2/10 Poor
7 June 2023
Horrible!
Where do I start!?
The hotel is I guess under renovation, that wasn't disclosed. Upon check in, we gwt to our floor, there is a sign across from elevator noting no water between 10 to 4. We get to our room and in a hurry to get to our event o time and put luggage in and left. We get back from our event after 11pm and notice the refrigerator didnt work, the lamps by the bed didnt work (one bulb missing, the other dead), and the air conditioner didnt cool the room. My husband went to take a shower and noticed there were no towels and a used wash cloth hanging over the curtain rod.
We had called down the front desk and relayed this infoemation. I was told someone would be up with towels shortly, and he had no apologizes or rooms acailable fornus to switch to. By 1am, towels.still had not arrived, we went down to get them at 9am only to be told they didnt have any washcloths clean yet.
The desk person had little interest when i relayed the issues and simply gave me my receipt.
Karyn
Karyn, 1-night trip
Verified Hotels.com guest review