Krystal Vallarta

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Outdoor pool
Deluxe Room, Mountain View | Room

Overview of Krystal Vallarta

Krystal Vallarta

3.5-star property
3.5-star beachfront hotel with restaurant, near Cruise Ship Terminal

6.8/10 Good

1,001 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is AU$147
Price available on 18/10/2022
Avenida Las Garzas, Puerto Vallarta, JAL, 48300
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • 4 outdoor pools
  • Breakfast available
  • Free children's club
  • Free supervised childcare
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Self parking
For families
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service

Choose dates to view prices

About this area

What's nearby

  • In South Hotel Zone
  • Cruise Ship Terminal - 9 min walk
  • Bay of Banderas - 45 min walk
  • Malecon - 13 min drive
  • Playa de los Muertos - 18 min drive
  • Nayar Vidanta Golf - 23 min drive
  • Nuevo Vallarta Beach - 30 min drive
  • Playa Mismaloya - 44 min drive
  • Playa Bucerias - 33 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 13 min drive

About this property

Krystal Vallarta

3.5-star family-friendly hotel in the heart of South Hotel Zone
Cruise Ship Terminal is located near Krystal Vallarta, which provides a beach bar, a grocery/convenience store, and a terrace. With a beachfront location, sun loungers, and beach umbrellas, this hotel is the perfect place to soak up some sun. Enjoy the gym, as well as activities like beach yoga. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
Additional perks include:
  • 4 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and a gift shop
  • Luggage storage, a front desk safe, and 5 meeting rooms
  • A porter/bellhop, an elevator, and smoke-free premises
  • Guest reviews say great things about the proximity to the airport
Room features
All guestrooms at Krystal Vallarta have comforts such as air conditioning, in addition to amenities like free WiFi and safes.
More amenities include:
  • Bathrooms with free toiletries
  • Mini fridges, childcare services, and cable channels


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms


  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)
  • Free supervised childcare
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (MXN 50 per day)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Grocery/convenience store
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach yoga
  • Shopping
  • Golfing nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference space (3600 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas


  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • Spanish

Room amenities

Be entertained

  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer (on request)
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Breakfast costs between MXN 180 and MXN 300 per person (approximately)

Children & extra beds

  • In-room babysitting is available for an extra charge


  • Self parking costs MXN 50 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Krystal Hotel
Krystal Hotel Vallarta
Krystal Vallarta
Krystal Hotel Puerto Vallarta
Krystal Puerto Vallarta Hotel Puerto Vallarta
Krystal Resort Puerto Vallarta
Nh Hotel Puerto Vallarta
Nh Hotels Puerto Vallarta
Nh Krystal Puerto Vallarta
Nh Krystal Vallarta
Krystal Vallarta Hotel
Krystal Vallarta Resort
Krystal Resort
Krystal Vallarta Hotel
Krystal Vallarta Puerto Vallarta
Krystal Vallarta Hotel Puerto Vallarta

Frequently asked questions

Does Krystal Vallarta offer free cancellation for a full refund?
Yes, Krystal Vallarta does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Krystal Vallarta?
As of 5 Oct 2022, prices found for a 1-night stay for 2 adults at Krystal Vallarta on 18 Oct 2022 start from AU$147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Krystal Vallarta?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Krystal Vallarta?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Vallarta?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Krystal Vallarta?
Yes. Self parking costs MXN 50 per day.
What are the check-in and check-out times at Krystal Vallarta?
You can check in from 3:00 PM - midnight. Check-out time is 11:30 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Krystal Vallarta?
No, this hotel doesn't have a casino, but Vallarta Casino (5-min drive) is nearby.
What is there to do at Krystal Vallarta and nearby?
Have fun during the warmer months with activities such as beach yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include a fitness center and a garden.
Are there restaurants at or near Krystal Vallarta?
Yes, there's an onsite restaurant. Nearby restaurants include La Vaca Argentina (7-min walk), el oasis Del holi (7-min walk), and Pizzeria La Dolce (7-min walk).
What's the area around Krystal Vallarta like?
Krystal Vallarta is a short 9-minute walk from Cruise Ship Terminal and 4 minutes' walk from La Isla. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



2/10 Poor

Zareen, 4-night trip
Verified guest review

8/10 Very good

Evelyn itzel, 3-night trip
Verified guest review

4/10 Fair

Lobby area too hot and with mosquitos.
Front lobby area is way too open and with NO A/C! Way too hot and humid with too many mosquitos in the front lobby. You have to wait in line for a long time because they don’t have enough staff. Overall, the hotel needs to be renovated and upgraded.
Raul, 7-night trip
Verified guest review

2/10 Poor

Front desk doesn’t care of guest concerns. Housekeeper doesn’t clean rooms daily and when they do, sheets are not changed. Wifi doesn’t work. Not recommend
Cecilia, 5-night family trip
Verified Expedia guest review

6/10 Good

Falta de limpieza en las albercas, las recamaras con muchos detalles por arreglar, almohadas muy feas.
Raul, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

Super friendly staff
Adriana Biridiana, 5-night family trip
Verified Orbitz guest review

6/10 Good

property was good but front desk staff was under staffed. had to wait an hour and a half to register in
ricardo, 4-night family trip
Verified Expedia guest review

2/10 Poor

Not recommended
If rent room only, they require you to wear a plastic wristband and clip it on at the front desk. Really! Like a hospital. Room expensive, no character, noise in hallway not addressed. Their solution? We can move you to another 2am! I would stay away from this hotel.
Arnold, 1-night trip
Verified guest review

6/10 Good

The new tower ocean view has amazing views and very clean. However the food is awful. Dont get the all inclusive your better off going out for food. Pools are nice and staff is friendly the majority of them. Would stay again for the views
Cindy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Overall happy with the hotel, Greek kind cleaning staff, front desk folks were also very nice.
juan, 5-night family trip
Verified guest review