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Shangri-La Golden Sands, Penang

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Exterior
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
On the beach, white sand, beach massages, beach volleyball
2 outdoor pools, pool umbrellas, pool loungers

Overview of Shangri-La Golden Sands, Penang

VIP Access

Shangri-La Golden Sands, Penang

4.0 star property
Upmarket beachfront resort with golf course, near Ferringgi Beach

8.0/10 Very good

1,016 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • 24/7 front desk
The price is AU$132
Price available on 16/2/2023
Map
Jalan Batu Feringgi, George Town, Penang, 11100

Room options

About this area

What's nearby

  • On the beach
  • Gurney Drive - 20 min drive
  • KOMTAR - 31 min drive
  • Penang Hill - 43 min drive
  • Queensbay Mall - 44 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 54 min drive
  • Penang Sentral - 57 min drive

Restaurants

  • Long Beach Cafe - 3 min walk
  • Golden River - 4 min walk
  • Sigi‘s Bar & Grill - 4 min walk
  • Andrew Kampung Restaurant - 4 min walk
  • Ferringhi food paradise - 4 min walk

About this property

Shangri-La Golden Sands, Penang

At Shangri-La Golden Sands, Penang, you can spend time at the beach enjoying beach massages, volleyball and beachside drinks. There's fun for everyone with the 2 outdoor pools and free water park, and guests can also take advantage of a health club and 2 outdoor tennis courts. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this upmarket resort include a golf course, a free kid's club and a poolside bar. The pool and helpful staff get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 387 units
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • Free off-site parking nearby

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 9:00 AM–1:00 PM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Beach volleyball
  • Ecotours
  • Golf lessons
  • Mini golf
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Boat tours nearby

Working away

  • Business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1980
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Library
  • Television in common areas
  • Health club
  • 9 holes of golf
  • 2 outdoor pools
  • Free water park
  • 2 outdoor tennis courts
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Malay

Room amenities

Be entertained

  • 43-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MYR 64 per person

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for MYR 150 per night

Pool, spa, & gym (if applicable)

  • Children under 4 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Policies

<p>Noise-free guestrooms cannot be guaranteed.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>
The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town

Frequently asked questions

Does Shangri-La Golden Sands, Penang offer free cancellation for a full refund?
Yes, Shangri-La Golden Sands, Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Golden Sands, Penang?
As of 7 Feb 2023, prices found for a 1-night stay for 2 adults at Shangri-La Golden Sands, Penang on 16 Feb 2023 start from AU$132, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Golden Sands, Penang?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Golden Sands, Penang?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Shangri-La Golden Sands, Penang?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Shangri-La Golden Sands, Penang?
Yes, there's free self parking.
What are the check-in and check-out times at Shangri-La Golden Sands, Penang?
You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Shangri-La Golden Sands, Penang and nearby?
Have fun with on-site activities such as volleyball, and practise your swing at the golf course. Additional recreation on-site includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a water slide and a health club. Shangri-La Golden Sands, Penang also has a picnic area and a garden, as well as access to a nearby health club.
Are there restaurants at or near Shangri-La Golden Sands, Penang?
Yes, there's an on-site restaurant. Nearby restaurants include Golden River (4-min walk), Sigi‘s Bar & Grill (4-min walk) and Andrew Kampung Restaurant (4-min walk).
What's the area around Shangri-La Golden Sands, Penang like?
Shangri-La Golden Sands, Penang is a short 3-minute walk from Ferringgi Beach and 7 minutes' walk from Batu Feringghi Night Market. Travellers say that this resort is in a good location.

Reviews

8.0

Very good

8.0/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

7.6/10

Property conditions & facilities

7.9/10

Eco-friendliness

Reviews

4/10 Fair

Hotel was a great disappointment.
Checking in experience was poor.Male receptionist was rude and gave us a room facing a noisy mosque when I requested for a quiet room.The room was next to another room with noisy children and it was not clean too.I had to go down to request for a change of room,after I checked that room given was filthy too.Place was too crowded and dirty.Breakfast was overly crowded.Service was poor.I would never choose this place ever again,althoigh the location along Batu Ferringhi was good.
2-night trip
Verified Hotels.com guest review

4/10 Fair

Helen, 4-night trip
Verified Hotels.com guest review

8/10 Very good

TAN, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jolly, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent older hotel with stunning views
I had a lovely stay at this hotel! After reading some of the reviews, I was uncertain of what to expect for the condition and service. Everything was great! I am new to more luxury hotels and I was totally satisfied. While the place is a little run down, it is an older hotel after all. Everything worked well in my room and I had a beautiful view of the ocean. The staff were friendly and quick to answer questions. The laundry service was great - everything in this hotel smells so nice! The other minor worry I had was travelling solo at a hotel mostly geared to families. I mostly stuck to the beach and my own balcony, which were the draw for me anyway. I would go back for sure!
Stephanie, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Lee Meng, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Horrible management
Check in was a disaster. My family booked directly from hotel website and we picked pay with cash at check in. The rate the front desk was quoting us was more expensive than the email confirmation. Took 1hr to sort it out with their own reservation system! All employees are scared crap less to do anything without manager approval. And even the lower level supervisors are scared too! Takes at least 2-5 people to sort it out, I bet they hope you give up your complaint and pay more! Even my booking through hotels.com gave me a discount on food and beverage that took 3 people to try and give it to me… and if I hadn’t pushed for it, they wouldn’t have given it to me! Room had a couple screws lying in the floor at check in. So I didn’t trust the floor was clean. Hot water can scold you or stay hot even when turned back to full cold… At least there was daily cleaning. Towel refresh only if on the floor. Breakfast is mediocre; especially for the price. Only positive was the water slides and adventure zone for the kids. There is a mosque or something next door that cranks the volume up LOUD for daily prayers at 7pm-ish. Annoying if you’re not that religion.
Bryan, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Golden Sands is catered to families with smaller children. There are a good nr of pools and beach activities. The dining options let them down: breakfast on Sunday was hectic, with upto 30min waiting time for a table. The breakfast on offer was extensive and good quality. There is only 1 other restaurant on the premises with a more limited selection. The overall service was ok, but they work very 'depaetmental'. When asked at reception about opening times for the bar, we got a 'that is not my department, ask the bar manager'. Not the customer service we expect from a reception desk. The adult pool is ok. But it had a very slippery and unsafe ladder. I hurt my leg while exiting the pool. I mentioned to the hotel that they may want to replace the ladder with a safer type (similar to what they have in the other pools). They acknowledged my report, but I not once heard an apology for getting injured or an enquiry how my leg was doing. Again, not the customer service we would expect at a Shangri -la. Rooms were clean and well appointed.
Elke, 7-night family trip
Verified Expedia guest review

6/10 Good

The cabinets / wardrobe are in very bad conditions and creates lots of creaking sound when open, there were lots of banging, knocking, running noises coming from the room upstairs, this mean there is very little sound proof within the rooms. The staffs were friendly and approachable, however, I was told on the first night that all payment were fully paid and nothing outstanding but I had to pay local tax during check out even though I told them that I was informed no further payment applicable to me. Thanks!
Chek Wee, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is superb for families with young kids, with water facilities at the pool. The service staff is attentive and alert and everyone has a good time.
KAY HIANG, 3-night family trip
Verified Expedia guest review