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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

Charleston Santa Teresa Cartagena

5-star5 stars
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001, Colombia

Luxury hotel with 3 restaurants, near Clock Tower
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great location and very friendly and helpful staff.Mar. 21, 2020
  • Wonderful stay in Cartagena , clean , nice location , nice staff , love it!Mar. 19, 2020

Charleston Santa Teresa Cartagena

  • Grand Suite
  • Classic Room
  • Superior Double Room, 2 Queen Beds
  • Premium Room, Balcony
  • Premier Deluxe
  • Junior Suite
  • Colonial Suite
  • Master Suite

What’s around Charleston Santa Teresa Cartagena

Landmarks

  • In Cartagena Walled City
  • Clock Tower - 9 min walk
  • Cartagena de Indias Convention Center - 11 min walk
  • Bocagrande Beach - 14 min walk
  • San Felipe de Barajas Castle - 24 min walk
  • Marbella Beach - 36 min walk
  • Caribbean Naval Museum - 1 min walk
  • Plaza de San Pedro Claver - 2 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 87 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Parents must have child's birth certificate and photo ID *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No onsite parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Free bicycles on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 2626
  • Conference space size (meters) - 244
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Designated smoking areas
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • 55-inch TV
  • Cable TV channels
  • IPad
  • MP3 docking station
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Spa Santa Teresa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Dining

Cafe Colonial - Onsite café.

La Terraza - This poolside restaurant specializes in Caribbean cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Harry Sasson Restaurant - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Plaza Santa Teresa - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Recreation

On Site

  • Free bicycles on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Windsurfing nearby

Charleston Santa Teresa Cartagena’s small print

Also known as

  • Charleston Santa Teresa Cartagena Hotel
  • Charleston Santa Teresa Cartagena Hotel
  • Charleston Santa Teresa Cartagena Cartagena
  • Charleston Santa Teresa Cartagena Hotel Cartagena
  • Charleston Santa Teresa Hotel
  • Charleston Santa Teresa Cartagena
  • Charleston Santa Teresa
  • Hotel Santa Teresa Cartagena
  • Santa Teresa Cartagena
  • Charleston Hotel Cartagena
  • Charleston Santa Teresa Hotel
  • Charleston Santa Teresa

Policies

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7 AM to 7 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Facility access costs USD 12 per accommodation, per night. Facilities include fitness facilities, a spa, a spa tub, and a swimming pool.

    Rollaway beds are available for USD 100.0 per night

    Buffet breakfast is offered for an extra charge of USD 23 for adults and USD 23 for children (approximately)

    Cribs/Infant beds are available for USD 117.0 per night

    Airport shuttle service is offered for an extra charge of USD 20 per person (one-way)

    Airport shuttle service for children up to age 10 costs USD 10 (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Charleston Santa Teresa Cartagena

    • Does Charleston Santa Teresa Cartagena offer free cancellation for a full refund?
      Yes, Charleston Santa Teresa Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Charleston Santa Teresa Cartagena currently open?
      This property is closed from March 18 2020 to November 15 2020 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Charleston Santa Teresa Cartagena?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Charleston Santa Teresa Cartagena?
      Sorry, there's no onsite parking at Charleston Santa Teresa Cartagena.
    • Is there a pool at Charleston Santa Teresa Cartagena?
      Yes, there's an outdoor pool. Guests have pool access from 7 AM to 7 PM.
    • Are pets allowed at Charleston Santa Teresa Cartagena?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Charleston Santa Teresa Cartagena?
      You can check in from 3 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Charleston Santa Teresa Cartagena?
      Yes, there are 3 onsite restaurants.
    • Is airport shuttle service offered by Charleston Santa Teresa Cartagena?
      Yes, an airport shuttle is available. The charge is USD 20 per person one-way.

    Recent reviews

    Superb 9.2 From 235 reviews

    Exceptional 10.0
    Beautiful hotel great location
    Awesome ! Great hotel friendly staff Spa is super nice
    Margarita, us4 night family trip
    Exceptional 10.0
    Excellent!!! a
    Fantastic property!! We loved the rooftop pool-it had a beautiful view. Food was incredible, room was clean and very modern. Overall we loved our experience here.
    moisey, us3 night trip
    Exceptional 10.0
    You'll never want to leave.
    Unbelievable experience!
    us2 night trip with friends
    Exceptional 10.0
    It was a great hotel and in a great location
    Mary, us2 night trip with friends
    Exceptional 10.0
    Lovely Hotel
    Excellent location. Very attentive staff. Bathroom toilet was not working properly. Clean rooms and well appointed.
    Edward, us2 night business trip
    Exceptional 10.0
    Great location and Staff!
    Enet, us3 night trip with friends
    Exceptional 10.0
    Great Hotel in a Great Location
    Located in at the end of the liveliest street in the Old Town yet quiet. Easy beach access. Top quality service. Very comfortable rooms and beds with high quality sheets and linens. Good, strong air conditioning. Restaurants are quite good. Rooftop terrace is a good place for a nice lunch or sunset drinks. Pool looked inviting. We would definitely stay here if we were to come back to Cartagena.
    Kevin, us2 night trip with friends
    Exceptional 10.0
    Amazing Hotel
    One of the best hotels I have ever stayed at. Great prices, great service, great amenities. I would suggest this hotel to anyone who is going to Cartagena.
    Benjamin, us4 night trip with friends
    Exceptional 10.0
    Perfect Hotel
    Beautiful hotel with perfect location. If it’s your first time in CTG stay here. If you’ve stayed in the smaller hotels stay here. Comfort food service rooftop pool all A+.
    Christina, us3 night romance trip
    Exceptional 10.0
    What is not to love!
    Loved the property and its location. I wish it had a better gym for sure! Concierge had great recommendations! And made everything easy.
    Paul, us3 night family trip

    Charleston Santa Teresa Cartagena

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