The room smelled so bad that I checked in and asked for a cancellation in 10 minutes. The smell of mold, the smell of cigarettes, etc. was really unbearable.I couldn't stand it, so I applied for a refund 10 minutes after checking in. But the hotel said it can't be canceled because checked in.
The reason why I asked for a refund is the cleanliness of the hotel, not me. How can I know the cleanliness without checking in?
They only said that they have to pay for one night of the two-night schedule. I had no choice but to approve it, but I still haven't received a refund for the remaining one night.
This is a threat from the hotel to the customer and a coercion.