Easy Check -out Instructions:
We love what we do, and we have a great team that works really hard to sanitize and maintain our properties between guests.
Here are 7 simple things you can do to help us welcome our next visitors:
1. Put all dirty dishes in the dishwasher and run using the provided dishwasher pod. (If your property does not have a dishwasher, please wash all dishes and put them away after use.)
2. Place all trash in trashcans and take any trash bags to garbage cans on the side of the house. Trash is taken to the street. Please see house manual for which day applies to this property.
3. Dispose all opened food items (including those in the refrigerator) and collect all bottles and/or food items around the house. You are welcome to leave unopened items for future guests. Share the love!
4. If you moved any furnishings during your stay, please return them to their original location to prevent being charged.
5. Collect all used linens and place them in one pile next to the washer.
6. Make sure all doors and windows are locked on your way out and be sure to return any keys (if applicable)
7. Be sure to sign our guest book before you leave. (We love reading your messages!) Also, please tag us on Facebook & Instagram when posting pictures of your fun times in Greenville! ( @StayGVL). We love to see your kids and pets having a great time here too!
Have a great stay!
Conoly and Matt Sullivan
A Pet Security/Damage Deposit is required on all properties to insure compliance with the Terms of Occupancy and will be paid with your final reservation payment.The Security/Damage deposit is held until in a trust account until a determination of the condition and content of the rental property has been verified. Amounts will be released within 30 days of check -out after verification that no damage was incurred, or that additional cleaning has not been necessary. Extra cleaning fees will be deducted from Security Deposit if necessary.
What can we tell you about this chic property that the pictures don’t show?
How about this? This single level, 1,150 square foot home is located just a short stroll from the heart of the Art District (aka “the Village of West Greenville”). This up and coming area features cool restaurants, Village Grind Coffee, and assorted art galleries. The Village is also getting its own music venue, and Unity Park (a $100 Million project) is coming soon! And if you’re more interested in what’s downtown instead? Hey, you’re only a mile away!
As far as the house itself…check it out. With two full bathrooms, European antiques, Persian rugs, and high -end mattresses, this is the perfect landing spot for a memorable weekend in Greenville! Throw in a wonderful side deck/patio for outside enjoyment—complete with handmade Adirondack chairs—and you might not want to leave!
You’ll find ample parking for up to three cars. (Meet up with a friend or another couple!) You’ll have access to every part of this house except the crawl space underneath. (Who’d want to go there anyway?) This property has an automatic lock with a code that you’ll receive a day prior to check in.
We provide cookware, linens, towels, some toiletries, and an initial set of consumables (toilet paper and paper towels) for guest use. If you require more supplies during your stay, the McBee Station Publix is close by.
We know what you’re thinking…
Is this a safe area?
Historic West Greenville is the hottest real estate in Greenville! A century ago, this quiet community was home to local textile mills…and lots of millworkers. When the mills closed, the neighborhood began to crumble. In recent years developers have rediscovered West Greenville’s unique charm and optimal location. The result is major renewal—like the $30 million Brandon Mill development, now the site of upscale lofts, shops, and galleries.
In short, the West Greenville area is undergoing a major makeover! However, not every house or street in this area looks like a Pinterest post—not yet anyway. If it eases your mind, consider that we have hosted many guests at this home over the years and never had any issues with safety. Many great families live nearby. We live in this neighborhood, and we love it!
Still, we want to make sure you have all the facts so you can make an informed decision before you book. Our policy is that we do NOT provide refunds if guests arrive and do not like this location.
• Pros: Convenient to almost everything in Greenville. Much more space and way more comfort than the standard hotel room. Huge fenced -in yard. Covered deck and side porch for outdoor relaxation.
• Cons: Again, some homes and streets in West Greenville have not yet experienced renewal. If being in an area that’s undergoing neighborhood renewal makes you uncomfortable, this is not the vacation rental for you. See one of our other properties. Please be aware before you book. Again, refunds are not given.
Lets focus on a few more common questions that guests usually ask:
What are your cleaning practices (and fees) in the time of COVID -19?
Some guests have asked why our cleaning fees seem a bit higher than certain other rental companies? It’s a fair question, and here’s our honest answer: When it comes to guest safety, we will never cut corners. Some hotel cleaning staffs spend 20 minutes (at most) tidying up a room. Other rental companies charge less—and do a whole lot less cleaning! Not us. We will always go the extra mile to keep you safe—especially in this era of COVID -19. In some cases, it takes our staff eight hours to properly clean and disinfect a 1 -bedroom house, and to commercially clean all towels and linens.
Bottom line? We only charge for the cleaning that is necessary to insure your safety and comfort.
