Guests
All properties in Newcastle-upon-Tyne, England, United Kingdom

Malmaison Newcastle

4-star hotel with spa, near Quayside

  • Free WiFi
From
A$169

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1 / 84Signature Suite - Guest Room
104 Quayside, Newcastle-upon-Tyne, NE1 3DX, England, United Kingdom
8.8.Fabulous.
  • Great location on the Quayside, with a excellent view of the Millennium Bridge

    Nov. 22, 2019

  • Friendly helpful chatty staff, spacious room, comfortable bed, fabulous views of the…

    Oct. 20, 2019

See all 704 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Convenient
Safe
Easy parking
  • Free WiFi
  • Parking available
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 122 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center

What’s around

  • Quayside - 1 min walk
  • Gateshead Millennium Bridge - 4 min walk
  • Sage Gateshead - 11 min walk
  • St. James' Park - 21 min walk
  • University of Newcastle-upon-Tyne - 21 min walk
  • Utilita Arena Newcastle - 26 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room
  • Standard Twin Room
  • Bridge View Room
  • Bridge View Twin
  • Club Deluxe
  • Standard Double Double
  • Club Deluxe Bridge View
  • Junior Suite
  • Suite
  • Signature Suite

What’s around

Landmarks

  • Quayside - 1 min walk
  • Gateshead Millennium Bridge - 4 min walk
  • Sage Gateshead - 11 min walk
  • St. James' Park - 21 min walk
  • University of Newcastle-upon-Tyne - 21 min walk
  • Utilita Arena Newcastle - 26 min walk
  • BALTIC Centre for Contemporary Art - 5 min walk
  • Northumbria University - 9 min walk
  • Castle Keep - 10 min walk
  • Newcastle-upon-Tyne St. Nicholas' Cathedral - 11 min walk
  • Seven Stories - 0.6 mi / 0.9 km

Getting around

  • Newcastle Intl. Airport (NCL) - 10 min drive
  • Manors Station - 9 min walk
  • Newcastle Central Station - 17 min walk
  • Heworth Station - 5 min drive
  • Central Station - 14 min walk
map
See on map
104 Quayside, Newcastle-upon-Tyne, NE1 3DX, England, United Kingdom

At a glance

Hotel size

  • This hotel has 122 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. If your rate includes Breakfast it will include Continental Breakfast priced at GBP 16 per person. Full Breakfast menu is available for upgrade at additional surcharge of GBP 4 per person charged on departure at the hotel.
Guests driving to the property should contact this property in advance for parking information.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Specific rooms only, restrictions apply*
  • 1 per room
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite parking available only on request
  • Onsite self parking (GBP 10 per night)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Sauna

Working away

  • Conference space
  • Conference space size (feet) - 1259
  • Conference space size (meters) - 117

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages Spoken

  • Bulgarian
  • English
  • German
  • Italian
  • Polish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Plasma TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Malmaison has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Guests under 18 years old are not allowed in the spa.

Dining

Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Mal Bar - This cocktail bar serves lunch only.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 18 for adults and GBP 9 for children (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for GBP 30 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of GBP 20 per pet, per night
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs GBP 10 per night
  • Guests must contact this property in advance to reserve onsite parking
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa
  • Guests under 18 years old are not allowed in the fitness facility
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Newcastle Malmaison
  • Malmaison Newcastle Hotel Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne
  • Malmaison Newcastle Hotel
  • Malmaison Newcastle Newcastle-upon-Tyne

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Malmaison Newcastle does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 10 per night.
  • Yes, dogs are welcome, with a limit of 1 per room. There's a charge of GBP 20 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3 PM - midnight. Check-out time is 11:00 AM.
  • Yes, Brasserie offers British cuisine. Nearby restaurants include The Broad Chare (4-min walk), Café 21 (4-min walk), and Caffe Vivo (4-min walk).
  • Malmaison Newcastle has a spa and a fitness center.
8.8.Fabulous.
  • 10.0.Exceptional

    Very impressed with the whole presentation and staff friendliness. Breakfast was lovely and the staff were incredible. Very happy and would recommend it to anyone wanting a fabulous place to stay in Newcastle.

    1 night romance trip, Aug. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Staff friendly Accommodation excellent Proximity great Very pleasant stat

    2 night family trip, Jun. 21, 2019

    Verified Expedia guest review

  • 6.0.Good

    Standards slipping

    Arrived to check in before 3pm and was advised check in was not until 3pm. I knew that When I checked in later that evening I had a similar experience Sign here, parking at the back Someone needs to explain to front line staff that it is not the content of what you say but rather the way in which you engage with customers that is important. As I have stayed here on a number of occasions in the past I knew what to do. All the other staff were great as always room good although my water glass was left with water in it after room clean. Is a great hotel and location but standards have certainly slipped from my previous stays

    David, 2 night family trip, Feb. 17, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    If you’re coming to the city definitely stay here

    First time in Newcastle and the hotel and staff perfectly reflect the warmth and friendliness of the city. Wonderful, lovely room, food was great too. Highly recommend it.

    Rajnish, 4 night trip, Nov. 27, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good hotel. Watch out for specifics of room type.

    Lovely hotel. Good bar and restaurant. We were offered a paid for upgrade which we took at cost of extra £30 and I think that was a mistake as the room decor for the upgraded room was very basic and the bed wasn’t comfortable (foam pillows and quilt; Formica headboard) usually Malmaisons are upholstered beds and feather bedding so it wasn’t comfortable. Overall though good hotel and will probably be back again. On site parking is excellent and there is EV charging.

    Emma, 1 night business trip, Nov. 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Anniversary Break

    Anthony, 1 night trip, Nov. 24, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Business trip 1 night

    One night business trip - hotel is in an excellent position with car parking in a multi storey across the road so very easy. Breakfast was excellent & the lady on Reception was very friendly & professional. Bed, duvet & pillows were extremely comfortable my only gripe is how dark the rooms are - I couldn't see to put my make up on & probably went out looking like Coco the clown! Please put better lighting in the rooms.

    Andrea, 1 night business trip, Nov. 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel amazing location.

    Paul, 1 night trip, Nov. 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Overnight stay in Newcastle

    A 10/10 stay! Would definitely recommend to anyone who is looking for somewhere to stay in Newcastle. View from our room was amazing, service was great and cleanliness was outstanding. £6 for parking which was superb!

    Jack, 1 night trip, Nov. 13, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great service and room. Comfy bed. Everywhere very dark though. Could not sit in bar/lounge to read paper - too dark. Also lights in room not configured to allow nice standard lights to be on without the main lights. So could not sit and read on sofa without floodlighting the bed!!

    Paul, 3 night family trip, Nov. 12, 2021

    Verified Hotels.com guest review

See all 704 reviews