All hotels in The Rocks, New South Wales, Australia
1 room, 2 adults
You can collect™ Rewards nights here

Shangri-La Hotel, Sydney, The Rocks, Australia

5-star5 stars
176 Cumberland StreetThe RocksNSW2000Australia, (02) 8228 1927

Luxury hotel with 2 restaurants, near Sydney Harbour Bridge
  • Free WiFi
Good internet service
Great location
Great room
Bar and Beverages
Standard bar
1073See all 1,073 reviews
From 6,898 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel, Sydney, The Rocks, Australia

from A$258
  • Deluxe Room, 1 King Bed (Darling Harbour)
  • Deluxe Darling Harbour 2 Twins
  • Deluxe Grand Harbour 1 King
  • Deluxe Grand Harbour 2 Twins
  • Deluxe Opera House, Deluxe Room, 1 King Bed, City View
  • Deluxe Opera House, 2 Single Beds, City View
  • Executive Room, 1 King Bed (Darling Harbour)
  • Executive Room, 2 Single Beds (Darling Harbour)
  • Executive Grand Harbour View 2 Twins
  • Executive Room, 1 King Bed, City View (Opera-House)
  • Executive Room, 2 Single Beds, City View (Opera-House)
  • Horizon, Grand Room, 1 King Bed
  • Executive Grand Harbour View 1 King
  • Executive Suite, 1 King Bed, Harbour View (Grand)
  • Horizon Room 1 King Bed (Darling Harbour)
  • Horizon Grand Harbour View 1 King
  • Horizon, Grand Suite, 1 King Bed, Harbour View
  • Grand Room, 1 King Bed, Harbour View (Grand)
  • Horizon Room 1 King Bed City View (Opera-House)
  • Ambassador Suite
  • Horizon Darling Harbour Suite 1 King

At a glance

Key facts

Hotel size

  • This hotel has 565 rooms
  • This hotel is arranged over 36 floors


  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Spa tub
  • Sauna
Working away
  • Conference space
  • Meeting rooms 19
  • Conference space size (feet) - 20452
  • Conference space size (meters) - 1900
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Accessible bathroom
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features


CHI BALANCE (1 hour 20 minutes): From AU$175
A massage focusing on vitality, clarity, and peace of mind. Techniques include acupressure and coordinated movements that originate in Tai Chi, with energizing massage for yang stimulation and relaxing massage for yin calm. Pure synergy element oils are used to harmonize chi flow.

Fee may not include tax and is subject to change without notice.

China has a long history of using pearls to clarify skin and enhance its beauty. It is believed that the valuable minerals and amino acids in the pearl are essential building blocks of collagen and protein used to improve the tone and texture for a youthful appearance. This rich emollient scrub has a brightening effect on the skin, while adding a beautiful smooth glow.

Fee may not include tax and is subject to change without notice.

AUSTRALIAN BOTANICAL RETREAT (2 hours 30 minutes): From AU$330
Inspired by local Australian ingredients, this treatment is rich in essential oils and vitamins. Begin with a mild body polish to remove dry skin cells, then soften with a gentle healing wrap prior to a relaxing 1-hour full-body massage. The finishing touch of lemon myrtle body butter ensures silky and smooth skin.

Fee may not include tax and is subject to change without notice.

CHI VITALITY FACIAL (1 hour): From AU$145
A results-orientated facial that combines western and eastern philosophies for optimum skin and body vitality. Pure aromatherapy, botanical, and herbal extracts will awaken the skin's beauty, leaving the most delicate skin looking calm, vibrant, and healthy.

Fee may not include tax and is subject to change without notice.

ENCHANTED JOURNEY (3 hours): From AU$370
After a long and tiresome journey or a hectic day, to relieve muscular aches and pains and assist your body's natural healing, we recommend this combination of soothing Aroma Bath or Steam Shower, Mountain Tsampa Rub, and CHI Balance Massage.

  • Aroma Bath or Steam Shower
  • CHI Balance Massage
  • Mountain Tsampa Rub
    Fee may not include tax and is subject to change without notice.

  • CHI, The Spa at Shangri-La draws inspiration from the origins of the Shangri-La legend, a place of personal peace, enchantment, and wellbeing. With roots set in the Chinese theory of the Five Elements of metal, water, wood, fire, and earth to harmonise the body's energy, CHI, The Spa at Shangri-La Hotel, Sydney, also includes a selection of treatments that showcases Australia's natural botanical products with their potent therapeutic properties.
    CHI, The Spa uses Ila and CHI products.
    CHI, The Spa, located on level 2 of the Shangri-La Hotel, Sydney, offers CHI treatments based on principles of restoring balance and harmony to mind and body as inspired by traditional Asian healing philosophies. CHI, The Spa features luxurious private spa suites that create a sense of timelessness where you can indulge the senses, soothe the body, and revitalise the spirit.