When we clean a property, our staff members wear gloves and masks. We follow professional hospitality standards by (a) using industrial strength cleaners and (b) commercially washing linens in water temperatures of 160+ degrees to kill any virus/bacteria. We sanitize all surfaces with Lysol disinfectants and bleach -based cleaning liquids. We are not offering natural cleaning options at this time. Again, it’s because of these additional cleaning precautions that we have been forced to raise our cleaning and linen charges.
To minimize any exposure, for same day bookings/arrivals, we do not perform pre -inspection as per our normal guidelines, unless a guest requests it.
For all other bookings, properties are inspected 24 hours before arrival. Please note that due to COVID cleaning requirements, if you are checking in on the same day that another guests is checking out, we are only able to allow early check -ins if we are able to coordinate well in advance. An early check -in fee for such situations will be quoted ahead of time due to the extra cleaning requirements.
Do you host families with young children?
All the time! We especially love making traveling with little ones easier for you. If it will reduce your vacation stress, we can, upon request, provide a Pack -and -Play and bedding at no charge. For a small fee, we can also provide a high chair and age -appropriate toys and games for your child. Want to leave all your bulky “baby paraphernalia” at home? Just let us know your child’s age/gender so we can get you set up. Request those items when reserving the property, and we’ll be sure to have them on site when you arrive!
What about pets?
Only dogs are allowed at this property at this time. Be advised there is a pet fee of $35/dog per night. Also a refundable $450 pet damage deposit is required at the time of booking (this deposit will be returned after checking out of house). For stays longer than 30 days, we charge a lower daily pet fee (Please inquire for current rates for this property). For long term stays we do require a higher security deposit. Don’t worry, the deposit is totally refundable as long as you follow our pet rules!
What are the pet rules?
We highly encourage owners to use a kennel to prevent any furniture or home damage when the pets are left unattended. We kindly ask that owners do not allow their pets on the furniture (couches, chairs, or beds) or we will have to charge to professional steam clean each item item. As long as the rules are followed and no damage occurs, the pet deposit will be returned within 48 hours of checkout!
What if I am a business traveler who comes to Greenville often?
We love repeat travelers and we offer seasonal discounts to repeat travelers only. Make sure we have your email and you will get notifications throughout the year tailored to YOU!
Do you allow long -term or frequent stays?
Long -term stays are welcome! Please send a message and let’s talk schedules and dates. We reward repeat travelers by offering an automatic 10% off after one stay. Also ask us about our business specials where we give 1 free night for every 10 week nights spent with us for 50 days paid for in advance. (Not applicable for weekend stays or discounted long term monthly stays). Please note reservation fees are applied with every stay.
What about early check -ins and late checkouts?
We understand you wanting to maximize your time in Greenville, so we offer an early check -in option and late checkout option (for those who reserve far enough in advance). NOTE: There is a small fee for this service (since we have to bring in extra staff to make this possible for you).
Normal check -in is 4:00 PM. Early check -in is 1 PM. Normal check -out is 10:00 AM. Late checkout time is noon.
All additional requests must be made ahead of time. If you put in your request ahead of time, we will make it happen for you!
What are our StayGVL’s office hours?
As a professional property management company, our office hours are Monday through Friday from 9:00 AM to 5:00 PM. We are easily reached through email or text as well. In the case of guest emergencies, we’re available to you 24/7.
What do I need to do after booking?
All guests are required to sign (electronically) a Vacation Rental Agreement with our company after booking. That signed agreement is required whether you book directly with us or through an online travel agency like Airbnb, VRBO, etc.
As a guest, you have the flexibility of a coded from lock to check in when it's convenient for you—even after the check -in times. Or, if you desire, we can come by to meet and greet you. But we want to respect your privacy and also adhere to COVID -19 protocols.
In short, we will not come to the property during your stay unless you want us to, or it is necessary for us to address an issue
All it takes for you to enjoy all this goodness is for you to enter your travel dates and click the green “Instant Quote” button to the right. You’ll be on your way!
Why do I have to sign a vacation rental agreement? I’ve never had to sign that before
This is a new insurance policy requirement since we are a professional property management company who manages vacation rentals. The purpose of the Vacation Rental Agreement is to create a legal contract in order to protect guests and owners. Since many Vacation Rental standards vary from host to host, this document helps us to clarify our expectations. All our confirmed guests are required to sign (electronically) this document in order to receive the check in instructions. That signed agreement is required whether you book directly with us or through an online travel agency like Airbnb, VRBO, etc. The good news is that it doesn’t cost you anything and it takes less than 10 seconds to sign. Easy peasy!
This property advises that enhanced cleaning measures are currently in place.
The property is professionally cleaned, and commonly-touched surfaces are cleaned with disinfectant between stays.
Contactless check-in is available.
Long-term renters welcome.