Catalina Hotel & Beach Club, a South Beach Group Hotel

Ok entering it smells like mildow. I have sinusitis so my sinuses could not take the smell. The carpet is so old and dirty in the lobby and the elevators are raggedy but once you enter the room it’s ok but the lobby is horrible and needs some renovation and remolding

The staff is very nice and the hotel is clean and the food was good at Taco Taco but of course with COVID-19 the items are very limited but I loved my stay .

I was disappointed with Hotels.com. I started booking this room at special price $73/night and by the time I was finished booking the price rate went up to $41 I was going to cancel reservation but accidentally book it unfortunately it was same day booking and non refundable cancelation. I was also disappointed in the overall look of the hotel. It did not look nothing like advertised. I had to change rooms 3 times. The rooms were small and beds very low and pool area not clean. I understand due to covid they had to take away something. I would like to thank Giselle for putting us into a bigger room with higher beds the next day. She was very nice helpful and accommodating.

once i arrived to check in there was an angry guest that was complaining about someone walking in their room with a key, and another night another guest complained of the same thing in the lobby but it happened twice to them and they were offered a food voucher of $40. Due to covid there was no housekeeping so i was bummed about that. I stayed a sat-tues with 2 people and 2 beds once i ran out of toilet paper i never got a answer calling front desk that morning and evening calling again numberous times. Also the bathroom was basic with only 1 plug so 2 girls could not get ready around the same time and no full body length mirror either, it wasnt what the picture advertised was there was no desj and chair. Just very basic room, bare minimum if u just need a bed to sleep.I wont stay there again

The hotel was nice and clean. The room was a good size. Nicely decorated. They hotel had a 24 hr restaurant, the food was delicious and the staff was very friendly and accommodating. The hotel is located across from the beach. They was many restaurants and stores located within walking distance. The hotel offered valet and there was a self pay parking lot around the corner from the hotel.

I was celebrating my 38 birthday weekend solo and it was the perfect place to have alone time and to socialize and be around people by choice. My room was specious and just enough room for me. Valet parking was convenient and the front desk staff was excellent.

We had no wash cloths the towels had hair on them, one of the pools was dirty. The employee was nice and the food was very good.

The line to check in was out the door, and the staff kept asking repeatedly if everyone was there to check in, even when everyone kept saying yes. The valet attendant was also no where to be found when we arrived. With four people staying in the room, they only gave us two towels and no washcloths, along with only a half roll of toilet paper. It was like pulling teeth anytime we wanted more toilet paper and then they would only give us half of one then. The staff told us the first day they would bring the washcloths when they were finished in the laundry, but it wasn't until the second day in the evening when we asked again that we got the washcloths. We asked for a blanket for the bed, as they only had a sheet to sleep under and was told they would bring one, when we called again they said they didn't have blankets. Not to mention when we would call the front desk with 0 on the phone they wouldn't answer, but when you called the main hotel line like you were a new customer they would answer. The final straw was that it took almost an hour to get our car back from the valet and we were almost late for our flight (despite giving them time to get the car). I know they are short staffed because of COVID, but if they weren't ready, they shouldn't have reopened yet, and the staff should learn more customer service.

Staying once again at the Catalina Hotel. My initial check in was not pleasant. I know bc the corona virus hotels are just starting to pick up. At first the check in assistant informed me to store my luggage but after seeing my luggage she said she would get me a room bc didn't have space for my luggage despite the hotel being quite empty. I got a room but it was a handicapped, which I hadn"t requested. She was rude and not nice to me. What a shame I have stayed there many times.