All hotels in Surfers Paradise
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Novotel Surfers Paradise, Surfers Paradise, Australia

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Cnr Surfers Paradise Blvd and Hanlan StSurfers ParadiseQLD4217Australia, (02) 8228 1927

Luxury hotel with outdoor pool, near Cavill Avenue
    Good7.8
    Location
    Great location
    Service
    Fantastic service
    Value for money
    Best value for money
    Amenities
    Amenities are not the best
    497See all 497 Hotels.com reviews
    From 660 reviewsTripAdvisor Traveller Rating

    Novotel Surfers Paradise, Surfers Paradise, Australia

    from A$149
    • Standard King Room
    • Deluxe Twin Room
    • Deluxe King Room
    • Deluxe Family Room
    • Premium King Ocean View Room
    • Standard Family Room
    • Premium King Ocean Spa
    • Premium King Ocean Suite
    • Standard Twin Room
    • Deluxe King Spa Room
    • Hinterland View Superior Room, 2 Double Beds
    • Hinterland View Superior Room, 1 King Bed
    • Ocean View Superior Room, 1 King Bed
    • Ocean View Superior Room, 2 Double Beds
    • Superior Family Room, 1 King + 2 Singles
    • Deluxe Room, 1 King Bed
    • Hinterland View Deluxe Room, 2 Double beds
    • Hinterland View Deluxe Room, 1 King Bed
    • Ocean View Deluxe Room, 2 Double Beds
    • Deluxe Room, 2 Double Beds
    • Ocean View Deluxe Room, 1 King Bed
    • Hinterland View Deluxe Spa Room, 1 King Bed
    • Deluxe Family Room, 1 King + 2 Singles
    • Ocean View Executive Spa Room, 1 King Bed
    • Penthouse, 4 Bedrooms
    • Ocean View Executive Room, 1 King Bed

    At a glance

    Key facts

    Hotel size

    • This hotel has 408 rooms
    • This hotel is arranged over 36 floors

    Arriving/leaving

    • Check-in time starts at 2 PM
    • Check-out time is 11 AM

    Required at check in

    • Credit card or cash deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 18

    Travelling with others

    Children

    • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets not allowed

    Internet

    • WiFi in public areas *

    • WiFi in rooms *

    Transport

    Parking

    • Self parking (limited) *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Food and drink
    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)
    Things to do
    • Outdoor pool
    • Fitness facilities
    • Outdoor tennis court
    • Spa tub
    • Golfing nearby
    • Surfing/boogie boarding nearby
    Working away
    • 24-hour business centre
    • Meeting rooms 6
    • Conference space size (feet) - 6749
    • Conference space size (meters) - 627
    • Conference centre
    • Computer station
    Services
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter
    Facilities
    • Lift
    Accessibility
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Coffee/tea maker
    • Iron/ironing board
    Sleep well
    • Blackout drapes/curtains
    Things to enjoy
    • Balcony
    Freshen up
    • Private bathroom
    • Bathtub or shower
    • Free toiletries
    • Hair dryer
    Be entertained
    • 49-inch flat-screen TV
    • Pay movies
    • Premium TV channels
    Stay connected
    • Desk
    • WiFi (surcharge)
    • Phone
    Food and drink
    • Fridge
    More
    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Hanlans Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

    Novotel Surfers Paradise, Surfers Paradise, Australia’s small print

    Also known as

    • Novotel Surfers Paradise Hotel
    • Hotel Grand Chancellor
    • Grand Chancellor Surfers Paradise
    • Grand Chancellor
    • Hotel Grand Chancellor Surfers Paradise Gold Coast

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

    Children under 15 years old are not allowed in the fitness facility without adult supervision.

    Parking height restrictions apply.

    Mandatory fees

    Breakage deposit: AUD 200 per stay

    Optional extras

    Onsite credit card charges are subject to an extra charge

    Late check-out can be arranged for an extra charge of AUD 30.00

    Self parking costs AUD 17.00 per day

    Rollaway beds are available for AUD 50 per day

    Buffet breakfast is offered for an extra charge of AUD 32 per person (approximately)

    WiFi is available in guestrooms for AUD 15 per night (rates may vary)

    WiFi is available in public areas for AUD 15 per night (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Novotel Surfers Paradise, Surfers Paradise, Australia

    Landmarks

    • Heart of Surfers Paradise
    • Cavill Avenue - 3 min walk
    • Surfers Paradise Beach - 4 min walk
    • Timezone - 3 min walk
    • SkyPoint Observation Deck - 5 min walk
    • Draculas Haunted House - 5 min walk
    • Chevron Renaissance - 5 min walk
    • Ripley's Believe It or Not - 5 min walk

    Getting around

    • Gold Coast, QLD (OOL-Coolangatta) - 27 min drive
    • Varsity Lakes Station - 20 min drive
    • Helensvale Station - 23 min drive
    • Gold Coast City Coomera Station - 27 min drive
    • Self parking (surcharge)
    • Limited parking

    Recent reviews

    Good 7.8 From 497 reviews

    Novotel Surfers Paradise, Surfers Paradise, Australia
    Very Good8.0
    In room cleanliness
    Staff were friendly but disappointed with the in room cleanliness as the cups were left unwashed and side table never wiped down when it coffee marks on
    Tonja, au3 night trip
    Novotel Surfers Paradise, Surfers Paradise, Australia
    Very Good8.0
    Very good & very happy...we have free breakfast every day. Hotel is close to the shops. Cant complain.
    A Traveller, au3 night trip
    Novotel Surfers Paradise, Surfers Paradise, Australia
    Good6.0
    Disappointed by Quality and Service
    I would expect quite alot better for the money i paidfor an ocean view king room. The in room fridge was constantly leaking onto carpet causing a mouldy smell throughout the room. The tv remote didn't work for most of visit, either were thr movie selections. A maintenance guy came to check it out but only made things worse. Couldnt turn tv on or off as remote was not functioning. In the end i managed to fix the issue myself by plugging in a cable that he had no idea about. The air con made a loud noise. Views from room were great but overall it was not a very comfortable stay for the money paid
    Mark, au3 night trip
    Novotel Surfers Paradise, Surfers Paradise, Australia
    Very Good8.0
    Mel & Steve's Stay.
    Standard King Room was great but the shower was in bath and the cold water tap in shower needed attention. Otherwise everything else was great. Good size room. Great Bed. Perfect view. Great buffet. Nice and ckean. Staff were great. Will be back !!!
    Melissa, au1 night trip
    Novotel Surfers Paradise, Surfers Paradise, Australia
    Very Good8.0
    Good location and great food
    The Hotel was good and the food was good. The Hotel is centrally located with all the amenities close by, the beach is just five minutes walk from Novotel, the staff are very friendly and helpful especially (Angelica) it was worth every dollar I spent.
    ZEESHAN ABBAS, au2 night trip

    See all reviews

    Novotel Surfers Paradise, Surfers Paradise, Australia

    Is the description of this hotel not correct? Tell us