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View all photos for Studio, 1 King Bed with Sofa bed, Kitchenette

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Studio, 1 King Bed with Sofa bed, Kitchenette

  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Executive Double Room

  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Chelsea)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds (Chelsea)

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Chelsea)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Chelsea)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Chelsea)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed (Chelsea)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

At a glance

Hotel size

  • 1590 rooms
  • Arranged over 27 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This hotel will enact the following policy for stay dates during Caribana Toronto and New Year's Eve: Each guest must register with the hotel and receive a wristband; no more than 3 wristbands per room. A wristband is required for room access after 9 PM.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 50 lb per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Secured covered on-site self-parking (CAD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • 15 meeting rooms
  • Conference space (5200 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 2 buildings/towers
  • Built in 1975
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness centre
  • 2 indoor pools
  • Arcade/games room
  • Hot tub
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great location
The staff were incredibly friendly, and very helpful. The room was exceptionally clean. My only complaint was there were no glasses in the room. Paper cups and paper coffee cups but no glasses.
R Michael, 2-night trip
Verified Hotels.com guest review

4/10 Fair

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mercia, 2-night trip
Verified Hotels.com guest review

6/10 Good

Shabby
Room smelled of cheap cleaning products, and is if they were trying to cover a smokyroom. Rather shabby state, and overpriced.
Diane, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Service was great, but the rooms were a bit dated and sub par.
4-night business trip
Verified Hotels.com guest review

6/10 Good

Our room was substandard for the rate we paid:in need of rennovation.
C.Michael, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Faiza, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ingrid, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent
Crystal, 2-night trip with friends
Verified Hotels.com guest review