    On Site

    • Sauna
    • Spa tub


    • Bicycle rentals nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Parasailing nearby
    • Sailing nearby
    • Scuba diving nearby
    • Surfing/boogie boarding nearby
    • Windsurfing nearby

    Shangri-La Hotel, Sydney, The Rocks, Australia’s small print

    Also known as

    • Shangri-La Hotel Sydney The Rocks
    • Sydney Shangri-La Hotel
    • Shangri La Sydney
    • Shangri La Hotel Sydney
    • Shangri-La Hotel Sydney
    • Shangri-La Sydney The Rocks
    • Shangri-La Sydney
    • Shangri-La Sydney
    • Shangri-La Sydney Hotel
    • Shangri-La Sydney The Rocks
    • Sydney Hotel Shangri-La
    • Sydney Shangri-La


    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Mandatory fees

    Deposit: AUD 100 per night

    Optional extras

    Onsite credit card charges are subject to an extra charge

    Valet parking costs AUD 58 per night with in/out privileges

    Rollaway beds are available for AUD 155 per night

    Buffet breakfast is offered for an extra charge of AUD 42 per person (approximately)

    Airport shuttle service is offered for an extra charge of AUD 120 per vehicle (one way)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Shangri-La Hotel, Sydney, The Rocks, Australia

    Top spots nearby

    Recommended by this property

    • Museum of Contemporary Art (2-minute walk)
    • Sydney Observatory (3-minute walk)
    • The Rocks Markets (4-minute walk)
    • Circular Quay (4-minute walk)
    • Customs House (5-minute walk)
    • Sydney Opera House (9-minute walk)
    • Sydney Harbour Bridge (9-minute walk)
    • Sydney Tower (11-minute walk)
    • Royal Botanic Gardens (13-minute walk)

    Getting around

    • Sydney, NSW (SYD-Kingsford Smith Intl.) - 20 min drive
    • Sydney Circular Quay Station - 8 min walk
    • Sydney Milsons Point Station - 25 min walk
    • Sydney North Sydney Station - 7 min drive
    • Wynyard Station - 8 min walk
    • Martin Place Station - 17 min walk
    • Town Hall Station - 19 min walk
    • Valet parking (surcharge)
    • Airport shuttle

    Recent reviews

    Superb 9.0 From 1,073 reviews

    Shangri-La Hotel, Sydney, The Rocks, Australia
    Not what I expected
    Stay had a bad start - was allocated a disabled room which had a really musty smell about it and the facilities were suited to someone with access difficulties. The musty smell was so bad I rang to ask to be allocated another room. This was done (not very graciously) and the room I moved to was good with a nice view. The staff member who came and took me to the new room was very nice and polite but I would not say the same about any of the other staff I encountered. Especially when I was checking out - as the person in front of me finished their business the staff member started to move away as I approached the counter. He turned and looked at me as if I had wandered in off the street and in a very disdainful voice asked 'is there something I can help you with'. Not impressed with the supposed status of this hotel. Would not stay here again - have stayed in several other hotels in the area which were much better and had more professional friendly staff.
    Margaret, au1 night trip
    Shangri-La Hotel, Sydney, The Rocks, Australia
    Perfect stay
    Lucy, au2 night trip
    Shangri-La Hotel, Sydney, The Rocks, Australia
    Very Good8.0
    True 5-star hospitality
    Impeccable service; incredible views; clean, beautiful premises; good breakfast. Location may be challenging for those who are unfit.
    A Traveller, au1 night trip
    Shangri-La Hotel, Sydney, The Rocks, Australia
    I love this place. This time I've booked rooms for two friends from Melbourne. It was my daughter's wedding.
    Risto, au1 night trip with friends
    Shangri-La Hotel, Sydney, The Rocks, Australia
    The Perfect Wedding Anniversary Weekend Getaway!
    Stayed at the Shangri-La for our 10 year Wedding Anniversary and it did not disappoint! The room was gorgeous, although of course the view is what truly made it. Everything was so big and clean. The Bathroom was lovely as was the bath.The bed so comfy and soft! The staff were so friendly and helpful, it made our weekend so very special. Thank you!
    Rebecca, au1 night trip

    See all reviews

    Shangri-La Hotel, Sydney, The Rocks, Australia

    Is the description of this hotel not correct? Tell us