Serenity Hotel Boutique by Alsol

Property class: 4
Hotel with outdoor pool, near Mamitas Beach

Choose dates to view prices

Serenity Hotel Boutique by Alsol features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other features include a poolside bar and a snack bar/deli. Fellow travellers say great things about the helpful staff and location.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Free Wi-Fi

Main amenities (12)

  • Housekeeping (on request)
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Beach club nearby
  • Pool bar
  • Room service
  • Airport drop-off service
  • Air conditioning
  • Snack bar/deli
  • Multilingual staff

Feel at home (6)

  • Private bathroom
  • Television
  • Blackout curtains
  • Lift
  • Premium bedding
  • Free self-parking
The current price is AU$76
includes taxes & fees
26 Oct - 27 Oct

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Suite

A modern bedroom with a large bed, a ceiling fan, and a wall-mounted mirror.

Deluxe Suite

9.0 out of 10
Wonderful
(14 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Double Suite

A modern hotel room with two beds, a ceiling fan, a flat-screen TV, and a decorative wall piece.

One Bedroom Double Suite

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

A modern living room with a sofa, armchairs, a coffee table, and a dining table. There is a TV mounted on the wall and a large window with curtains.

One Bedroom Suite

8.8 out of 10
Excellent
(19 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One Bedroom Corner Suite

A modern hotel room with a large bed, a ceiling fan, and a decorative wall piece.

One Bedroom Corner Suite

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Grand Junior Suite

A modern living room with a sofa, a coffee table, and a dining area with chairs.

Grand Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 77 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

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About the area

Map
Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720

What's nearby

  • Mario Villanueva Madrid - 5 min walk - 0.4 km
  • Quinta Avenida - 5 min walk - 0.5 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Quinta Alegría Shopping Mall - 10 min walk - 0.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.9 km
  • Airport drop-off service

Restaurants

  • ‪Mariskinky - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪San Lucho Mezcaleria - ‬3 min walk
  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪Colectivo Mexicano Cervecero - ‬2 min walk

About this property

Serenity Hotel Boutique by Alsol

  • Serenity Hotel Boutique by Alsol features a rooftop terrace and puts you within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other features include a poolside bar and a snack bar/deli. Fellow travellers say great things about the helpful staff and location.

At a glance

CHECK-IN
3:00 pm
CHECK-OUT
12:00 pm

Hotel size

    • 30 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (aged 5 years old and younger) stay free per registered adult when occupying the parent or guardian's room, using existing bedding
    • No cots (infant beds)

Pets

    • Pets allowed (dogs only, 1 total, up to 15 kg per pet)*
    • Service animals welcome
    • Specific rooms only. Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation; restrictions apply*
    • Pets must be supervised

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

    • Free on-site self-parking

Transfers

    • Airport drop-off on request(available 24 hours a day)*

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach club nearby (surcharge)
  • Beach nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • Rooftop terrace
  • Mosquito nets
  • An outdoor pool
  • No plastic drinking straws

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Griddle

More

  • Housekeeping on request
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 3.22 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children between the ages of 6 and 12 costs USD 25

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
Long-term renters welcome.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.

Also known as

Serenity Hotel Boutique
Serenity By Alsol Del Carmen
Serenity Hotel Boutique by Alsol Hotel
Serenity Hotel Boutique by Alsol Playa del Carmen
Serenity Hotel Boutique by Alsol Hotel Playa del Carmen

Frequently asked questions

Does Serenity Hotel Boutique by Alsol offer free cancellation for a full refund?

Yes, Serenity Hotel Boutique by Alsol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Serenity Hotel Boutique by Alsol?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Serenity Hotel Boutique by Alsol?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of USD 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Serenity Hotel Boutique by Alsol?

Yes, there's free self parking.

Is an airport shuttle service offered by Serenity Hotel Boutique by Alsol?

Yes, a shuttle from the hotel to the airport is available. The charge is USD 50 per person.

What are the check-in and check-out times at Serenity Hotel Boutique by Alsol?

Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.

Is there an on-site casino at Serenity Hotel Boutique by Alsol?

No, this hotel doesn't have a casino, but Riviera Gran Casino (20-min walk) is nearby.

What is there to do at Serenity Hotel Boutique by Alsol and nearby?

Serenity Hotel Boutique by Alsol has an outdoor pool.

Are there restaurants at or near Serenity Hotel Boutique by Alsol?

Yes, there's an on-site restaurant.

What's the area around Serenity Hotel Boutique by Alsol like?

