Guests
All properties in Akumal, Quintana Roo, Mexico

Sunscape Akumal Beach Resorts & Spa - All Inclusive

All-inclusive beachfront resort with free children's club, near Riviera Maya Golf Club

  • Free WiFi in lobby and free parking
From
A$367

Image gallery

  • Deluxe Ocean Front King - Guest Room
  • Deluxe Ocean Front King - Guest Room
  • Beach
  • Beach
  • Deluxe Ocean Front King - Guest Room
Deluxe Ocean Front King - Guest Room. Image 1 of 115.
1 / 115Deluxe Ocean Front King - Guest Room
Carr. Cancún - Tulum KM 252, Akumal, 77780, QROO, Mexico
7.4.Good.
  • The kids not plus to this resort was the amazing ocean. The food was basic at best and…

    Nov. 21, 2021

  • We stayed here for 2 weeks with our 2 children age 4 and 6. There are so many kids pools…

    Nov. 13, 2021

See all 238 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Air Conditioning

Property highlights

Main amenities

  • 362 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • 7 outdoor pools
  • Free children's club

Feel at home

  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Rollaway/extra beds (free)
  • Private bathroom

What’s around

  • On the beach
  • Riviera Maya Golf Club - 28 min walk
  • Akumal Beach - 41 min walk
  • Aktun Chen - 28 min walk
  • Hekab Be Biblioteca - 45 min walk
  • Half Moon Bay - 3.1 mi / 5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Tropical View King
  • Deluxe Tropical View Double
  • Deluxe Pool View King
  • Deluxe Pool View Double
  • Deluxe Partial Ocean View King
  • Deluxe Partial Ocean View Double
  • Sun Club Pool View King
  • Sun Club Pool View Double
  • Sun Club Jr Suite Ocean View King
  • Deluxe Ocean Front King
  • Deluxe Ocean Front Double
  • Sun Club Ocean Front King
  • Sun Club Ocean Front Double
  • Sun Club Jr Suite Ocean Front King
  • Sun Club Master Suite Ocean View with Plunge Pool King
  • Sun Club Master Suite Ocean View with Plunge Pool Double
  • Sun Club Presidential Suite
  • Deal of the Day
  • Deluxe Jungle View King
  • Deluxe Jungle View Double
  • Deluxe Walkout Pool King
  • Deluxe Walkout Pool Double

What’s around

Landmarks

  • On the beach
  • Riviera Maya Golf Club - 28 min walk
  • Akumal Beach - 41 min walk
  • Aktun Chen - 28 min walk
  • Hekab Be Biblioteca - 45 min walk
  • Half Moon Bay - 3.1 mi / 5 km
  • Akumal Ecological Center - 2.5 mi / 4 km
  • Xcacel Beach - 2.8 mi / 4.5 km
  • Yal-ku Lagoon - 4.3 mi / 6.9 km
  • Xpu-ha Beach - 8.9 mi / 14.3 km
  • Jungle Place - 6.1 mi / 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 82 min drive
map
See on map
Carr. Cancún - Tulum KM 252, Akumal, 77780, QROO, Mexico

At a glance

Hotel size

  • This hotel has 362 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 6 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area

Things to do

  • Beach sunloungers
  • Beach umbrellas
  • Number of outdoor pools - 7
  • Children's pool
  • Spa services on site
  • Kayaking on site
  • Scuba diving on site
  • Snorkelling on site
  • Beach towels
  • Pool sunloungers
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Lift
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site antigen/rapid COVID-19 testing is available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

  • Sunscape Akumal Resorts & Spa
  • Sunscape Akumal Beach Resorts & Spa Hotel
  • Sunscape Akumal Beach Resorts & Spa Akumal
  • Sunscape Akumal Beach Resorts Spa
  • Sunscape Akumal Beach Resorts Spa All Inclusive
  • Sunscape Akumal Beach Resorts Spa Optional All Inclusive
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Resort
  • Sunscape Akumal Beach Resorts & Spa Hotel Akumal
  • Sunscape Akumal Beach Resorts & Spa - All Inclusive Akumal

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sunscape Akumal Beach Resorts & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 7 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, there are 6 onsite restaurants. Nearby restaurants include Crêpe (2.7 mi), Loncheria Akumalito (2.8 mi), and Imelda's Ecocina (2.8 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and scuba diving. Enjoy a swim in one of the 7 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 8 bars. Sunscape Akumal Beach Resorts & Spa - All Inclusive also has spa services and a garden.
7.4.Good.
  • 4.0.Fair

    Everything is limited including drinks!

    Restaurants and bars closed down early. Limited everything! Stayed at many other resorts in Mexico that were alot better!

    Robert, 8 night family trip, Oct. 8, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    So far #1 and we will probably return on our next beachtrip

    I RECOMMEND THAT YOU BOOK THE UPGRADED ROOMS. We booked an ocean front and everything about the room including service was spectacular. This is probably the best beach that we have experienced this summer. We visit resorts many times as we live in Cancun (not on the beach). Loved snorkeling the adjacent reefs free of charge and free of PFD requirements. Saw turtles and rays! Lots of activities. The Mediteranean restaurant is outstanding for an all inclusive.

    Harry, 3 night trip, Oct. 7, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Beautiful view from my room. Excellent service. Clean and very good food!

    Judith, 1 night family trip, Aug. 30, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The place is nothing like what you see from the pictures horrible condition I stayed for six days no hot water no AC no Power did not get no compensation for my inconvenience ORBITZ did nothing to help me and customer service was very disrespectful

    Jasmine, 7 night romance trip, Aug. 18, 2021

    Verified Orbitz guest review

  • 4.0.Fair

    Wonderful staff but broken ac and leaky roofs *before* the hurricane. Then, during the hurricane, their communication was horrid. When most of the hotel had running water and electricity, they refused to move us. Instead, they kept us in a room with no electric and running water for 2 days. We finally got moved Friday night and by Saturday it was back to normal, but still issues with the ac not working and power flickering several times a day.

    Timothy, 7 night family trip, Aug. 17, 2021

    Verified Expedia guest review

  • 2.0.Poor

    The resort had some decent pools and for the most part the staff was nice. The good staff were great but the bad staff were pretty terrible. Front desk isn’t much help, always telling us to “come back later” every time we needed something. A category 1 hurricane passed through while we were there and they were not equipped to handle it. We had no AC or running water in our room for 2 days after the storm ended. It was ~90 in our room for 2 days straight. When we were checking out they agreed to give us a partial refund for the days we had no AC or water, we signed the forms and everything. We never got a refund. DO NOT GO HERE.

    Jaren Glade, 7 night romance trip, Aug. 14, 2021

    Verified Travelocity guest review

  • 10.0.Exceptional

    Very nice staff 😍

    7 night romance trip, Aug. 7, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We loved Sunscape! So many pools, the kids swim up bar was such a treat for them. Service was exceptional. Wonderful view of ocean and very clean property. From the moment we arrived we were taken care of. Talented evening shows and close to excursions. Highly recommend!

    7 night family trip, Aug. 6, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing staff always !

    4 night family trip, Aug. 5, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent service, great food, great beach, and they remove the Seaweed which is all over Yucutan right now!!!!!!

    Mercedes, 2 night family trip, Aug. 3, 2021

    Verified Expedia guest review

See all 238 reviews