The Heritage Hotel Manila, Pasay, Philippines

Room was booked for 03 persons and amenities was only for 01 person. Notified services desk nothing happened till departure. Seems to not care for customer requests,

We stay at this hotel regularly due to its proximity to the airport. It is always a pleasant stay and the service is very good. The hotel is a well appointed although a little dated however the staff go out of their way to make each stay enjoyable and make sure any request are met.

Check in there for my last night in Manila simply because its close to airport. I reckon once upon a time it must have been one of the better hotels in Manila but unfortunately it's very dated today. In all fairness, I can't complain for the price paid. As it located on a crossroad in one of the busier streets, there's no hiding from the traffic noises, be it day or night. As far as location is concern, there's plenty of food places within a 5 -10 mins walk. Wouldn't really recommend but it's alright for an overnight stay.

The Heritage is a bit dated and older style however it's what I like. The staff in all areas of the Hotel are so pleasant and happy. This along with the cleanliness of the place makes me feel relaxed and comfortable.

The staff are very helpful, friendly and efficient. The room was a good size and comfortable, although it could do with a refurb if they really want to claim it to be a modern 4 star hotel. Having said that, it was certainly comfortable enough and I felt is was good value. I would stay there again. Breakfast was good, with reasonable choices. One minor thing.... if you are availing yourself of the airport pick up, I'd advise calling them beforehand to ensure they have your booking, as they didnt acknowledge or respond to my email request. Fortunately, I called prior to my departure from Singapore, so it all worked out ok.