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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Shangri-La Kuala Lumpur

Luxury hotel with 3 restaurants, near KLCC Park

  • Free WiFi and free parking
From
A$112

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Image gallery

  • Executive Room, 2 Single Beds - City View
  • Executive Room, 2 Single Beds - City View
  • Executive Suite, 1 King Bed - Pool
  • Outdoor Pool
  • Executive Room, 2 Single Beds - City View
Executive Room, 2 Single Beds - City View. Image 1 of 65.
1 / 65Executive Room, 2 Single Beds - City View
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia
9.2.Superb.
  • Magnificent place, beautifully designed and lovely presentation. Staff were exceptional…

    Feb. 25, 2020

  • Excellent customer service.Nothing was too much trouble for the staff.They covered our…

    Feb. 2, 2020

See all 992 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Safe
Walkable
Convenient
Shopping
Dining options

The following facilities or services will be unavailable from May 31 2021 to June 28 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Shuttle services
  • Spa
  • Spa/Beauty services
  • Spa tub
  • Supervised childcare
  • Swimming pool
    • Free WiFi
    • Free parking
    • Pool
    • Gym
    • Air Conditioning

    Property highlights

    Main amenities

    • 662 guestrooms
    • Daily housekeeping
    • 3 restaurants and bar/lounge
    • Full-service spa
    • Outdoor pool
    • Breakfast available

    For families

    • Free cots/infant beds
    • Children's pool
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (surcharge)
    • Rollaway/extra beds (surcharge)

    What’s around

    • In Kuala Lumpur City Centre
    • KLCC Park - 12 min walk
    • Kuala Lumpur Convention Centre - 12 min walk
    • Kuala Lumpur Tower - 13 min walk
    • Petronas Twin Towers - 13 min walk
    • Suria KLCC Shopping Centre - 14 min walk

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Deluxe Room, 1 King Bed
    • Executive Room, 1 King Bed
    • Horizon Club, Executive Room, 1 King Bed
    • Executive Suite, 1 King Bed
    • Premier Suite, 1 King Bed (Selection)
    • Executive Room, 2 Single Beds
    • Horizon Club, Executive Room, 2 Single Beds
    • Executive Suite, 2 Single Beds
    • Premier Suite, 2 Single Beds (Selection)
    • Family Suite, 1 King Bed (Premier)

    Location

    11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia
    • In Kuala Lumpur City Centre
    • KLCC Park - 12 min walk
    • Kuala Lumpur Convention Centre - 12 min walk

    What’s around

    Landmarks

    • In Kuala Lumpur City Centre
    • KLCC Park - 12 min walk
    • Kuala Lumpur Convention Centre - 12 min walk
    • Kuala Lumpur Tower - 13 min walk
    • Petronas Twin Towers - 13 min walk
    • Suria KLCC Shopping Centre - 14 min walk
    • Pavilion Kuala Lumpur - 16 min walk
    • Merdeka Square - 24 min walk
    • Petaling Street - 25 min walk
    • Berjaya Times Square - 26 min walk
    • Putra World Trade Centre - 35 min walk

    Getting around

    • Kuala Lumpur International Airport (KUL) - 45 min drive
    • Subang (SZB-Sultan Abdul Aziz Shah) - 21 min drive
    • Kuala Lumpur Sultan Ismail Station - 23 min walk
    • Kuala Lumpur Masjid Jamek Station - 23 min walk
    • Kuala Lumpur Bank NeStation KTM Komuter Station - 25 min walk
    • Bukit Nanas Station - 5 min walk
    • Dang Wangi Station - 7 min walk
    • Raja Chulan Station - 10 min walk
    • Train station pick-up (surcharge)
    • Shopping center shuttle (surcharge)

    At a glance

    Hotel size

    • This hotel has 662 rooms
    • This hotel is arranged over 28 floors

    Arriving/leaving

    • Check-in time 2 PM-anytime
    • Check-out time is noon
    • Express check-in/out

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
    • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

    Special check-in instructions

    Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia, with check-in dates from April 1, 2021 to December 31, 2021, into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
    Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting/childcare*

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi and wired Internet access in rooms

    Transfers

    • Train station pick-up*

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)
    • Supervised childcare/activities (surcharge)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 3 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Poolside bar
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Outdoor pool
    • Children's pool
    • Fitness facilities
    • Full-service spa
    • Spa tub
    • Fitness classes on site
    • Golfing nearby
    • Health club
    • Steam room
    • Sauna

    Working away

    • Number of meeting rooms - 15
    • Conference space
    • Conference centre
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Laundry facilities
    • Hair salon
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter

    Facilities

    • Lift
    • Safe-deposit box at front desk
    • Designated smoking areas
    • Garden
    • Terrace
    • Television in common areas

