2/10 Poor
26 Jan 2023
Do not stay here!! Terrible management company.
Prepare to be stranded or put in their substandard downgraded La Flora Hotel next door. I had previously stayed at the Impala which was fine. The problem is even if you book The Impala and confirm the night before you may be downgraded to La Flora when you arrive. This hotel management company should be banned from here, zero customer service or integrity. No guarantee that you will be given the room you booked! The promise of a refund was never honored. Before booking here, consider this hotel company will take up your vacation time while you have to pay for and rebook another hotel after they failed to honor the room you booked and after they have tried to take advantage of your position that you need a place to stay. Beware, terrible management company trying to take advantage! Plus Beach towels are basically rags which you are charged a resort fee for!
Verified traveller
3-night family trip
Verified Hotels.com guest review