Crowne Plaza Hotel Queenstown, an IHG Hotel

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Overview of Crowne Plaza Hotel Queenstown, an IHG Hotel

Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5-star property
Luxury hotel in Queenstown City Centre with restaurant and bar/lounge

8.8/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bathtub
Map
93 Beach Street, Queenstown, Otago, 9300
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Internet in the lobby
  • Ski storage
  • Fitness center
  • Valet parking
  • 24-hour room service
  • Babysitting
  • 24-hour business center
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

About this area

What's nearby

  • In Queenstown City Centre

Getting around

  • Queenstown Intl. Airport (ZQN) - 9 min drive

Restaurants

  • Public Kitchen & Bar - 3 min walk
  • Finz Seafood and Grill - 3 min walk
  • Vudu - 3 min walk
  • Fergburger - 4 min walk
  • Lombardi - 4 min walk

About this property

Crowne Plaza Hotel Queenstown, an IHG Hotel

4.5-star luxury hotel in the heart of Queenstown City Centre
Consider a stay at Crowne Plaza Hotel Queenstown, an IHG Hotel and take advantage of a garden, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a gym.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and luggage storage
  • A 24-hour front desk, a banquet hall, and a porter/bellhop
  • An elevator, a front desk safe, and free newspapers
  • Guest reviews give top marks for the location
Room features
All 139 rooms include comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes. Guests reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and hair dryers
  • LCD TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), Dutch, English, French, German, Hindi, Indonesian, Japanese, Malay, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 139 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (16 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (NZD 23.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free
  • Babysitting (surcharge)
  • Children's menu

What to do

  • May offer priority ski access
  • Beach nearby
  • Ski area nearby
  • Ice skating nearby

Working away

  • 24-hour business center
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fitness center

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • Chinese (Mandarin)
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Malay
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Wired Internet access is available in public areas for NZD 10 for 12 hours (rates may vary)
  • Buffet breakfast is offered for an extra charge of NZD 36 for adults and NZD 18 for children (approximately)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for NZD 65.0 per night

Parking

  • Valet parking costs NZD 23.00 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

Also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel
Crowne Plaza Hotel Queenstown, an IHG Hotel Queenstown
Crowne Plaza Hotel Queenstown, an IHG Hotel Hotel Queenstown

Frequently asked questions

Does Crowne Plaza Hotel Queenstown, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Hotel Queenstown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hotel Queenstown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Crowne Plaza Hotel Queenstown, an IHG Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Crowne Plaza Hotel Queenstown, an IHG Hotel?
Yes. Valet parking costs NZD 23.00 per night. Parking spots may be limited.
What are the check-in and check-out times at Crowne Plaza Hotel Queenstown, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-out is available.
Is there an onsite casino at Crowne Plaza Hotel Queenstown, an IHG Hotel?
No, this hotel doesn't have a casino, but SKYCITY Wharf Casino (1-min walk) and Skycity Queenstown Casino (4-min walk) are both nearby.
What is there to do at Crowne Plaza Hotel Queenstown, an IHG Hotel and nearby?
Have fun with nearby winter activities like ice skating and skiing. Enjoy amenities like a fitness center, a picnic area, and a garden.
Are there restaurants at or near Crowne Plaza Hotel Queenstown, an IHG Hotel?
Yes, there's an onsite restaurant. Nearby restaurants include Vudu (3-min walk), Fergburger (4-min walk), and Lombardi (4-min walk).
What's the area around Crowne Plaza Hotel Queenstown, an IHG Hotel like?
Crowne Plaza Hotel Queenstown, an IHG Hotel is in Queenstown City Centre, a short 3-minute walk from Lake Wakatipu and 4 minutes' walk from Skycity Queenstown Casino. Travelers say the area is central and ideal for skiing.

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Friendly and helpful
Staffs very friendly and helpful. We not able to have breakfast due to early morning for activities and checkout. We request for the pack breakfast and they very helpful to do so and ready early morning and we.pick it up before we left. 👍👍👍
Chee, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect location. Everything in walking distance. Fantastic eating places. Lots to do and see. Amazing views.
Cheryl, 4-night romance trip
Verified Wotif guest review

10/10 Exceptional

Convenient location, friendly staff
Kelly, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Sharlene, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely friendly staff, great location for ease of walking places and very tidy room.
Fiona, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

JunWen, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Room view of the lake was tremendous. All staff very friendly and helpful. Breakfast buffet was very nice.
Douglas, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

They were helpful Shame had to pay for valet parking was bit expensive
Pamela Ann, 4-night romance trip
Verified Expedia guest review

4/10 Fair

I wanted to find out information for dining etc but there was nothing available probably on Q something or other but my phone does not have this so amenities are not available to me eg if I wanted the reception desk the only way was to go there not phone as I did not have any numbers. Not everyone has the latest on their phone so go old fashion and print something out it would be useful. Overall the stay was average not yo blame the staff they did their best.
John, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Staff are very friendly. Rooms are very clean. The room has a beautiful view of the remarkables
Erika, 2-night romance trip
Verified Expedia guest review