Unfortunately the service from the front desk and the restaurant ruins the good work that people are doing in the hotel. First of all they gave us a key that opened a different room, we had room 309, by accident we went to room 308 and we were able to open that room with the key. Luckily nobody was there. Then the restaurant, the food for breakfast, was very poor. We decided to buy our own breakfast, à la cart, but he was Very poor quality and very primitive service tour. The room did not have enough towels, and requested extra towels, it took about two hours to get the extra towels. It was about 11 o’clock at night when the towels came in. Also at the checkout, when we are in our car ready to leave we had the front desk person running out of the hotel accusing us of stealing a towel, she told us to go upstairs to the room to check where was the towel. We offer her to check our luggage, to go in the trunk of our car and look at our suitcases to found as stolen towel, we feel accused, and also we were asked to go upstairs to look for the towel, when actually it was no towel missing at all. We travel a lot all over the world for a long time, we retired people, and this is the first time ever they were accused of stealing it towel. Very poor service, very disappointing in the way things were handled, and definitely this is what is ruining your hotel, the service, the facilities are fine and actually very nice, but I had to deal my whole stay with stuff that is not trained.