American cuisine is served at Aqua Lounge Restaurant, which is open for breakfast, lunch and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff and breakfast.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Self parking
  • Room service
  • Conference centre
  • Business centre
  • 11 meeting rooms
  • 24-hour front desk
  • Arcade/games room
  • Computer station

For families (6)

  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
The current price is AU$168
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(82 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a bed, a sofa, a desk, a chair, and a television.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(152 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a small seating area.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a lamp.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free wired internet

Similar properties

A historic building with a prominent clock tower, large windows, and a ground-floor commercial area with shops.
The Walper Hotel, part of JdV by Hyatt
Downtown Kitchener
  • Pet-friendly
  • Parking available
  • Free Wi-Fi
  • Restaurant
9.2 out of 10, Wonderful, 1,001 reviews
The price is AU$185
includes taxes & fees
25 Oct - 26 Oct
The Walper Hotel, part of JdV by Hyatt
Compare similar properties
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
105 King St E, Kitchener, ON, N2G2K8

What's nearby

  • Kitchener Market - 5 min walk - 0.5 km
  • Kitchener City Hall - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 19 min drive
  • Toronto, ON (YYZ-Pearson Intl.) - 67 min drive
  • Kitchener Station - 14 min walk
  • Guelph Central Station - 26 min drive
  • Guelph, ON (XIA-Guelph Train Station) - 26 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Unicorn Cafe - ‬3 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪La Lola - ‬1 min walk
  • ‪King Katsu - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

  • Crowne Plaza Kitchener-Waterloo by IHG offers a great location, putting you within a short 10-minute walk of Centre In The Square and Kitchener-Waterloo Art Gallery. You can visit the spa to indulge in massages, body wraps or aromatherapy, and American cuisine is served at Aqua Lounge Restaurant, which is open for breakfast, lunch and dinner. There's an indoor pool and a bar/lounge, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff and breakfast.

At a glance

Hotel size

    • 201 rooms
    • Arranged over 10 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 19
    • Check-out time is 11:00 AM
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 19

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed
    • Service animals welcome

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired internet access in rooms

Parking

    • Secured covered on-site self-parking (CAD 12.00 per night; includes in/out privileges)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for on-site parking

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Bowling alley
  • Children's menu

What to do

  • Bowling alley
  • Ping pong
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Wildlife viewing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (15000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace at reception
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways

Room amenities

Be entertained

  • 37-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Dining

Aqua Lounge Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Aqua Lounge Restaurant – This bar specialises in American cuisine and only serves dinner. Open daily.

Fees & policies

Refundable deposits

  • Deposit: CAD 250.00 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for CAD 15.0 per stay

Pets

  • Service animals exempt from fees

Parking

  • Covered self-parking costs CAD 12.00 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo by IHG offer free cancellation for a full refund?

Yes, Crowne Plaza Kitchener-Waterloo by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Crowne Plaza Kitchener-Waterloo by IHG?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at Crowne Plaza Kitchener-Waterloo by IHG?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Crowne Plaza Kitchener-Waterloo by IHG?

Yes. Self-parking costs CAD 12.00 per night.

What are the check-in and check-out times at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at Crowne Plaza Kitchener-Waterloo by IHG and nearby?

Have fun with nearby winter activities such as cross-country skiing, snowboarding and sledging, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation on-site includes bowling. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Crowne Plaza Kitchener-Waterloo by IHG also has an arcade.

Are there restaurants at or near Crowne Plaza Kitchener-Waterloo by IHG?

Yes, Aqua Lounge Restaurant offers American cuisine.

What's the area around Crowne Plaza Kitchener-Waterloo by IHG like?

Crowne Plaza Kitchener-Waterloo by IHG is in Downtown Kitchener, a short 4-minute walk from Kitchener Market and 6 minutes' walk from Kitchener City Hall. Travellers give top marks for the hotel's prime location.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very good

8.8

Cleanliness

8.2

Amenities

9.0

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently praised as good, fine, and outstanding with a wonderful variety. (138 reviews)
  • The restaurant offered a great buffet breakfast, had a good selection, and provided excellent service with friendly staff. (82 reviews)
  • The pool was clean, warm, and enjoyable for guests, with many kids and families appreciating its availability. (33 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.
Report

Popular mentions

Room
Service staff
Location
Parking
Bed
Breakfast
Restaurant
Bathroom
Shower
Children

Reviews

Verified review

8/10 Very good

Excellent location, close to nice restaurants and a lot of things to do, nice area parking is great and facilities are well maintained.
Verified review

10/10 Exceptional

Room was clean nice hotel
Verified review

8/10 Very good

It’s true what others say - the breakfast buffet is outstanding!
Verified review

10/10 Exceptional

Nice hotel, clean and very well maintained, location is great, close to many great restaurants (walking distance) in downtown Kitchener.
Verified review

10/10 Exceptional

Clean room, nice staff, good value breakfast
Verified review

10/10 Exceptional

Wonderful stay. The beds are very comfortable. The staff was excellent.
Verified review

8/10 Very good

good staff, clean room and parking. parking was tight and brakfast not included. these could be made better
Verified review

10/10 Exceptional

Spacious and clean room, friendly staff, good location near light rail, many shps and restaurants nearby. Choice of free breakfast or parking. Facilities like gym, pool, and entertainment like bowling and game machines. AC a bit noisy.
Verified review

8/10 Very good

I was overall happy with the cleanliness of the room, although it is a bit outdated. The bathroom is very tiny and not very useful. A larger group than 1 may have trouble sharing that bathroom. The bed was comfortable and clean. The table in the sitting area was not clean. I noticed the entire hotel property had a strong smell of chlorine, which may have been from the pool or cleaning products.
Verified review

10/10 Exceptional

Great breakfast, staff super nice and helpful.
Verified review

8/10 Very good

Very friendly and attentive staff. Buffett breakfast was very good.
Verified review

10/10 Exceptional

Staff were friendly Rooms were clean Arcade had lots of machines to play on, unfortunately only 3 worked!
Verified review

8/10 Very good

Neat and clean
Verified review

8/10 Very good

Clean rooms. Convenient location. Fair price.
Verified review

8/10 Very good

Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!
Verified review

8/10 Very good

Hotel was good. Relaxing sleep.
Verified review

10/10 Exceptional

The facility was great but showing its age . I’m sure when this was new it was top of the line. Our room was nice but we had to have the carpet vacuumed. I was surprised that a cleaning lady in the room next to ours refused to vacuum it . I had to call the front desk . Got it done eventually. We stayed in a suite and it was spacious . Breakfast was the best we have had at a hotel . The hotel can use some updates and it would be immaculate again . I hope they do spend some money and get it back to glory . Overall we were very satisfied.
Verified review

10/10 Exceptional

Excellent customer service
Verified review

10/10 Exceptional

Nice and clean
Verified review

10/10 Exceptional

Clean and quiet
Verified review

10/10 Exceptional

Very clean, very kind, very comfortable. Love to come back. I realized that not every hotel with the same franchise is the same.
Verified review

8/10 Very good

The space was nice lots of room and the customer services was really helpful and the front desk were always saying hi and being lovely
Verified review

10/10 Exceptional

The breakfast buffet was excellent and the stagf was extremely friendly
Verified review

10/10 Exceptional

The breakfast was delicious and with different varieties of food to choose from. The receptionists were polite and cheerful. Everyone from the receptionists to the cleaners and restaurants attendants were very helpful and went out of their ways to make our stay pleasant. Thanks, Anne
Verified review

10/10 Exceptional

Clean, friendly staff and great location