Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Era Hotel & SPA Tulum

3.5-star3.5 stars
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760, Mexico

3.5-star hotel in Tulum with spa and outdoor pool
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • This hotel is located in an area of Tulum that is soon to be a thriving addition to the…Mar. 1, 2020
  • Awesome!! Everyone was super helpful and the workers were all amazing. Anola, jorge and…Dec. 30, 2020

Era Hotel & SPA Tulum

from A$166
  • Standard Double Room, 1 King Bed, Pool View
  • Superior Double Room, 1 King Bed, Pool View
  • Deluxe Double Room, 1 King Bed, Pool View
  • Family Double Room, 1 King Bed, Pool View

What’s around Era Hotel & SPA Tulum

Landmarks

  • In La Veleta
  • Tulum National Park - 43 min walk
  • Tulum Mayan Ruins - 3.7 mi / 6 km
  • Gran Cenote - 4.1 mi / 6.6 km
  • Las Palmas Public Beach - 4.1 mi / 6.7 km
  • Playa Paraiso - 4.4 mi / 7.2 km
  • Tulum Monkey Sanctuary - 5.7 mi / 9.1 km
  • Sian Ka'an Biosphere Reserve - 6.6 mi / 10.7 km

Getting around

  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 9 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:30 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free uncovered onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
Things to do
  • Outdoor pool
  • Full-service spa
  • Sauna
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna.

Era Hotel & SPA Tulum’s small print

Also known as

  • Era Hotel Tulum
  • Era Hotel & SPA Tulum Tulum
  • Era Hotel & SPA Tulum Hotel Tulum
  • Era Tulum
  • Hotel Era Hotel & SPA Tulum Tulum
  • Tulum Era Hotel & SPA Tulum Hotel
  • Hotel Era Hotel & SPA Tulum
  • Era Hotel & SPA Tulum Tulum
  • Era Hotel
  • Era
  • Era Hotel & SPA Tulum Hotel

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Era Hotel & SPA Tulum

  • Does Era Hotel & SPA Tulum offer free cancellation for a full refund?
    Yes, Era Hotel & SPA Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Era Hotel & SPA Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Era Hotel & SPA Tulum?
    Yes, there's free self parking.
  • Is there a pool at Era Hotel & SPA Tulum?
    Yes, there's an outdoor pool.
  • Are pets allowed at Era Hotel & SPA Tulum?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Era Hotel & SPA Tulum?
    You can check in from 3:00 PM - 10:30 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Era Hotel & SPA Tulum?
    Yes, there's an onsite restaurant. Nearby restaurants include Los Aguachiles Tulum (12-min walk) and El Camello Jr (14-min walk).
  • Is airport shuttle service offered by Era Hotel & SPA Tulum?
    Yes, an airport shuttle is available.
  • What is there to do near Era Hotel & SPA Tulum?
    Recommended spots to visit include Tulum National Park (2.2 mi) and Tulum Mayan Ruins (3.7 mi), along with Gran Cenote (4.1 mi) and Las Palmas Public Beach (4.1 mi).

Recent reviews

Superb 9.0 From 34 reviews

Exceptional 10.0
Amazing, vibey boutique on the outskirts of Tulum. Friendly out going staff. Wish we could have stayed more than 1 night.
Matthew, us1 night trip
Exceptional 10.0
Era Hotel Stay for Couple
Place was great overall. Would return if available. Great service from treats upon arrival to celebrate a birthday, giving recommendations on things to do, setting up, etc. and very helpful in preparing and getting through hurricane we experienced while there. Boutique hotel with cafe that is only open a few hours most days and a shared pool with another hotel across. We did not utilize the spa services so cannot comment about that. Staff was incredibly friendly and helpful. My ONLY complaint is housekeeping not wearing a mask while cleaning rooms. Wish they had more areas to lounge whether poolside or in room. Outside of that, private room, comfy bed with good wifi and hot water. Location is good, there are a few smaller shops, restaurants and laundry nearby and you are about a 7-9 min drive from the main action or 15-2- min bike ride.
Hykeem, us7 night trip
Exceptional 10.0
Our stay at ERA was amazing! This hotel is truly a hidden gem. Alex and the other staff provided exceptional service around the clock and I am so thankful for them. The staff decorated for my birthday, called a taxi each time one was needed, provided recommendations for the area, and so much more! Biking is a popular mode of transportation in Tulum and the hotel does provide free bike rentals to its guests. We did not patron the café nor use the spa facilities but they are available for guests as well. Wonderful experience, beautiful property, fantastic service!
us5 night romance trip
Exceptional 10.0
Hotel is a hidden GEM. Very beautiful and peaceful. 10 out of 10 for cleanliness 10 out of 10 for hospitality 10 out of 10 for service provided by staff Alex, Anola and Jose were amazing! Provided excellent service, making my stay even better. The hotel is extremely nice! The best part is the shower! It’s wonderful. I enjoyed my stay. This is not a paid review! I actually stayed at the hotel and enjoyed every single moment. I was provided ideas for places to go and Jose even orders food for me.. You will be missing out if you do not visit this hotel while in Tulum. I will definitely be returning. Amber
Amber, us4 night trip
Very good 8.0
The hotel is on the outskirts of Tulum. The hotel offers bikes for free which is great. A bike ride to the city center is about 15min. to the public beach 35-40min. The room is minimalistic and very stylish. Bed comfortable. Staff was very friendly and helpful. Breakfast is included at a cute cafe right by the hotel with exquisite breakfast choices (no fresh fruits, no vegan options☹️). Right across from the balcony (pool in between) is a private apartment building where you look right into another apartment and vice versa. It is a quiet street but out of the 3 nights I stayed there I had to nights of some party going on close by (way until after midnight). Earplugs helped a little Maybe bad luck. Overall I had a great time there.
CCdeC, us3 night trip
Very good 8.0
The room was cute and had a nice view of the pool. Alex and Anola were the best, they really made me feel welcome and were always helpful.
us4 night trip
Exceptional 10.0
Friendly staff, cozy, very clean and organized. Definitely recommend.
us3 night romance trip
Exceptional 10.0
Excellent, unique hotel with friendly and helpful staff. Incredible value - would definitely recommend.
gb6 night romance trip
Poor 2.0
Unsatisfied
I was unsatisfied with my stay. I was told by the hotel the location was close to the beach and it wasn’t.... it was about 30-45 mins away. The room had a horrible smell everyday from the plumbing system. I spoke to the lady at the front desk about the smell and how my shower wasn’t clean and she denied it and made me feel I was wrong. I bought candles for the room so I can better sleep with the smell because the hotel didn’t want to help. I also brought a small speaker, mini tea kettle and cups to better feel at home because the hotel didn’t provide. No full length mirror in the room so I had to improvise with taking the wall mirror to the floor. Last I bought a pricey lunch to go and left it in my room for an hour to head to yoga and the maids ended up throwing it out in garbage. I was pretty upset and spoke to the female front desk person and told her what happened and she said she would reimburse me for the hotels mistake. The last day during check out I asked to be reimbursed and she said she can’t help me and that the bottle of wine they gave me for my trouble is enough. Overall I was left so disappointed by the lack of service I received from the female associate. I understand the hotel is new and still working out the flow of things and I was willing to over look a few things. The customer service by female associate was by far the worst I’ve ever experienced in a hotel. I wouldn’t recommend this hotel
Karen, us5 night trip with friends
Exceptional 10.0
We liked the large room with a balcony. Service was OK.
ST, us2 night family trip

Era Hotel & SPA Tulum