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Novotel Surfers Paradise, Surfers Paradise

4.5 starsThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Cnr Surfers Paradise Blvd and Hanlan StSurfers ParadiseQLD4217Australia, (02) 8228 1927
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Good3.9 / 5
Room
Room is all right
Location
Great location
Value for money
Best value for money
Amenities
Ordinary amenities
1327See all 1,327 Hotels.com reviews
From 157 reviewsTripAdvisor Traveller Rating

Novotel Surfers Paradise, Surfers Paradise

Hotel Info: (02) 8228 1927

from A$107
  • Premium King Ocean Suite
  • Premium King Ocean View Room
  • Deluxe Family Room
  • Standard King Room
  • Standard Twin Room
  • Deluxe King Room
  • Premium King Ocean Spa
  • Deluxe King Spa Room
  • Standard Family Room
  • Deluxe Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time starts at 2:30 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Self parking *

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

Policies

A deposit of $200 in cash or $100 on a credit card s payable on arrival. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Mandatory fees

Breakage deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 30.00

Self parking costs AUD 15 per day

Rollaway beds are available for AUD 40 per night

Buffet breakfast is offered for an extra charge of AUD 29 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Bicycle rentals on site
  • Golfing nearby
  • Surfing/boogie boarding nearby
  • Tennis on site
Working away
  • 24-hour business center
  • Meeting rooms 6
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hanlans Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Novotel Surfers Paradise, Surfers Paradise’s small print

Also known as

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

Policies

A deposit of $200 in cash or $100 on a credit card s payable on arrival. For additional information, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Mandatory fees

Breakage deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 30.00

Self parking costs AUD 15 per day

Rollaway beds are available for AUD 40 per night

Buffet breakfast is offered for an extra charge of AUD 29 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.9 /5 from 1327 reviews

Novotel Surfers Paradise, Surfers Paradise
Outstanding5.0 / 5
Very beautiful hotel and place, warmly recommended
I have been at that place the fourth time now, while there was a Grand Chancellor, but under the Novotel management I am much more surprised, the rooms have been refurbished, mini bar enriched and implemented. I enjoyed every time in that area and now I invited my friends - visitors from overseas for a short stay here. We were all happy very much and Surfers Paradise gives many facilities and attractions. I would like ask for any planes or access to any saunas, wellness facilities, if You plan something of those. Thank You so much and we will see again.
2 night trip with friends
Novotel Surfers Paradise, Surfers Paradise
Fair2.0 / 5
Yuck.
Allocated the worst room in the building. Lowest floor with view to the building exhaust fan system. Hot and smelly. Room was dirty. Curtains were filthy. Bedroom walls had I don't know what smeared on them. Very disappointed and will not stay there again.
1 night family trip
Novotel Surfers Paradise, Surfers Paradise
Good3.0 / 5
Poor bedding
When I arrived I thought what a great place but when I went to go to bed I found the floor would of been a better option, it was like sleeping on concrete I was so glad to get back to my own bed, I had slept in beds like this before in cheap motels but not in a place like this that promoted the room as a luxury room with great ocean views, I will not be back again
2 night romance trip
Novotel Surfers Paradise, Surfers Paradise
Outstanding5.0 / 5
nice and convenient
very good
1 night family trip
Novotel Surfers Paradise, Surfers Paradise
Outstanding5.0 / 5
Fantastic location, good hotel facilities
Great experience. The kids loved the hotel and all the amenities. The pool area was great. Cannot beat the location and value for money.
7 night family trip

See all reviews

Novotel Surfers Paradise, Surfers Paradise

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