The Palms Resort of Mazatlan

Photo gallery for The Palms Resort of Mazatlan

Primary image
Beach
Outdoor pool
Room
Suite, Ocean View | Room

Overview of The Palms Resort of Mazatlan

The Palms Resort of Mazatlan

3.0 star property
3-star beachfront resort with outdoor pool, near The Mazatlan Malecón

8.0/10 Very good

1,004 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is AU$134
Price available on 10/10/2022
Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Pool bar
  • Swim-up bar
  • Conference center
  • Terrace
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Zona Dorada
  • Mazatlan Aquarium - 14 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 38 min drive

About this property

The Palms Resort of Mazatlan

3-star resort in the heart of Zona Dorada
Consider a stay at The Palms Resort of Mazatlan and take advantage of a swim-up bar, a poolside bar, and a terrace. This resort is a great place to bask in the sun with a beachfront location and beach volleyball. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Restaurant Panama, the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
Other perks at this resort include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Cooked-to-order breakfast (surcharge), a banquet hall, and a front desk safe
  • An elevator, smoke-free premises, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Palms Resort of Mazatlan have perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Balconies, refrigerators, and coffee/tea makers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 190 units
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar

Traveling with children

  • Children's pool

What to do

  • On the beach
  • Beach volleyball

Working away

  • Meeting rooms
  • Conference center (7973 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Alarm clock
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant Panama - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.
Pool Bar - Onsite cocktail bar. Open daily.
Bálamo Bar - Onsite bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 265 and MXN 400 for adults, and MXN 265 and MXN 400 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 31 2023 (dates subject to change):
  • Fitness facilities

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

Does The Palms Resort of Mazatlan offer free cancellation for a full refund?
Yes, The Palms Resort of Mazatlan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Palms Resort of Mazatlan?
As of 2 Oct 2022, prices found for a 1-night stay for 2 adults at The Palms Resort of Mazatlan on 10 Oct 2022 start from AU$134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Palms Resort of Mazatlan?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Palms Resort of Mazatlan?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Palms Resort of Mazatlan?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Palms Resort of Mazatlan?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Palms Resort of Mazatlan?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at The Palms Resort of Mazatlan and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the resort's other amenities, which include a garden.
Are there restaurants at or near The Palms Resort of Mazatlan?
Yes, there's an onsite restaurant, Restaurant Panama. Nearby restaurants include La Concha (5-min walk), Fat Fish (7-min walk), and Villa Italia (7-min walk).
Does The Palms Resort of Mazatlan have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around The Palms Resort of Mazatlan like?
The Palms Resort of Mazatlan is a short 1-minute walk from Playa Brujas and 12 minutes' walk from Islands and Protected Areas of the Gulf of California. Travelers say this resort is in a good location.

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Mazatlan vacation
Amazing place, have stayed several times, I like the fact that the beach and pool are really close.
Edna, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Rosalba, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Luis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Martin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It was great
It was great nice friendly staff rooms are ok
Griselda, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The view to the ocean
Daniel, 2-night romance trip
Verified Expedia guest review

8/10 Very good

El Retaurante Panama Es muy bueno y te atienden muy bien 👍
Adolfo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Manuel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I really liked it
Stephany, 3-night romance trip
Verified Expedia guest review

6/10 Good

Emely, 3-night trip with friends
Verified Hotels.com guest review