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All properties in Melbourne, Victoria, Australia
1 room, 2 adults

Pullman Melbourne on Swanston

5-star5 stars
Great for families

Good to know

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Dry cleaning/laundry service
195 Swanston Street, Melbourne, VIC, 3000, Australia

Luxury hotel with restaurant, near Bourke Street Mall
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect™ Rewards stamps here
  • My wife and I stayed here in December and the bed and pillows where amazing best sleep we…Mar. 12, 2020
  • great location and very clean and spacious rooms. Would have been nice to have a full…Mar. 10, 2020

Pullman Melbourne on Swanston

from A$178
  • Superior Room, 1 King Bed (Lounge Access)
  • Premium Deluxe Room, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Superior Room, 2 Queen beds
  • Classic Room, 1 Queen Bed
  • Premium Executive Room, 1 King Bed, Club Lounge Access
  • Premium Deluxe Room, 1 King Bed, Club Lounge Access
  • Superior Room, 1 King Bed
  • Superior Room, 1 King Bed, Club Lounge Access

What’s around Pullman Melbourne on Swanston


  • In Melbourne Central Business District
  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 5 min walk
  • Queen Victoria Market - 14 min walk
  • SEA LIFE Melbourne - 17 min walk
  • Crown Casino and Entertainment Complex - 23 min walk
  • Melbourne Cricket Ground - 24 min walk
  • Marvel Stadium - 28 min walk

Getting around

  • Tullamarine Airport (MEL) - 26 min drive
  • Melbourne, VIC (MEB-Essendon) - 21 min drive
  • Avalon Airport (AVV) - 48 min drive
  • Flinders Street Station - 8 min walk
  • Southern Cross Station - 15 min walk
  • Showgrounds Station - 8 min drive
  • Melbourne Central Station - 6 min walk
  • Parliament Station - 9 min walk
  • Flagstaff Station - 13 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 204 rooms
  • This hotel is arranged over 12 floors


  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle *


  • Valet parking *

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Bicycle rentals nearby
  • Golfing nearby
Working away
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built – 1987
  • Lift
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English
  • French
  • Greek
  • Indonesian
  • Italian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Eva's Restaurant & Bar - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Executive Club Lounge - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Pullman Melbourne on Swanston’s small print

Also known as

  • Pullman Melbourne on Swanston Hotel
  • Pullman Melbourne on Swanston Melbourne
  • Pullman Melbourne on Swanston Hotel Melbourne
  • Swanston Melbourne Grand Mercure
  • Swanston Hotel


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Valet parking costs AUD 60 per night

Parking is available nearby and costs AUD 20 per night

Rollaway beds are available for AUD 60.0 per night

Breakfast costs between AUD 15 and AUD 50 per person (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pullman Melbourne on Swanston

  • Does Pullman Melbourne on Swanston offer free cancellation for a full refund?
    Yes, Pullman Melbourne on Swanston does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Pullman Melbourne on Swanston?
    Yes. Valet parking costs AUD 60 per night.
  • Are pets allowed at Pullman Melbourne on Swanston?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Pullman Melbourne on Swanston?
    You can check in from 2:00 PM to 5:30 AM. Check-out time is 11 AM.
  • Are there restaurants at or near Pullman Melbourne on Swanston?
    Yes, there's an onsite restaurant that serves local cuisine. Nearby restaurants include Flinders Lane (6-min walk).
  • Is airport shuttle service offered by Pullman Melbourne on Swanston?
    Yes, an airport shuttle is available.
  • What is there to do near Pullman Melbourne on Swanston?
    Recommended spots to visit include Bourke Street Mall (2-min walk) and Melbourne Central (5-min walk), along with Queen Victoria Market (14-min walk) and SEA LIFE Melbourne (0.9 mi).

Recent reviews

Superb 9.0 From 106 reviews

Exceptional 10.0
Best Melbourne Trip to date!!!
From the moment we got to the ally the entrance is on we were greeted by friendly staff. They helped us take our bags in and welcomed us to Melbourne. When checking in we were offered a phone call when our room was ready early as we were travelling with a little one and came in note first flight. Staff were so friendly and welcoming throughout the whole stay and were always checking with us as we were coming and going if there was anything we needed to make our stay more comfortable. They were very patient with my little one and more than happy to chat with her about her day. The comfort level in the rooms exceeded expectations and they had everything we needed. As for location, if you are there to shop... it can not get any better!
Emma, au3 night family trip
Exceptional 10.0
Great hotel
Fantastic short stay with Pullman on Swanston. It was not easy to find in google map as the previous name of this hotel was Mercure. The room is clean and more spacious than I originally thought. This is my first time to see a hotel that provide hair straightener apart from the normal hair dryer, and it is an excellent brand too!! Rain shower and the shower area were great too. Basic amenities, robe and slippers, except for toothbrush/toothpaste, were provided and the fragrant of bath/shampoo/conditioner series were just perfect. Bed was king size and comfortable. Many shops in the neighborhood and easy access to tram with short walking distance. Would love to return in near future to this hotel. Highly recommended!
au1 night business trip
Exceptional 10.0
Great hotel
Beautiful hotel, rooms very quiet and clean!
au1 night family trip
Very good 8.0
Excellent location, big room. Stayed there 7nights -The only issue is the housekeeping always forgot to do something each day for ex: today forgot to empty the trash, next day did not give milk for coffee, and the day after toilet was not cleaned properly, etc. nothing major, but still Definitely there is room for improvement in housekeeping area.
Maureen, au7 night family trip
Very good 8.0
Good stay except for the bathroom
The floor carpet both in the room & outside in the hallways was so good, depicting the Melbourne streets. The bathroom was very small & 2 of us could not put out our toiletries satisfactorily. The glass shower door did not close properly so water leaked out onto the floor which was then soaked up by the bathmat which meant we could not use the bathmat & had to use a spare towel to step out of the shower. The lounge was in such a position that only 1 person could sit on it to watch TV. The breakfast was excellent. Overall our stay was good as the hotel as in such a central position in the city.
au2 night trip
Exceptional 10.0
Parking is a little tricky, the valet staff were great and friendly. Check in was quick. Room was a great size and clean. Bed was hard and that was the only negative this to say. Breakfast was delicious and there was different choices with continental buffet and a la carte. Location was great. Really happy with our stay
au1 night trip
Exceptional 10.0
Amazing hotel centrally located to best of Melbourne shopping and cafes
Anthony, au3 night trip
Exceptional 10.0
The staff are very friendly - having been there before, we were upgraded this visit, which was a nice surprise!
Catherine, au1 night trip
Exceptional 10.0
Modern boutique hotel at the heart of Melb CBD
A very boutique hotel right in the heart of Melbourne CBD. Brand new rooms with great amenities. Make sure you book a room with a view as those at the back of the hotel offer a depressing panorama of rusty roofs. If coming by car, it is advisable to book a car park with the hotel prior to your arrival. Also bear in mind that valet service require 30 minutes (30!) to bring your car back from the car park.
roberto, au1 night business trip

Pullman Melbourne on Swanston

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