Hotel Savoy Moscow

Excellent location if you want most of the sites in the walking distance. Beautiful decor. Stunning I should say. The room was not huge, but with high ceilings and classic castle like decorations it looked and felt great.! Well stocked, clean and well maintained. SOME ISSUES: few times the housekeeper was knocking at our door at 8:30 am to get our room cleaned. I feel it’s way too early. She woke us up and I did not like that. THE BIGGER ISSUE: please BE WARNED! We asked if the hotel could get us some tickets for the circus that we really wanted to attend, but unfortunately they don’t accept US cards on the internet and the only other way was to buy from ticket booth in person that wasn’t possible for us. The hotel emailed us that they would be delighted to do that for us and they said that prices range from 1000 to 5000 rubles . I said I don’t mind paying 5000 rubles for the tickets as long as I get the best seats. Hotel promised to buy tickets and said it would be waiting for us at reception and then we just pay the hotel. Upon arrival I was given 2 tickets in the row 8. Was told I need to pay 5000 rubles for each in cash. I was kind of puzzled as to why I’m sitting somewhere in the middle and have to pay VIP price? I went on Circus website and the price for my tickets was 2000 rubles each. NOT 5000!!!!! I was really to pay some service fee for the tickets, but extra 3000 rubles for each ticket on the top of its cost of 2000 rubles seemed excessive. Shame for 5 star hotel

The third morning of my stay(19 March 2019), I went to reception to ask for how to get to red square. There were two staff there. They told me to turn right and turn right. When I was wanting to know more details, and asked them to show me the way on map. One of them was very impatient and said :"Turn right, and turn right..." Then she started to talk to the other staff in Russian with a not friendly way. I was very angry, and left the hotel. I went out to ask the people on the street. They helped me to find the way to Red Square and Kremlin area. Apart from these impolite staff, the others were nice. Also, the fourth morning of my stay(20 March 2019. Someone was knocking my door in the very early morning(around 5:40am). Even though I complained to reception, I didn't get any feedbacks. As a 5 star hotel, I think the hotel should have coffee or tea maker. Luckily they give me a tea maker when I was asking for it. But when the staff brought the tea maker to my room, I wasn't there, then she just walked into my room without permission. I have stayed at 5 star hotel in many countries, even in St.petersburg. I didn't have these kinds of e,experience. Somehow, the hotel is very close to Kremlin, Bolshoi Theater and Red Square. The money exchange is just in the corner. And the door men of the hotel were very helpful.

We were visiting Moscow with our freinds and decided to stay in Savoy Hotel due to very central location. We loved everything we experienced in Moscow but the hotel. Just start from the the check in. We arrived early in the morning from St. Petersburg and ask for early check in if possible . Our freinds received the room without any problems we were asked for 50% extra on top of our daily stay to get the room. The hotel in desperate need of renovation. We were staying in premiere room the bed was too soft and uncomfortable. The quality of linen horrible, like in 2 star hotel. But the pinnacle of all is bathroom. You can’t have a shower because the shower head is so old is simply does not work. In fact nothing is working properly power points, hair drier , screen on the bath, the mirror, towers are very thing and old. We travel the world a lot and stayed in the 5 and 4 star hotels in different countries but never experienced anything like that. When you complained they offer you a bottle of wine for compensation because the problems can’t be fixed. We will never stay again in this shocker hotel and will never recommend it to anyone. They charge 5 star rate and provide 2 star service.

I like the location of the hotel,it’s close to the Kremlin 10 minutes walk, close to very good restaurants, the mall is just in front of the hotel ..close to the metro.. close to money exchange.. the only downfall is that it was so close to the street that on sa Saturday night, it was so loud, there was a bar/ karaoke bar and it’s hard to sleep.. but after 11 pm i guess party was already done.. also, the reception area when we came, was very helpful and accommodating.. but when we were already checking out, the receptionist / front desk is not so sure what she is doing.. she told us we were siuppose to pay $280 for our stay while we already paid for it ahead of time, even the front desk receptionist when we arrived told us we were fully paid but I guess there was a mixed up or maybe some kind of language barrier.. we’ll she pulled our account again and said indeed that yes we were right that we were already paid.. hopefully it was just an honest mistake but paying 19,000 rubles is no joke.. everything else is great except for Thai experience

Small, not very corporate. We had the one room in the hotel with a balcony. Double-edged sword though as it over looks a busker hotspot and the buskers aren't very good. At least closing all the windows blocks out the sound...mostly! Breakfast is in a very nice room and lots to choose from but the hot buffet items are generally quite cold.