    Accessibility

    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Wheelchair-accessible public bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible spa
    • Wheelchair-accessible fitness centre
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant
    • Wheelchair-accessible lounge
    • Grab bar - near toilet
    • Doorbell/telephone notification
    • Lever door handles
    • Telephone accessibility kit

    Languages Spoken

    • Chinese
    • English
    • Malay

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Coffee/tea maker
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service
    • Premium bedding

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV
    • Premium TV channels

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available
    • Access via exterior corridors

    Special features

    Spa

    Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

    Small print

    Also known as

    • Shangri-La Hotel Kuala Lumpur
    • Shangri La Kuala Lumpur
    • Shangri-La Kuala Lumpur Hotel
    • Shangri La Hotel Kuala Lumpur
    • Shangri-La Kuala Lumpur Kuala Lumpur
    • Shangri-La Kuala Lumpur Hotel Kuala Lumpur
    • Shangri-La Kuala Lumpur
    • Shangri La Kuala Lumpur
    • Shangri La Hotel Kuala Lumpur
    • Kuala Lumpur Shangri-La Hotel
    • Shangri-La Hotel Kuala Lumpur
    • Shangri-La Kuala Lumpur
    • Shangri-La Kuala Lumpur Hotel
    • Shangri La Hotel Kuala Lumpur

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for MYR 116.0 per night

    Buffet breakfast is offered for an extra charge of MYR 70 for adults and MYR 35 for children (approximately)

    Babysitting/childcare is available for an extra charge

    Shopping center shuttle service is offered for an extra charge

    Policies

    The listed child breakfast fee applies to guests age 11 and younger.

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:
    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Deposit: MYR 400 per night

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, Shangri-La Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book. The following facilities or services will be unavailable from May 31 2021 to June 28 2021 (dates subject to change):
      • Bar/Lounge(s)
      • Breakfast
      • Fitness facilities
      • Meeting facilities
      • Recreation facilities
      • Sauna
      • Shuttle services
      • Spa
      • Spa/Beauty services
      • Spa tub
      • Supervised childcare
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool and a children's pool. The swimming pool will be unavailable from May 31 2021 to June 28 2021 (dates subject to change).
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 3 onsite restaurants. The dining venue will be unavailable from May 31 2021 to June 28 2021 (dates subject to change). Nearby restaurants include Bombay Palace (4-min walk), Senya Sake And Dining (4-min walk), and Naughty Nuri's Life Centre (4-min walk).
    • Onsite recreation at Shangri-La Kuala Lumpur includes aerobics . Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Kuala Lumpur also has an outdoor pool and a sauna, as well as a steam room and a garden.
    9.2.Superb.
    • 8.0.Very good

      My flight arrived at 4am so I was able to put my luggage in storage and use the facilities until I could check-in. Beautiful pool & health club - decent gym with sauna, steam room & spa. Staff were all lovely & approachable.

      Evie, 2 night trip, Jan. 12, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Buffet breakfast was great, hotel is well located and staff were friendly. My room looked a little dated but was comfortable.

      7 night trip, Dec. 31, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Great location, walkable to most attractions. Beautiful lobby and a great Gym and pool. Rooms relatively large and nice albeit being a bit dated. Breakfast was delicious with extensive number of choices. Overall a great hotel as expected by Shangri-la.

      Patrik, 2 night romance trip, Dec. 17, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      It was a very pleasant and enjoyable stay!

      Gayathri, 3 night family trip, Dec. 14, 2019

      Verified Hotels.com guest review

    • 10.0.Exceptional

      This is one of the best hotels we have stayed at, this time second time around still just as good as last time. Central KL location, beautiful well appointed rooms, great genuinely friendly staff. Chinese and Japanese Restaurant in house also recommended.

      8 night romance trip, Dec. 3, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      The hotel is located in the heart of KL close to everything

      Mohammad, 3 night romance trip, Nov. 8, 2019

      Verified Wotif guest review

    • 10.0.Exceptional

      excellent property and customer service. buffet was memorable

      2 night romance trip, Oct. 26, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Faciilities all available, SPA , Sauna steam rooms , swimming pool and gym with vety upfayed equipment.. The gardens and surroundings are maintained well . Nice place to unwind. .

      8 night romance trip, Sep. 18, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      We had a club room and found it was really worth the extra money for the use of the lounge. Breakfast was great as was afternoon tea from 3 to 5 then happy hour from 5 to 7. You had the choice of about 6 different cocktails, spirits, wine and beer. Staff were always very friendly and accommodating. Also loved the pool. Have stayed there before and will stay there again.

      3 night romance trip, Aug. 29, 2019

      Verified Expedia guest review

    • 8.0.Very good

      Checkin was excellent and staff were so helpful in assisting us in getting to airport in the morning

      1 night romance trip, Aug. 17, 2019

      Verified Expedia guest review

    See all 992 reviews