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All properties in Puerto Vallarta, Puerto Vallarta, Jalisco, Mexico
1 room, 2 adults

Krystal Vallarta

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Free WiFi
  • Beach towels
Avenida Las Garzas, Puerto Vallarta, JAL, 48300, Mexico

3.5-star beachfront resort with spa, near Cruise Ship Terminal
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Free WiFi
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Hotel and staff could have been better the food was not good at all i had better at…Oct. 20, 2020
  • What it was promise was not really given , 1 restaurant was open, the rest were close,…Sep. 24, 2020

Krystal Vallarta

from A$131
  • Standard Ocean View
  • Standard Garden View
  • Deluxe Room, Mountain View
  • Deluxe Room, Sea View

What’s around Krystal Vallarta

Landmarks

  • In North Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • La Isla - 10 min walk
  • Plaza Caracol - 13 min walk
  • Playa Las Glorias - 23 min walk
  • Vallarta Casino - 27 min walk
  • El Faro Lighthouse - 37 min walk
  • Camarones Beach - 44 min walk

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Self parking * on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Beach towels
  • Outdoor pool
  • Fitness facilities
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Health club
Working away
  • Business centre
  • Conference space
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Krystal Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Entertainment
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Room service
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Spa tub
  • Fitness classes on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkelling nearby

Krystal Vallarta’s small print

Also known as

  • Krystal Vallarta Hotel
  • Nh Krystal Vallarta
  • Krystal Vallarta Hotel
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Vallarta Resort
  • Krystal Vallarta Puerto Vallarta
  • Krystal Vallarta Resort Puerto Vallarta
  • Krystal Hotel
  • Krystal Vallarta
  • Krystal Vallarta Resort
  • Krystal Resort
  • Krystal Resort Puerto Vallarta
  • Nh Hotel Puerto Vallarta
  • Nh Hotels Puerto Vallarta
  • Nh Krystal Puerto Vallarta

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Self parking costs MXN 50 per day

Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Vallarta

  • Does Krystal Vallarta offer free cancellation for a full refund?
    Yes, Krystal Vallarta does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Vallarta?
    Yes. Self parking costs MXN 50 per day.
  • Is there a pool at Krystal Vallarta?
    Yes, there's an outdoor pool.
  • Are pets allowed at Krystal Vallarta?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Vallarta?
    You can check in from 3:00 PM to noon. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Vallarta?
    Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
  • Is airport shuttle service offered by Krystal Vallarta?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Krystal Vallarta?
    No, this resort doesn't have a casino, but Vallarta Casino (3-min drive) is nearby.

Recent reviews

Good 6.8 From 1,050 reviews

Fair 4.0
comida mala
La habitación no servía el control de la televisión. No estaba bien limpia la habitación y la comida en general malísima
Roberto, us1 night business trip
Poor 2.0
not Recomended
Chk in terrible, too much time waiting, room double? When I request king, too much walking, everything too far, maintenance ppl stole my Apple Watch charger
LAURA, us3 night family trip
Fair 4.0
My reservation was all wrong was put on a room that was a leaving room had to sleep on a very uncomfortable couch no blankets or pellows were proveded , tried get things resolve with front desk, but they will denied any help of any kind. Over all was a horrible experience. The extras on the reservation
Ricardo, mx1 night family trip
Fair 4.0
The hotel looks abandoned
romelia, us1 night trip
Exceptional 10.0
Excellent hotel
Oscar, us3 night family trip
Poor 2.0
Run and don’t even consider it...
Absolutely terrible and I would never stay again nor would I suggest to anyone to stay there. We were put in the hotel on the beach, it was disgusting, mold and the sliding door would not close after it was open. The 2nd hotel we were put in was considered deluxe tower, it looked nice but the walls were paper thin. I could hear the people next doors conversation and even wearing ear plugs could here the people cough. The towels were old and torn to shreds... run 🏃‍♀️
Brandy, us4 night trip
Fair 4.0
Old and dated hotel. They built a new tower but very sterile and so are the rooms. No hairdryer or coffee machine in room. Disappointed, however hotel is close to lots of restaurants and downtown.
Diana, us4 night trip
Exceptional 10.0
Clean, friendly, and fun
Rhonda, us3 night family trip
Good 6.0
Adequate
This hotel was adequate. There was a problem with the hot water in the room. The beds were comfortable and the view of the ocean was great. There was an hour where none of the restaurants were serving food. On the other hand, the pool bar had a variety of snack items available at no charge. The bathrooms near the family pool had plumbing problems. The hotel appears to have had it's hey day but needs updates.
Raymond, us1 night trip
Good 6.0
Just being truthful!
I have been traveling through Vallarta for 25 years and have stayed at the Krystal many times before years ago. Now they have a mini pool for adults and unless you get up at 6:00 am you will never get a chair, I sat on the poolside until a guy who was an all inclusive guest and so drunk broke out with a nosebleed as he went in and then puked in the water so that pretty much stopped my desire to be in the mini pool, the food offerings were regular at best, waiters were the best part, my room had a big cracked tile at the entrance way to the bathroom and almost cut open my foot which I reported to the administration to no avail. No repair happened. The Krystal does not compare to the competition between the port down to the Malecón, makes me sad as it was a great resort before! I have been in every hotel between the port and the malecón and many multiple times over the 25 years so I feel I can place judgement!
ca3 night business trip

Krystal Vallarta

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