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All properties in Auckland, Auckland Region, New Zealand
1 room, 2 adults

Grand Mercure Auckland

4.5-starThis property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cots/infant beds
  • Free WiFi
  • Fridge
  • Dry cleaning/laundry service
8 Customs Street, Auckland, 1707, New Zealand

Luxury hotel with restaurant, near Sky Tower
  • Free WiFi
  • Great for families

    Good to know

    • Free cots/infant beds
    • Free WiFi
    • Fridge
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Location was excellent- especially with all the Noisy work at the waterfrontMar. 20, 2020
  • We had an awesome stay here, the staff were super friendly and although the room was…Mar. 15, 2020

Grand Mercure Auckland

  • Superior Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed
  • Superior Room, 1 Queen Bed
  • Superior Room, 2 Queen Beds
  • Superior Room, 2 Queen Beds, Ocean View
  • Superior Room, 2 Single Beds
  • Junior Suite, 1 King Bed
  • Standard Room, 1 Queen Bed

What’s around Grand Mercure Auckland

Landmarks

  • In Auckland Central Business District
  • Sky Tower - 10 min walk
  • University of Auckland - 11 min walk
  • Auckland Domain - 25 min walk
  • Auckland War Memorial Museum - 28 min walk
  • Harbour Bridge - 38 min walk
  • Auckland Town Hall - 13 min walk
  • Mt. Eden - 2.7 mi / 4.3 km

Getting around

  • Auckland Intl. Airport (AKL) - 28 min drive
  • Auckland Britomart Station - 2 min walk
  • Auckland Grafton Station - 4 min drive
  • Auckland Mt Eden Station - 4 min drive

At a glance

Key facts

Hotel size

  • This hotel has 207 rooms
  • This hotel is arranged over 13 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

  • Discounted offsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Fitness facilities
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Terrace
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe

Grand Mercure Auckland’s small print

Also known as

  • Mercure Auckland Hotel
  • Grand Mercure Auckland Hotel Auckland
  • Mercure Auckland
  • Accor Hotel Auckland
  • Mercure Auckland New Zealand
  • Mercure Auckland Hotel Auckland Central
  • Grand Mercure Auckland Hotel
  • Grand Mercure Auckland Hotel
  • Accor Hotel Auckland
  • Grand Mercure Auckland New Zealand

Policies

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

Deposit: NZD 100 per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs NZD 30 per day

Valet parking costs NZD 45 per day with in/out privileges

Buffet breakfast is offered for an extra charge of NZD 35 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Mercure Auckland

  • Does Grand Mercure Auckland offer free cancellation for a full refund?
    Yes, Grand Mercure Auckland does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Grand Mercure Auckland?
    Yes. Self parking costs NZD 30 per day. Valet parking costs NZD 45 per day.
  • Are pets allowed at Grand Mercure Auckland?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Mercure Auckland?
    You can check in from 3 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM.
  • Are there restaurants at or near Grand Mercure Auckland?
    Yes, there's an onsite restaurant.
  • What is there to do near Grand Mercure Auckland?
    Recommended spots to visit include Sky Tower (10-min walk) and University of Auckland (11-min walk), along with Auckland Town Hall (13-min walk) and Auckland Domain (1.3 mi).

Recent reviews

Fabulous 8.6 From 504 reviews

Exceptional 10.0
Lovely stay... close by to shop and cafes
Anita, au1 night family trip
Exceptional 10.0
Great stay
Great check in, very smooth. Lovely car valet guy. Large room, well equipped. Very comfortable, good night’s sleep. Easy check out. Great location
Anne, au2 night trip
Poor 2.0
Avoid - they are hopeless
This place has difficulties with providing the services they advertise on their own website. Staying at this place was a clear lowlight of our holiday and it was substandard compared to other service providers. free wifi: very poor quality and it’s free for 1 device only. To me wifi means something that works and can be used at least for browsing. I could not use the wifi for anything Self parking for $30 per night: this service is not available at check in. We were offered a $40 per day valet parking with 15-20 mins waiting time every time we wanted to move the car. (they forgot to inform us about this at check-in....very inconvenient) Room cleaning: not sure when they wanted to do it, but it did not happen before 4 pm... we need to ask them to “clean the room now” Staff arrogance: the staff needs to be told that their job is to make the stay enjoyable. Their job description does not include arguing with the guests loudly. They need to be trained on how to address / de-escalate issues. Special mention goes to Steven Kerr (“Storyteller”) whose ego is inversely proportional to his role ... based on his behaviour, he does not deserve to be employed in the service industry, to be honest. Based on all these this was a very poor experience that has made me boycott using the properties of the Accor group. This is going to result in $50,000+ revenue loss for Accor every year based on the 200+ I spend in hotels.
Csaba, au4 night family trip
Very good 8.0
hotel
needs to kept cleaner
au18 night trip
Exceptional 10.0
Super hotel within easy reach of the restaurants, staff very accommodating
Euan, au2 night romance trip

Grand Mercure Auckland

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