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All properties in Surfers Paradise, Queensland, Australia
1 room, 2 adults

Novotel Surfers Paradise

4.5-starThis property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
Great for familiesThis property has good facilities for families.
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Cavill Avenue
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,045 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Great room
Amenities
Amenities are not the best

Novotel Surfers Paradise

from A$135
  • Deluxe Family Room
  • Deluxe Room
  • Deluxe Room
  • Superior Room, View (Hinterland view)
  • Deluxe Room, View (Hinterland view)
  • Deluxe Room, View (Hinterland view)
  • Executive Room, Ocean View (Spa)
  • Deluxe Room, Ocean View
  • Deluxe Room, Ocean View
  • Executive Room, Ocean View
  • Superior Room, Ocean View
  • Superior Room, Ocean View
  • Family Room (Superior)
  • Superior Room, View (Hinterland view)
  • Superior Room, View (Hinterland view)

What’s around Novotel Surfers Paradise

Landmarks

  • Heart of Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk
  • Timezone - 3 min walk
  • Infinity Attraction - 6 min walk

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 35 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 15 min drive
  • Gold Coast City Coomera Station - 21 min drive
  • Florida Gardens station - 21 min walk

At a glance

Key facts

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time starts at 2 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transport

Parking

  • Self parking (limited) *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby
Working away
  • 24-hour business centre
  • Meeting rooms
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Terrace
Accessibility
  • Wheelchair-accessible path of travel
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • Filipino
  • French
  • Japanese
  • Korean
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hanlans Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Novotel Surfers Paradise’s small print

Also known as

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

Mandatory fees

Cash deposit: AUD 200 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Late check-out can be arranged for an extra charge of AUD 30.00 (subject to availability)

Self parking costs AUD 17.00 per day

Rollaway beds are available for AUD 50.0 per day

Buffet breakfast is offered for an extra charge of AUD 32 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8.0 From 1,353 reviews

Good 6.0
The spa in property has jets sealed and is not working. Pool area needs attention. Old and not nice area.
au1 night trip with friends
Exceptional 10.0
Maynard family
Beautiful hotel, lovely staff, delicious breakfast. Pool was wonderful, location was perfect.
Tammy, au1 night family trip
Very good 8.0
Weekend stay at the Novotel Surfers Paradise
Great view from an ocean side room, comfortable accommodation, well appointed fitness facilities, and heated pool. Staff were friendly and the hotel is well placed to take advantage of the Cavill Ave entertainment precinct.
Carl, au1 night romance trip
Exceptional 10.0
Thanks for the upgrade! Was great service and comfortable stay. The room could have had a bit more lighting though.
Hai Ha, au1 night business trip
Fair 4.0
Novotel Upgrade or charge accordingly (OLD)
Thought we would treat ourselves to a couple of luxury nights in Surfers thinking just over $300 a night would guarantee this, we were wrong. Room was a family room with 1 x large room & then smaller room with 2 single beds in another pokey room, in the middle was out toilet & kitchen pretty much a combined option where the unstocked fridge was side by side with the toilet. In the bathroom was a bath which meant you had to get change pretty much on top of the toilet unless you wanted to change in the "kitchen" which as stated b4 was a fridge and after a quick spin was the kitchen/bathroom sink. Shower head was OLD I BEG YOU NOVOTEL chuck these out (water saver with 1/4 of the water actually hitting your body. BREAKFAST - thought Id spoil ourselves & get buffet deal only to be told not by 1 but by 3 different staff members during my breakfast that we didn't have breakfast with our booking, which pretty much destroyed any change of enjoying. Went downstairs after this & b4 I could even complain I was advised it was their error & all sorted. Didn't seem to care my breakfast came with a case of indigestion. All in all if you are going to charge this much a night then upgrade your property so you can justify the price as there is so much better out there for the same price
Penny, auTrip with friends

Novotel Surfers Paradise

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