This place looked nothing like the photos on the website in that they were taken when the place was new and clean. It was old, dirty, poorly maintained and scary. People yelling in the halls and out the windows. Trash in the parking lot. Hallway doors looking like they had been pried open.
I will say the front desk person was very kind, friendly and also understanding when I came back from looking at the room saying I could not comfortably stay here and feel safe.
He understood my concerns.
I was able to get a full refund via Hotels.com, although it took a few days.