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Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

5 stars
11 Jalan Sultan IsmailKuala Lumpur50250Malaysia, ‏1800-687-236 (Australia Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Outstanding4.6 / 5
Service
Fantastic service
Breakfast
Tasty breakfast
Food
Delicious food
Vibe
Awesome vibe
895See all 895 Hotels.com reviews
From 6,074 reviewsTripAdvisor Traveller Rating

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

Hotel Info: 1800 846 835

from A$151
  • Premier Twin Room
  • Executive Twin Room
  • Executive King Room
  • Horizon Executive King Room
  • Premier King Room
  • Executive Suite
  • Premier Selection Suite
  • Deluxe King
  • Horizon Executive, Twin Room

At a glance

Key facts

Hotel size

  • This hotel has 662 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-10 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Train station pickup *

Offsite

  • Shopping center shuttle *

Also known as

  • Hotel Kuala Lumpur Shangri-La
  • Shangri La Kuala Lumpur
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MYR 400 per night

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Health club
  • Full-service spa
  • Spa tub
  • Fitness classes on site
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 15
  • Conference space
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur’s small print

Also known as

  • Hotel Kuala Lumpur Shangri-La
  • Shangri La Kuala Lumpur
  • Hotel Shangri-La Kuala Lumpur
  • Kuala Lumpur Hotel Shangri-La
  • Kuala Lumpur Shangri-La
  • Kuala Lumpur Shangri-La Hotel
  • Shangri-La Hotel Kuala Lumpur
  • Shangri-La Kuala Lumpur
  • Shangri-La Kuala Lumpur Hotel
  • Shangri La Hotel Kuala Lumpur

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

For transfers, guests must contact the property 72 hours prior to arrival prior to arrival at the number on the booking confirmation.

Mandatory fees

Deposit: MYR 400 per night

Optional extras

Early check-in can be arranged for an extra charge

Late check-out can be arranged for an extra charge

Babysitting/childcare is available for an extra charge

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 895 reviews

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur
Excellent4.0 / 5
Stylish
Very pleasant stay. Room lovely and good size. Room service prompt and lifts very quick. Very comfortable bar and lobby area. Spa facilities very good, all working sauna, steam and spa. Only downside was the old swimming pool. Quite dated and smallish. Overall, stylish hotel and would stay again.
2 night trip
Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur
Outstanding5.0 / 5
Staff were very attentive and always pleasant. Fantastic variety available for breakfast.
7 night family trip
Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur
Outstanding5.0 / 5
Luxury stay at the Shangri-La KL
We loved our stay at the Shangri-la. The staff were amazing and friendly. There was lots of information in the room about local entertainment, shuttle buses, maps etc. Horizon Club facility was very nice and definitely worth doing. So nice to have an outing and then come back to the Hotel for lovely afternoon tea and then a glass of wine and snacks in the evening. Gym, steam room and hot spa was really relaxing.
2 night family trip
Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur
Outstanding5.0 / 5
Impressive friendly staff.
My husband and I stayed at the shangri La kuala lumpur for three nights. We had a fantastic stay, we were upgraded to a suite which was spacious and really beautiful. The staff were extremely friendly and helpful. The breakfast which I thought we was included in my hotel booking was not so we ended up paying for it was worth every Ringgit. All staff were more than happy to go the extra mile, from the security at the door to the restaurant manager. We loved our stay and would definite stay there again when we visit Kl.
3 night romance trip
Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur
Outstanding5.0 / 5
Great hotel
Stayed in Horizon club room and the benefits were superb. Enjoyed the whole experience and the it was a luxury
4 night family trip

See all reviews

Shangri-La Hotel - Kuala Lumpur, Kuala Lumpur

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