The hotel itself was lovely—the room was spacious, spotless, and very comfortable. However, our experience at the attached restaurant was quite disappointing regarding both service and breakfast quality.
Issues Encountered
Promotional Voucher Policy: you could get a voucher for a complimentary glass of wine with food orders over €17. However, restaurant staff refused to honor it because it wasn't physically printed. Expecting holiday guests to have access to a printer is unreasonable. A digital voucher policy would be much more guest-friendly.
Continental Breakfast Quality: Having stayed at six different locations over the past month, this was unfortunately the poorest continental breakfast we experienced.
Item Availability: Arriving for breakfast at a reasonable hour (8:00 AM), we were informed that basic items like scrambled eggs were already finished and would not be replenished. The choose off food was also really poor and the speed that it was replaced was really slow.
I hope this feedback helps improve the communication between the hotel and the restaurant, as well as the morning dining experience for future guests.