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1 room, 2 adults

Hotel Jen Penang by Shangri-La, Penang, Malaysia

4-star4 stars
Magazine Road, George Town, Penang, Penang, 10300, Malaysia

4-star hotel with outdoor pool, connected to a shopping center, near KOMTAR
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here

Notes

Fabulous8.6
Beach
Beautiful beach
Service
Fantastic service
Room
Great room
Breakfast
Tasty breakfast
843See all 843 Hotels.com reviews
From 2,361 reviews

TripAdvisor Traveller Rating

Hotel Jen Penang by Shangri-La, Penang, Malaysia

from A$102
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Single Beds
  • Deluxe Room, 2 Single Beds (Club)

What’s around Hotel Jen Penang by Shangri-La, Penang, Malaysia

Top spots nearby

Recommended by this property

  • KOMTAR (2-minute walk)
  • 1st Avenue Mall (2-minute walk)
  • Prangin Mall (3-minute walk)

Getting around

  • Penang (PEN-Penang Intl.) - 25 min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Offsite

  • Free beach shuttle
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Children's pool
  • Spa services on site
  • Steam room
  • Pool umbrellas
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Built in 1986
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.

Lobby Lounge - This Cafe specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Hotel Jen Penang by Shangri-La, Penang, Malaysia’s small print

Also known as

  • Hotel Jen Penang
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Jen Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Hotel Jen Penang George Town
  • Traders Hotel Georgetown
  • Jen Penang George Town
  • Hotel Jen Penang George Town
  • Traders Penang
  • Traders Penang Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • A tax is imposed by the city: MYR 3 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Buffet breakfast is offered for an extra charge of MYR 59 for adults and MYR 28 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Fabulous 8.6 From 843 reviews

Hotel Jen Penang by Shangri-La, Penang, Malaysia
Good6.0
Worth staying if you can get a good deal.
Hotel was nice and clean. Close to most things in Penang. Club lounge very lacking in standard's compared to the rest of the hotel. Evening club level food wasn't that good. We ate breakfast at both the downstairs and in club level. Both were just average. Drinks in main bar were very expensive but you generally have to accept it or dont drink in the bar. Not a bad place to stay but could be a lot better with a few simple improvements.
Jason, au2 night romance trip
Hotel Jen Penang by Shangri-La, Penang, Malaysia
Exceptional10.0
Nice boutique hotel
Will definitely stay again when back in Penang. Only had a one night stay but found staff very helpful, food tasty and hotel decor and cleanliness very good.
, au1 night business trip
Hotel Jen Penang by Shangri-La, Penang, Malaysia
Exceptional10.0
Fabulous stay
Wonderful hotel. Fantastic location, clean, excellent service. Best hotel in Penang. Wendy and Ashraf were wonderful and made our stay in Penang so memorable. Concierge is very helpful and knowledgeable. the free green bus ( cat 1 and cat 2 buses) are just behind the hotel and take you to the heart of georgetown.
claire, auFamily trip
Hotel Jen Penang by Shangri-La, Penang, Malaysia
Very Good8.0
Comfortable hotel at a good price
Club Lounge was excellent
robynne, auOther trip
Hotel Jen Penang by Shangri-La, Penang, Malaysia
Exceptional10.0
Great Hotel
A very relaxing stay. Staff were lovely and very helpful. We thoroughly enjoyed our stay at Hotel Jen. We will be back!
, au9 night trip with friends

See all reviews

Hotel Jen Penang by Shangri-La, Penang, Malaysia

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