PARKROYAL Kuala Lumpur, Kuala Lumpur, Malaysia

We paid for a club room. The club room was nice especially breakfast where you can order off a set menu. We stayed 3 nights (Friday to Monday). The room we were put in was on the 3rd floor on the Western side, which faced both the main street and the mono rail. The walls seemed to be paper thin and the windows did not appear to be double glazed. There was an incredible volume of traffic including motorbikes, and hence it was very noisy. On the last night we had to be asked to be moved 3 times as the first time our Air Conditioning broke down and after some time where they advised it was fixed eventually admitted it wasn't, and then we moved to another room on the same side but a live band had started up. We went and asked to be moved at 12.45am as the Band was still going strong. We moved to the other side, which was dead quiet however, the views from this side are of backs of buildings with rubbish. In addition to all of this we were not happy with the marks on the sheets and pillows, and the lack of face cloths in our original room as we later found out they should have been supplied after seeing them in the other room. Our conclusion is that apart from the Club Room we would not stay at this Hotel again. This Hotel is not a 5 Star Hotel when you compare to other 5 Star Hotels like Conrad Macao Cotai or any other 5 Star Hotels in Cotai Macau, and the Star in Sydney. We have stayed at the Park Royal in Singapore, and their standard far outweighs this Hotel.

Abit dated in the room. Chair and carpet abit dirty, and shower could use renovating. But very good service from every staff member we came across. Buffet breakfast was great and the location was perfect. Would stay there again

it was great except for the fluctuating air-conditioning - ended up with a cold.

Excellent Staff who were so helpful. Our 1st stay in KL. The hotel is in an excellent location with large shopping malls next door, plenty of shopping and a Hawkers Street only 5 mins walk away. While the hotel itself is a bit old ( I believe they all probably are in KL) it is an excellent stay. The rooms have a great bed and very quiet. Breakfast was excellent with great choices and quality. Pool is good and they have a reasonable gym for hotel standards. The staff were excellent and really made the stay so much better. From early checkin by staff, Extremely Helpful Concierge and Doorman to our request for 2pm late checkout ( including use of the pool until 5pm even though they were fully booked) wasn't an issue for any of the staff. Will definitely be back

We were very impressed with the welcome at Park Royal. From the moment we walked in the door we felt comfortable and valued. The stay was very enjoyable. All the staff were willing to help snd spoke very good English which made it very easy for us. The breakfast was very good and they accomodated my daughter's gluten free needs with sensitivity which was appreciated. She had not been able to get gluten free bread for 6 months in Asia. The pool was a great size to swim in and the gym good. Thankyou and we wish we could have stayed longer.