All hotels in Surfers Paradise
1 room, 2 adults
You can collect Hotels.com™ Rewards nights here

Novotel Surfers Paradise, Surfers Paradise, Australia

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Cnr Surfers Paradise Blvd and Hanlan StSurfers ParadiseQLD4217Australia, (02) 8228 1927

Luxury hotel with outdoor pool, near Cavill Avenue
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

Good7.8
Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Amenities
Amenities are not the best
525See all 525 Hotels.com reviews
From 680 reviewsTripAdvisor Traveller Rating

Novotel Surfers Paradise, Surfers Paradise, Australia

from A$148
  • Standard King Room
  • Deluxe Twin Room
  • Deluxe King Room
  • Deluxe Family Room
  • Premium King Ocean View Room
  • Standard Family Room
  • Premium King Ocean Spa
  • Premium King Ocean Suite
  • Standard Twin Room
  • Deluxe King Spa Room
  • Hinterland View Superior Room, 2 Double Beds
  • Hinterland View Superior Room, 1 King Bed
  • Ocean View Superior Room, 1 King Bed
  • Ocean View Superior Room, 2 Double Beds
  • Superior Family Room, 1 King + 2 Singles
  • Deluxe Room, 1 King Bed
  • Hinterland View Deluxe Room, 2 Double beds
  • Hinterland View Deluxe Room, 1 King Bed
  • Ocean View Deluxe Room, 2 Double Beds
  • Deluxe Room, 2 Double Beds
  • Ocean View Deluxe Room, 1 King Bed
  • Hinterland View Deluxe Spa Room, 1 King Bed
  • Deluxe Family Room, 1 King + 2 Singles
  • Ocean View Executive Spa Room, 1 King Bed
  • Ocean View Executive Room, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Self parking (limited) *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business centre
  • Meeting rooms 6
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hanlans Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Novotel Surfers Paradise, Surfers Paradise, Australia’s small print

Also known as

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

Parking height restrictions apply.

Mandatory fees

Breakage deposit: AUD 200 per stay

Optional extras

Onsite credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge of AUD 30.00

Self parking costs AUD 17.00 per day

Rollaway beds are available for AUD 50 per day

Buffet breakfast is offered for an extra charge of AUD 32 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Novotel Surfers Paradise, Surfers Paradise, Australia

Landmarks

  • Heart of Surfers Paradise
  • Cavill Avenue - 3 min walk
  • Surfers Paradise Beach - 4 min walk
  • Timezone - 3 min walk
  • Centro Surfers Paradise - 3 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Draculas Haunted House - 5 min walk
  • Chevron Renaissance - 5 min walk

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 27 min drive
  • Varsity Lakes Station - 20 min drive
  • Helensvale Station - 23 min drive
  • Gold Coast City Coomera Station - 27 min drive
  • Self parking (surcharge)
  • Limited parking

Recent reviews

Good 7.8 From 525 reviews

Novotel Surfers Paradise, Surfers Paradise, Australia
Very Good8.0
Scott & Adeles review
Room was very clean. Service was great. Only down side was the noise from the night clubs below. Maybe some thicker glazed sliding glass doors may be of helped.
Scott, au1 night trip
Novotel Surfers Paradise, Surfers Paradise, Australia
Very Good8.0
Noisy and check in took very long
The hotel has been renovated and looked quite modern inside. However the check up took very long and the staff was arrogant when I told him I didn’t have my membership card with me but I did remember the number but he refused to serve me and asked me to line up in other line. The other line the lady at reception was so chatty to the guests in front of me and I could never see the end of their conversation so I’m the end I stood there waiting for nearly 20 minutes just for checking in. I was the second one in line. This was very annoying that the staff were so unprofessional. The room we stayed faced Cavill avenue and it was noisy the whole night with loud music and drum noise coming from there. The beds were very soft not comfortable. Bathroom was very clean which was good. So overall good in terms of location but very noisy at night time and the beds were not comfortable .
A Traveller, au1 night trip
Novotel Surfers Paradise, Surfers Paradise, Australia
Exceptional10.0
Great hotel, great service. Will stay there again.
Belinda, au1 night trip
Novotel Surfers Paradise, Surfers Paradise, Australia
Exceptional10.0
Good tucker
Fantastic location, close to the food areas, very clean and tidy, breakfast was excellent good variety, very impressed highly recommended
Damien, au3 night trip
Novotel Surfers Paradise, Surfers Paradise, Australia
Exceptional10.0
Impressive
Excellent location, fair price! Will recommend to anyone.
Janet, au1 night trip

See all reviews

Novotel Surfers Paradise, Surfers Paradise, Australia

Is the description of this hotel not correct? Tell us