Bayerischer Hof Dresden

Attention travelers from the USA! This hotel will not accept your reservation unless you produce a paper voucher! I booked through Orbitz from the US, and upon check-in was told by the hotel's front desk manager I need to hand in a voucher. I explained there are no vouchers when booking with Orbitz, but this explanation was not accepted. After negotiating back and forth for 30 minutes and showing my booking confirmation and payment details the front desk manager agreed to "make an exception" and allow me into the room (which I had fully paid for). I immediately called Orbitz and they confirmed: there are no vouchers when you book with Orbitz. Thinking all was sorted, I stayed the night, but the next morning the hassle continued: now a new front desk manager told me I would not be allowed to check out unless I hand over the non-existing voucher! Another 20 minute confrontational argument ensued, followed by being lectured that “it's your responsibility to get a voucher from Orbitz”. I was also admonished that “you should be grateful for having been allowed into our hotel at all”. Simply unacceptable! I even offered to connect the front desk lady to the Orbitz help line, but she declined. What a nightmare! How can there be such a fundamental misunderstanding between a hotel and Orbitz? Why is this misunderstanding taken out on the backs of the hotel guests instead of going through the corporate back channels? Complaints have been filed.

We picked this hotel for its quality and comfort, proximity to Old Town centre (about 15 min walk) and availability of a secure parking spot. Arrived around 6PM and left 10AM, so did not get too much time to relax in the hotel. Our (double) room was a very good size. Breakfast was excellent- plenty of choice, and good service by the staff. The afternoon of our departure I received an email informing us we had left some medication behind (insulin)- having already left Germany, hotel was happy to post to us and this was done free of charge. We would love to spend more time seeing Dresden, and plan to do so next year. We hope to stay at the Hof again!

Hotels is pretty nice, however, there is no A/C in the room and most rooms face a very busy road and a train station, so even if you open windows for at least some air, the noise is impossible to handle! You either get no sleep because you have to listen to trains and cars or because it's too hot in the room Also, breakfast ends at 10am, so if you like to sleep in, that's not an option.

We arrived late to the hotel, the staff were very helpful and welcoming. The room was really spacious and comfortable. The breakfast buffet offered a good selection and helped set us up for the day. The hotel is very near the railway station and trams, it is also just a short walk to the main sites in the old town. We had only booked a stay in Dresden to break our journey but it was well worth the visit and the hotel was very nice.

Convenient to train station for our arrival from Berlin and departure to the airport. Walking distance to the Alt Stadt. Enjoyed a klezmer musical review at an intimate theater not far from the hotel. Enjoyed seeing the Frauenkirche completely reconstructed since our first visit to Dresden in 2000 when it was all a bunch of pieces. Enjoyed walking throughout the Alt Stadt. Made a visit to Festung Konigstein and to Meissen. Enjoyed eating the lunch specials at Freiburger Schanhaus on Neumarkt. Did not eat breakfast at hotel.