Haven

Photo gallery for Haven

Primary image
Terrace/patio
Terrace/patio
Room
Room

Overview of Haven

Haven

4.0 star property
4-star hotel with outdoor pool, near Lleras Park

7.8/10 Good

142 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Calle 10A #36-29, Medellín, Antioquia, 050021
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Bar/lounge
  • 24-hour room service
  • Room service
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
For families
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In El Poblado
  • Lleras Park - 3 min walk
  • Santafé Mall - 10 min drive
  • El Tesoro Shopping Park - 10 min drive
  • Botero Plaza - 18 min drive
  • Arvi Park - 88 min drive

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 39 min drive
  • Poblado Station - 20 min walk
  • Airport shuttle (surcharge)

About this property

Haven

Haven offers an airport shuttle (available 24 hours) for USD 35 per vehicle one-way. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. This upscale hotel is also 0.1 mi (0.2 km) from Lleras Park.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 37 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast 7:30 AM–10:00 AM on weekdays and 8:00 AM–noon on weekends
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

360 - Onsite rooftop bar.
Swing - Onsite lobby lounge. Open daily.

Fees & policies

Refundable deposits

  • Deposit: USD 200 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way, maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is an administrative fee of USD 0 per stay

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 7:30 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Property registration number 75816

Also known as

Haven Hotel
Haven Medellín
Haven Hotel Medellín

Frequently asked questions

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Not a easy check in. Small rooms not very welcoming .
faisal, 1-night trip
Verified Hotels.com guest review

6/10 Good

alan, 2-night trip
Verified Hotels.com guest review

8/10 Very good

it was good location but place is noisy. cant sleep much due to noise outside . walls are may be thin and music is all night causing issue
satish, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

morris, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Suite bör vara större och bekvämare
Det är falsk marknadsföring att kalla pyttelitet rum för ”suite”, cirka 12 kvadratmeter. Saknades handdukar i badrummet vilket åtgärdades snabbt. Andra dagen efter städningen glömde personalen igen handdukar. Personalen var behjälpliga och mycket trevliga.
Admir, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Clean hotel, good location, poor service
Poor service No shampoo or shower gel in rooms Requests takentime to be answered. They remove towels without putting new ones, i had to ask for it. Arrived a day late due to cancelled flight, thus lost a night on my reservation, they wouldnt do anything about it and even denied me when i asked for a late checkout on the last day.
Marwan, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome location, modern and clean
Our group of 8 girls rented the suite and we’re pleasantly surprised with his spacious and comfortable it was. Modern and clean. Great service. In a great area but not to close to the wild, loud streets.
Gladys, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Mercedes, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Only place I’ll stay in Medellin
Probably the best hotel experience I’ve had personally. Staff was amazing and super helpful with every question and need. Truly friendly, maintenance was in my room within minutes to handle one small issue, and the bar/restaurant staff was top notch. Thank you for an incredible week in Medellin!
Michael, 5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Bob, 7-night trip
Verified Hotels.com guest review