Mercure Bordeaux Château Chartrons

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Overview of Mercure Bordeaux Château Chartrons

Mercure Bordeaux Château Chartrons

4.0 star property
4-star hotel with restaurant, near Rue Sainte-Catherine

7.8/10 Good

409 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
81 Cours Saint-Louis, Bordeaux, Gironde, 33300
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Laundry service
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Chartrons
  • Rue Sainte-Catherine - 23 min walk
  • Grand Theater Opera National of Bordeaux - 24 min walk
  • The City of Wine - 26 min walk
  • Place de la Bourse - 26 min walk
  • Pey Berland Tower - 32 min walk
  • Palais de Justice - 34 min walk
  • Jardin Public - 4 min drive
  • Les Quais - 2 min drive
  • Girondins Monument - 6 min drive
  • Place des Quinconces - 2 min drive

Getting around

  • Merignac Airport (BOD) - 24 min drive
  • Bordeaux-Benauge Station - 7 min drive
  • Bruges Station - 8 min drive
  • Cauderan-Merignac Station - 8 min drive
  • Cours du Medoc Tram Station - 9 min walk
  • Camille Godard Tram Station - 9 min walk
  • Grand Parc Tram Station - 9 min walk

About this property

Mercure Bordeaux Château Chartrons

Mercure Bordeaux Château Chartrons puts you 1.2 mi (2 km) from Rue Sainte-Catherine and 1.2 mi (2 km) from Grand Theater Opera National of Bordeaux. Guests can visit the fitness center for a workout or grab a bite to eat at Chais Saint Louis, which serves French cuisine and is open for breakfast and dinner. This upscale hotel also features a bar/lounge, a terrace, and a garden. Fellow travelers say great things about the comfortable beds and nice bathrooms. The property is just a short walk to public transportation: Cours du Medoc Tram Station is 9 minutes and Camille Godard Tram Station is 9 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 215 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - noon
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only)*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 12.00 per night)
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • Piano
  • Fitness center

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Chais Saint Louis - This brasserie specializes in French cuisine and serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of EUR 17 per person (approximately)

Renovations and closures

The following facilities or services will be unavailable from June 28 2022 to August 21 2022 (dates subject to change):
  • Dining venue(s)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 8.00 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 12.00 per night
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

This property accepts credit cards and cash.

Also known as

Accor Bordeaux Chartrons
Mercure Bordeaux Chartrons
Mercure Bordeaux Château Chartrons
Mercure Bordeaux Chateau Chartrons Hotel Bordeaux
Mercure Bordeaux Château Chartrons Hotel
Mercure Château Hotel Bordeaux Chartrons
Mercure Château Hotel
Mercure Château
Mercure Bordeaux Château Chartrons Hotel
Mercure Bordeaux Château Chartrons Bordeaux
Mercure Bordeaux Château Chartrons Hotel Bordeaux

Frequently asked questions

Overall score and ratings

7.8

Good

8.5/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Nice city centre hotel with parking.
Great position to explore Bordeaux and the wine area. Decent size room with very comfy bed. Good Wi-Fi. Extensive range of food at breakfast. Bottle of complimentary water in fridge had previously been open and drunk from but returned to fridge. Left bottle on side as obviously opened but returned to fridge by room attendant - disappointing. Check in staff excellent check out staff spoke rapid French and no clue as to what was going on. Bar ok but red wine served not great for such a prestigious wine region. Would recommend - very quiet rooms.
Neil, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Elliot, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Very well
Really well.
Hakima, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stéphanie, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

6/10 Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

4/10 Fair

We stayed at this hotel for two nights and were generally disappointed with our stay. The picture made it seem like a high quality l hotel, however upon closer inspection it was not up to our standards and was way overpriced. The bathroom was recently remodelled and incredibly spacious, however the design was awkward. The shower was so small that we couldn’t fit two people in it and I suspect anyone that is overweight would also struggle. The toilet was also at an odd height. I’m 5”6’ and my feet dangled, which was odd. Additionally, our A/C didn’t seem to work in our room meaning we had to open the windows to try and get some form of breeze. Unfortunately it also meant we woke up with a bunch of mosquito bites. On our last night We decided to stop by the bar on our last day to enjoy one last glass of wine before heading out. Sadly they only had enough for one glass so we ended up sharing. On the other hand, we found the staff was incredibly nice and perfectly fluent in English. The bed was also quite comfy and everything was very clean. The hotel is about a 25 minutes walk from the city centre and close enough to the boardwalk that you can enjoy the sights on your way back. They also had a room to store luggage after check out which was a huge relief for us. Overall the place has some real potential but needs a bit more love before it can be considered a four star.
Anonymous, 1-night romance trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review