Serenity Hotel Boutique by Alsol is a short 7-minute walk from Quinta Avenida and 7 minutes' walk from Playa del Carmen Main Beach. The local area is walkable and popular for its beaches.

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Reviews

Serenity Hotel Boutique by Alsol Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Amenities

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • The beach is easily accessible and within walking distance from the hotel. (24 reviews)
  • The restaurant served delicious food, offered a lovely breakfast, and had friendly service. (23 reviews)
  • Breakfast was a highlight with many guests praising its quality, variety, and friendly service. (20 reviews)
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Popular mentions

Service staff
Room
Location
Restaurant
Breakfast
Beach
Shower
Food
Kitchen
Store

Reviews

Verified review

10/10 Exceptional

We had an excellent experience. Very clean, peaceful, and the location was ideal for those who enjoy walking and exploring the city. Close to shopping, food, bars, and the beach. We will stay here again in the near future.
Verified review

8/10 Very good

Amazing stay. Stay was friendly & informative with great recommendations. Location is quiet & perfect. Would stay again. Only complaint was the shower head was oxidized besides that everything was great. Comfy beds, beautiful room & kitchen
Verified review

10/10 Exceptional

Our favourite place to stay in PDC. The location is perfect for our favourite places to dine (calle 38). 5th ave is close but you are away from evening noise. We love how peaceful and clean the hotel is as well as the large rooms.
Verified review

10/10 Exceptional

We went to our honeymoon with my wife. The hotel is good and it has a great location if you want to be near the fifth avenue but not so near. The observation
Verified review

10/10 Exceptional

Stopped for one night, very close to beach and town, loved it!
Verified review

10/10 Exceptional

The room was beautiful, clean and in a great location. Staff were friendly and helpful. The hot water was a tiny bit iffy and there was a lot of constructuon noise. But we lo
Verified review

10/10 Exceptional

Clean room, friendly staff, good breakfast and walking distance to the beach 🏖️
Verified review

6/10 Good

The room we had was very basic. A bed, a desk, two night stands, tv, luggage stand, armour with a safe. The bath room was clean with a couple towels and basic toiletries. The a/c worked well and the bed was comfortable. The staff was helpful. They only provide housekeeping every other day.
Verified review

10/10 Exceptional

Great location very comfortable rooms , rooms are very modern, kitchen appliances great. Lovely staff ,great breakfast.highly recommended
Verified review

10/10 Exceptional

It was very centrally located to everything that we needed.
Verified review

10/10 Exceptional

Good property, very close to Quinta Avenida, shopping restaurants
Verified review

8/10 Very good

A great location, very clean.
Verified review

8/10 Very good

The service at the hotel restaurant was lovely.
Verified review

10/10 Exceptional

Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)
Verified review

8/10 Very good

We only stayed one night but were happy with the place. It was clean, safe neighborhood, easy walk to shops & restaurants, & good value for the money.
Verified review

8/10 Very good

Clean room. Nice staff. Cleaning service was great. Don’t expect life up in the bar on the rooftop.
Verified review

10/10 Exceptional

Excellent hotel, beautiful and 4 minutes walking distance to 5th Avenue. Great service, delicious breakfast and very nice roof top with pool.
Verified review

10/10 Exceptional

Check in and out was easy and the staff was polite and helpful. Located within walking distance of the beach and 5th street.
Verified review

10/10 Exceptional

excelent plac, very confortable and with a lot of space.
Verified review

10/10 Exceptional

The place was super clean and comfortable. I will absolutely be back!
Verified review

10/10 Exceptional

Great option to be close to everything. Walking distance and safe.
Verified review

10/10 Exceptional

Very comfortable to relax for a week.
Verified review

10/10 Exceptional

Lovely staff and very nice and clean room. Indoor Parking available for free.
Verified review

10/10 Exceptional

I really enjoyed my stay at the Serenity hotel, the room was very clean and quiet, very spacious and comfortable, the food in the restaurant, delicious breakfasts and the staff were very friendly, Antonio is very helpful and courteous, Lupita the receptionist is very friendly. excellent prices, I highly recommend this Hotel.
Verified review

8/10 Very good

Overall clean room for Mexican standards, missing some amenities for the kitchen like dishwashing soap & sponge. Hot water on & off throughout the stay, but they accommodated us by proposing another room for our hot showers, inconvenience to step out of the room each time. Well situated near a great gym, restaurants, beach & 5th avenue. Big room great for a family of 3 or 4. Breakfast & restaurant staff very friendly.