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All properties in Mazatlan, Sinaloa, Mexico
1 room, 2 adults

The Palms Resort of Mazatlan

3-star3 stars
Great for families

Good to know

  • Children's pool
  • On beach
  • Connecting/adjoining rooms available
  • Free WiFi
Av. Camaron Sabalo 696, Zona Dorada, Mazatlan, SIN, 82110, Mexico

3-star beachfront resort with outdoor pool, near Cerritos Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • On beach
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The hotel was infested with ants and they did not notify of a remodel. Staff was friendly…Oct. 15, 2020
  • Hard beds other then that niceOct. 5, 2020

The Palms Resort of Mazatlan

from A$99
  • Suite, Ocean View
  • Superior Room, 1 Queen Bed, Ocean View
  • Superior Room, 1 Queen Bed, Mountain View
  • Standard Room, 2 Double Beds, Mountain View
  • Standard Room, 2 Double Beds, Ocean View

What’s around The Palms Resort of Mazatlan

Landmarks

  • In Zona Dorada
  • Playa Brujas - 1 min walk
  • Islands and Protected Areas of the Gulf of California - 11 min walk
  • Punta Camaron Beach - 20 min walk
  • El Cid Country Club Golf Course - 22 min walk
  • Sea Shell City Museum - 22 min walk
  • The Mazatlan Malecón - 33 min walk
  • Monument to the Family - 33 min walk

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 33 min drive

At a glance

Key facts

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 7973
  • Conference space size (meters) - 741
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Lift
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Fridge
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Las Islas - Onsite restaurant.

The Palms Resort of Mazatlan’s small print

Also known as

  • Palms Resort Mazatlan
  • Palms Mazatlan
  • The Palms Of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort
  • The Palms Resort of Mazatlan Mazatlan
  • The Palms Resort of Mazatlan Resort Mazatlan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 9 AM to 10 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Breakfast costs between MXN 200 and MXN 250 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for The Palms Resort of Mazatlan

    • Does The Palms Resort of Mazatlan offer free cancellation for a full refund?
      Yes, The Palms Resort of Mazatlan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at The Palms Resort of Mazatlan?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at The Palms Resort of Mazatlan?
      Yes, there's free self and valet parking.
    • Is there a pool at The Palms Resort of Mazatlan?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 10 PM.
    • Are pets allowed at The Palms Resort of Mazatlan?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at The Palms Resort of Mazatlan?
      You can check in from 3 PM to midnight. Check-out time is noon. Contactless check-out is available.
    • Are there restaurants at or near The Palms Resort of Mazatlan?
      Yes, there are 2 onsite restaurants. Nearby restaurants include La Concha (4-min walk), Fat Fish (6-min walk), and Villa Italia (7-min walk).

    Recent reviews

    Very good 8.0 From 1,064 reviews

    Very good 8.0
    Good place but old
    It’s a great place but it is getting old, news to be remolded
    us1 night trip with friends
    Good 6.0
    Traveling Anglers
    The stay was ok.. just wasn’t that clean in the lobby area
    Michael, us1 night business trip
    Very good 8.0
    Ocean Front Getaway
    You can’t get any closer to the ocean, and the pool is fantastic! The beds and couch were very uncomfortable, but I found out on the 2nd to last day you could get a mattress topper, so next time I would ask for one. The staff is great, would definitely stay here again!
    Sandra, ca14 night trip with friends
    Very good 8.0
    The Hotel was under construction, the Palapas at the beach are 6 and only 3 in good condition, the personal at the beach was rude, 3 days in a row keeps complaining about everything.
    us6 night family trip
    Very good 8.0
    Extremely ignorant check in service
    The check in staff is ignorant and rude. Very unhelpful and extremely unwelcoming. Everything was nice but that but we most definitely will NEVER stay here again simply by the way we were treated at check in.
    Juan, us1 night family trip
    Very good 8.0
    I like the Palms but it is over priced for a 3 star hotel.
    us3 night family trip
    Fair 4.0
    In steady decline.
    Dated and in need of improvements.
    Alfonso, us3 night family trip
    Exceptional 10.0
    Everything was ok nice place
    Martha, us3 night family trip
    Poor 2.0
    Really bad service, we never had an experience like this in other hotels. No water, we had to call the front desk every time we need to shower 😡
    Ana, us2 night trip

    The Palms Resort of Mazatlan

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