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Platinum Mountain Hotel & SPA

Photo gallery for Platinum Mountain Hotel & SPA

Front of property
Superior Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Superior Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Superior Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Superior Room | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Overview of Platinum Mountain Hotel & SPA

Platinum Mountain Hotel & SPA

5.0 star property
Szklarska Poreba ski hotel with spa and ski shuttle

9.8/10 Exceptional

22 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
ul. Kilinskiego 15 B, Szklarska Poreba, 58-580

Room options

About this area

Getting around

  • Szklarska Poreba Gorna Station - 23 min walk
  • Jelenia Gora Station - 40 min drive
  • Hejnice Station - 43 min drive
  • Ski shuttle (surcharge)

Restaurants

  • Pizza King - 5 min walk
  • Pizzeria Habanero - 7 min walk
  • Retro - 7 min walk
  • Chata Ducha Gór - 7 min walk
  • Niebo w Gębie - 7 min walk

About this property

Platinum Mountain Hotel & SPA

Platinum Mountain Hotel & SPA features a ski shuttle and puts you near winter activities such as downhill skiing and snowboarding. Guests can be pampered with hot stone massages at the spa and grab a bite to eat at the coffee shop/cafe. Other highlights at this luxurious hotel include an indoor pool, a free kid's club and a poolside bar. Ski passes, storage and rentals are also available.

Languages

English, German, Polish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 147 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 11:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered on-site self-parking (PLN 40 per day)
  • Electric vehicle charging point on site

Off-site

  • Ski shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Babysitting (surcharge)
  • Children's games
  • Toys
  • Baby bath

What to do

  • Hiking/biking trails
  • Access to nearby indoor pool

Working away

  • Business centre
  • 7 meeting rooms
  • Conference centre (3767 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Bike hire
  • Pool loungers
  • Ski equipment hire
  • Ski storage

Facilities

  • Built in 2019
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • 24-hour fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/games room
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (select rooms)
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • German
  • Polish

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski storage
  • Ski hire
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Dr Irena Eris Beauty Partner has 13 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages and Thai massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: PLN 2.50 per person, per night. This tax does not apply to children under 2 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of PLN 65 for adults and PLN 50 for children (approximately)
  • Ski shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of PLN 299 (subject to availability)
  • Late checkout can be arranged for an extra charge of PLN 299 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cots/infant beds are available for PLN 35.0 per day

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 50 per pet, per night

Parking

  • Uncovered self-parking costs PLN 40 per day

Pool, spa, & gym (if applicable)

  • The outdoor pool opens for the season in June
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Platinum Mountain & Spa
Platinum Mountain Resort SPA
Platinum Mountain Hotel & SPA Hotel
Platinum Mountain Hotel & SPA Szklarska Poreba
Platinum Mountain Hotel & SPA Hotel Szklarska Poreba

Frequently asked questions

Does Platinum Mountain Hotel & SPA offer free cancellation for a full refund?
Yes, Platinum Mountain Hotel & SPA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Platinum Mountain Hotel & SPA?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Platinum Mountain Hotel & SPA?
Yes, there's an indoor pool, a seasonal outdoor pool and a children's pool.
Are pets allowed at Platinum Mountain Hotel & SPA?
Yes, cats and dogs are welcome. There's a charge of PLN 50 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Platinum Mountain Hotel & SPA?
Yes. Self-parking costs PLN 40 per day. Electric car charging is available.
What are the check-in and check-out times at Platinum Mountain Hotel & SPA?
You can check in from 4:00 PM - 11:00 AM. There's a charge of PLN 299 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of PLN 299 (subject to availability).
What is there to do at Platinum Mountain Hotel & SPA and nearby?
During the winter, enjoy on-site recreation such as skiing and return when the snow melts for mountain biking and hiking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Platinum Mountain Hotel & SPA also has a seasonal outdoor pool, a 24-hour fitness centre and a sauna, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Platinum Mountain Hotel & SPA?
Yes, there's an on-site restaurant. Nearby restaurants include Pizza King (5-min walk), Pizzeria Habanero (7-min walk) and Retro (7-min walk).
Does Platinum Mountain Hotel & SPA have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Platinum Mountain Hotel & SPA like?
Platinum Mountain Hotel & SPA is a short 11-minute walk from Szklarska Poreba Ski Resort and 5 minutes' walk from Mineralogical Museum.

Overall score and ratings

9.8

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.3/10

Amenities

10.0/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

Barbora, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

abraham, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Love the hotel top standard food amazing wish you could have bigger space downstairs bar space away from running kids
Teresa, 2-night romance trip
Verified Expedia guest review

8/10 Very good

😁😁😁
1-night family trip
Verified Expedia guest review

8/10 Very good

The property was very nice, close to town and to the ski lifts. Its was new with all the amenities that you would expect from a 5 star hotel. There were some teething problems like cleaning not being done in time as they were so busy, but I feel that they will sort them out as they become more established.
5-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice and modern, but they opened around a month ago, so still many things to improve.
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great stay
Brand new resort with great spa. Close to town centre and mountains trail. Good breakfast and great service both in restaurant and lobby bar. The only thing we didnt like it was single use plastic (straws and plastic cups in pool/sauna area) although it didnt affect our stay but resorts should take care of enviroment.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

10/10 Exceptional

Najlepszy hotel w Szklarskiej Porębie
Najlepszy hotel dla rodzin z dziećmi. Mnóstwo atrakcji w hotelu, można nie wychodzić z hotelu. Jednak jak ktoś chciał pozwiedzać hotel przygotował wyjścia w góry z przewodnikiem, nordic walking z instruktorem, joga, zumba itp. Dla dzieci animatorzy przygotowali dużo atrakcji. Bardzo dobry basen wew. jak i zew. A wieczorem codziennie koncert. Dobre śniadania oraz Dania w restauracji. Gorąco polecam, my na pewno pojawimy się w hotelu jeszcze niejeden raz.
Marek, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kai, 2-night trip
Verified Ebookers guest review