The Oberoi Grand, Kolkata

We found that our allocated room was comfortable. We had booked luxury rooms for our family group of 4 rooms. The outlook was nothing much from these rooms although my son who arrived a day later due to a missed flight had a room overlooking the quadrant/pool. Sadly our room smelled extremely musty and it took sometime over our stay to achieve a reasonable solution to this although the musty smell remained. This was a little disappointing for me as this was a long planned 3 night stay as a family group on our way to a wedding in India. However on the flip side the housekeeping standards were very high and the evening turn down service lovely. We all agreed that it is a beautiful heritage hotel and our family group of 4 rooms loved the facilities including the lovely pool, great food & beverage service and the amazing restaurant food, particularly breakfasts which were very special . Staff were very helpful at all times and after check out I had a thoughtful response from the GM re my view of the musty issue. If I had known of the musty smells I would have upgraded at booking to any rooms without wall to wall carpets. We liked the central location of the Oberoi Grand as it was so close to many sites of interest and the busy market is right outside where some fun shopping can be done. We were made to feel like valued guests at the Oberoi and that it is a special place to stay.

The Oberoi Grand is a truly fine hotel. It has a classic beauty and has been well-maintained and updated as needed. The staff are extraordinarily attentive and helpful. We will definitely stay there again. The free breakfast is sumptuous and varied. Also, we ate one night at Baan Thai, the restaurant in the hotel, and it was outstanding.

The hotel is great but its surrounded by street hawkers which makes entry to hotel quite impossible. Its is unbearable to enter while walking.

The stay was fantastic. Was there for a night to celebrate my sons birthday and he was filled with joy all through out the stay.

I have found the Oberoi Grand Kolkata to be the most exceptional five star hotel in Kolkata, most particularly from the Service perspective. Each member of the staff, from the moment of arrival, through check in, throughout my stay and until checkout showed the highest standards of professionalism, along with caring and concern, without being obtrusive. Arjun from room service was simply delightful, always demonstrating the highest level of professionalism and standard in the service industry but also went above and beyond with ideas for special places for sightseeing. And Mostaque did extra fine work taking care of my room for 4 days with extra care and a special surprise when I returned on my birthday! See photo. So delightful with flowers from the hotel! I have been fortunate to be in Kolkata for 13 nights and have chosen to try a few different 5 star hotels, and without a doubt, the Staff of the Oberoi Grand make it the most welcoming and warm luxury experience by far I found. And the pool is the best too😎