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Castle Hotel Windsor

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Front of property
Junior Suite, 1 King Bed, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi
Deluxe Double Room, 1 King Bed, Ensuite, City View | In-room safe, blackout curtains, iron/ironing board, free WiFi
Superior Twin Room, 2 Single Beds, Ensuite | In-room safe, blackout curtains, iron/ironing board, free WiFi
In-room safe, blackout curtains, iron/ironing board, free WiFi

Overview of Castle Hotel Windsor

UNESCO Sustainable Travel Pledge

Castle Hotel Windsor

4.0 star property
4-star hotel with restaurant, near Windsor Castle

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
  • Bar
Map
18 High Street, Windsor, England, SL4 1LJ
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Conference centre
  • Business centre
  • 11 meeting rooms
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Windsor City Centre
  • Windsor Castle - 1 min walk
  • LEGOLAND® Windsor - 9 min drive
  • Ascot Racecourse - 14 min drive
  • Thorpe Park - 23 min drive
  • Twickenham Stadium - 36 min drive

Getting around

  • Heathrow Airport (LHR) - 23 min drive
  • London (LTN-Luton) - 42 min drive
  • Gatwick Airport (LGW) - 48 min drive
  • London (LCY-London City) - 57 min drive
  • Slough Datchet Station - 3 min drive
  • Windsor & Eton Central Station - 5 min walk
  • Windsor & Eton Riverside Station - 6 min walk

Restaurants

  • Sebastian's Italian - 2 min walk
  • The King And Castle - 3 min walk
  • Caffe Nero - 3 min walk
  • Gourmet Burger Kitchen - 3 min walk
  • The Two Brewers - 3 min walk

About this property

Castle Hotel Windsor

Castle Hotel Windsor puts you 0.1 mi (0.1 km) from Windsor Castle and 2.5 mi (4.1 km) from LEGOLAND® Windsor. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Other highlights at this upmarket hotel include a snack bar/deli and a terrace. Fellow travellers say great things about the helpful staff and location.

Languages

English, French, German, Hindi, Italian, Japanese, Polish, Romanian, Slovak, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 108 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (GBP 30 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Discount at nearby fitness centre
  • Golfing nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Conference centre (893 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Leaf at the Castle Bar – This bar serves lunch and dinner.
Leaf at the Castle – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 19.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 50 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Parking

  • Uncovered self-parking costs GBP 30 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Castle Hotel Windsor
Mercure Castle
Mercure Castle Hotel
Mercure Castle Hotel Windsor
Mercure Castle Windsor
Mercure Hotel Windsor
Mercure Windsor
Mercure Windsor Castle
Mercure Windsor Castle Hotel
Windsor Hotel Mercure
Accor Castle Windsor
Mercure Castle Windsor Hotel Windsor
Castle Hotel Windsor MGallery Collection
Castle Hotel MGallery Collection
Castle Windsor MGallery Collection
Castle MGallery Collection

Frequently asked questions

Does Castle Hotel Windsor offer free cancellation for a full refund?
Yes, Castle Hotel Windsor does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Castle Hotel Windsor?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at Castle Hotel Windsor on 1 Jan 2023 start from AU$234, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Castle Hotel Windsor?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Castle Hotel Windsor?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Castle Hotel Windsor?
Yes. Self-parking costs GBP 30 per night.
What are the check-in and check-out times at Castle Hotel Windsor?
You can check in from 3:00 PM - midnight. There's a charge of GBP 50 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 50 (subject to availability). Express check-out and contactless check-out are available.
Are there restaurants at or near Castle Hotel Windsor?
Yes, there's an on-site restaurant, Leaf at the Castle Bar. Nearby restaurants include The Two Brewers (3-min walk), Bill's (3-min walk) and Lebanese Nights (4-min walk).
What's the area around Castle Hotel Windsor like?
Castle Hotel Windsor is in Windsor City Centre, a short 5-minute walk from Windsor & Eton Central Station and 3 minutes' walk from St. Georges Chapel. Travellers love the hotel's prime location.

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Anita, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jackie, 3-night trip
Verified Hotels.com guest review

8/10 Very good

john, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Joanna, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Expensive car parking
Ripped off on parking (£30per night) therefore refused to use any of their services including breakfast and dinner.
keith, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Perfectly fine.
The hotel was fine. I was in the annexe and therefore couldn't benefit from a lift. Staff did offer to help with my bags. The room was "fine" but although superficially was very nice, it wasn't really any different to a premier inn room. I reported a fault on departure but it was noted for repair. Overall the hotel is good but a little pricey for a car park view in an afterthought building and nothing to set it apart. It is very convenient for Windsor itself, and I will forgive the staff looking down their nose at me for how I was dressed - it had been a long day and I hadn't brought my dinner suit.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Debra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amber, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alison, 3-night trip
Verified Hotels.com guest review