The Oberoi Grand, Kolkata, Kolkata, India

This is a superb and indeed grand period hotel offereing excellent respite from the hustle and bustle of downtown Kolkata. Wonderfully attentive staff.

We found that our allocated room was comfortable. We had booked luxury rooms for our family group of 4 rooms. The outlook was nothing much from these rooms although my son who arrived a day later due to a missed flight had a room overlooking the quadrant/pool. Sadly our room smelled extremely musty and it took sometime over our stay to achieve a reasonable solution to this although the musty smell remained. This was a little disappointing for me as this was a long planned 3 night stay as a family group on our way to a wedding in India. However on the flip side the housekeeping standards were very high and the evening turn down service lovely. We all agreed that it is a beautiful heritage hotel and our family group of 4 rooms loved the facilities including the lovely pool, great food & beverage service and the amazing restaurant food, particularly breakfasts which were very special . Staff were very helpful at all times and after check out I had a thoughtful response from the GM re my view of the musty issue. If I had known of the musty smells I would have upgraded at booking to any rooms without wall to wall carpets. We liked the central location of the Oberoi Grand as it was so close to many sites of interest and the busy market is right outside where some fun shopping can be done. We were made to feel like valued guests at the Oberoi and that it is a special place to stay.

I had a 6 day long stay in the Grand Oberoi at Kolkata two weeks ago and I got the taste of first class Indian hospitality from an amazing staff in an amazing hotel. From the front desk to the housekeeping, the eye to detail, the courteousness and the sincerity really touched me and made my first visit to the city memorable. Over the same trip I stayed in other first class hotels in India by other Asian chains, but Oberoi remained my favorite. The way the insides of the hotel sound proofs the vibrant madness just outside the threshold of the hotel is astounding! The pool area is a little oasis of peace. I had guests come over for Christmas dinner at the poolside- I was very impressed by the helpfulness of the staff in choosing and pairing the food with beverages for all my guests. The pastries served were delightfully delicious. I had some of the best Christmas cakes during my stay there. I intend to come stay with you every time I visit the city. Thank you for making my stay so special and thanks for being really The Grand

- Hotel pick up from airport was a mess and took 45 minutes wait outside airport to sort out. - Visit to hotel bar on two occasions with guests was a disaster as staff ineffective / inattentive / not interested / not trained properly.

Great stay but need renovation. At least change the reception area white couches which is ancient and area rugs can be cleaned easily .