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Raffaello Hotel

4-star hotel with restaurant, near John Hancock Center

  • Free WiFi

Property renovations and closures

  • This property is closed from November 8 2020 to September 30 2021 (dates subject to change).

Image gallery

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  • Living Area
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7.8.Good.
  • We were part of a wedding party and had so many people coming and going and bunking in…

    Aug. 17, 2019

  • Great location - an oldie but a goodie - needs renovation soon though.

    Jun. 9, 2019

See all 805 reviews

Official standards

This property advises that it adheres to SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests

Guests rated location

Walkable
Shopping
Convenient
Safe
Dining options
  • Free WiFi
  • Parking available
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 170 smoke-free guestrooms
  • Near the beach
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Fitness center
  • Self parking

What’s around

  • In Near North Side
  • John Hancock Center - 3 min walk
  • Water Tower Place - 4 min walk
  • Chicago Riverwalk - 21 min walk
  • Grant Park - 21 min walk
  • House of Blues Chicago - 23 min walk
This property is closed from November 8 2020 to September 30 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Basic Room, 1 King Bed
  • Basic Suite
  • Basic Double Room, 2 Double Beds
  • Basic Suite
  • Superior Suite, 1 Bedroom
  • Design Studio
  • Design Double Room
  • Basic Suite, 1 King Bed (ADA)
  • Basic Double Room, 2 Double Beds (ADA)
  • Basic Room, 1 King Bed (ADA)
  • Design Suite, 2 Bedrooms
  • Design Suite, 1 Bedroom
  • Design Double Room, Accessible
  • Design Studio, Accessible
  • Design Suite, 1 Bedroom, Accessible

Location

  • In Near North Side
  • John Hancock Center - 3 min walk
  • Water Tower Place - 4 min walk

What’s around

Landmarks

  • In Near North Side
  • John Hancock Center - 3 min walk
  • Water Tower Place - 4 min walk
  • Chicago Riverwalk - 21 min walk
  • Grant Park - 21 min walk
  • House of Blues Chicago - 23 min walk
  • Chicago Theatre - 23 min walk
  • Navy Pier - 25 min walk
  • Millennium Park - 25 min walk
  • Art Institute of Chicago - 29 min walk
  • Lincoln Park Zoo - 35 min walk

Getting around

  • Chicago O'Hare International Airport (ORD) - 34 min drive
  • Chicago Midway Airport (MDW) - 18 min drive
  • Chicago, IL (PWK-Chicago Executive) - 42 min drive
  • Millennium Station - 23 min walk
  • Chicago Van Buren Street Station - 3 min drive
  • Chicago Museum Campus-11th Street Station - 4 min drive
  • Chicago Station (Red Line) - 10 min walk
  • Clark-Division Station - 15 min walk
  • Grand Station (Red Line) - 16 min walk

At a glance

Hotel size

  • This hotel has 170 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 4:00 PM-4:00 AM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 50 per night; includes in/out privileges)

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge

Things to do

  • Fitness facilities
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Lift
  • ATM/banking
  • Rooftop terrace
  • Garden

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Polish
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Microwave

More

  • In-room safe

Special features

Dining

Pelago - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

DrumBAR - Onsite rooftop bar. Open select days.

Small print

Also known as

  • Raffaello Hotel Chicago
  • Raffaello Hotel Chicago
  • Raffaello Hotel Hotel Chicago
  • Raffaello Hotel
  • Raffaello Chicago
  • Raffaello Hotel
  • Raffaello Hotel Chicago
  • Raffaello Hotel Hotel

Optional extras

Self parking costs USD 50 per night with in/out privileges

Rollaway beds are available for USD 25.0 per day

Policies

Parcel deliveries will be accepted only for guests in house or checking in on the day of receipt with a 10 USD surcharge. Any deliveries received before or after a guest's stay will be returned. The hotel cannot be held responsible for lost or damaged goods.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property is licensed under an applicable law.Property registration number Hotel License

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Raffaello Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from November 8 2020 to September 30 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 50 per night.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - 4:00 AM. Check-out time is 11:00 AM. Contactless check-out is available.
  • Yes, Pelago offers Italian cuisine. Nearby restaurants include Palm Court (4-min walk), Mity Nice Grill (4-min walk), and Doc B’s Restaurant + Bar (4-min walk).
  • Have fun with nearby activities like cycling, hiking, and sailing. Enjoy amenities like a fitness center and a garden.
7.8.Good.
  • 8.0.Very good

    Great location friendly staff would stay there again!

    Louisa, 3 night family trip, Nov. 12, 2018

    Verified Hotels.com guest review

  • 8.0.Very good

    Great position

    Hotel well located, staff helpful and allowed late checkout

    Doug, 3 night trip, May 27, 2018

    Verified Expedia guest review

  • 4.0.Fair

    The location of the hotel is great as its close to Times Square, great restaurants and Broadway shows. The room was clean and well fitted out. The staff were terrible - no one had a smile on their face. In the lobby it was just bad. I saw a spanish woman who spoke little english treated very poorly by the front desk - he was rude. There were 3 - 4 men attending the door and they were more concerned about their conversations than opening the door, looking after baggage or assisting with taxis ie their job. We had guests open our room door at 11.30pm as they had been given the wrong room key. I got a phone call at 12.30am from the front desk verifying my name with little apology. When I spoke to the front desk the next day it was a computer error! No sincere apology. Don't go there for service!!!

    5 night trip, Apr. 16, 2018

    Verified Expedia guest review

  • 4.0.Fair

    The room I was in was very cold. The Heat was blowing AC, and they said they’d have the engineer change the filter while we were gone. Came back to the same cold room. They did offer various rooms, which we eventually accepted, but it was still a hassle to have to move from one room to another.

    J, 2 night family trip, Oct. 26, 2020

    Verified Expedia guest review

  • 8.0.Very good

    We were overall pretty much satisfied with our stay at the hotel. The only thing I would suggest is maybe having a few dishes(plates, cutlery, bowls, ect) in the Room since we had a microwave & a Mini fridge. Luckily I had thought ahead & packed a few of those items; but it definitely would have been helpful/convenient to have those in the room.

    BossLady, 2 night romance trip, Oct. 23, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Great boutique hotel

    I liked everything about the property, bedding, size is f room,location and condition

    Elaine, 2 night trip, Oct. 23, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Miss Ruby was so kind and helpful. She helped us figure out parking and good spots in Chicago

    Moonchild22, 1 night family trip, Oct. 23, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    A nice and roomy clean hotel room. Convenient location and easy off site parking.

    Kelly, 1 night family trip, Oct. 23, 2020

    Verified Expedia guest review

  • 6.0.Good

    The hotel didn’t stock the toiletries and upon asking I got some items but they forgot to bring the rest. The coffee machine didn’t work. The AC heat unit would only blow cold air so I just had to turn it off. The WiFi barely worked to keep the Roku apps connected either.

    Amy, 4 night business trip, Oct. 22, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    the girl at the front desk didn't know what she was doing, so she charged me twice and I was made, the whole check in experience was TERRIBLE!

    Jorge A, 1 night trip with friends, Oct. 21, 2020

    Verified Hotels.com guest review

See all 805 reviews