Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Orchid House Tulum

3.5-star3.5 stars
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760, Mexico

3.5-star beach hotel with restaurant, near Tulum National Park
  • Free continental breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • I would say this hotel is just okay. It’s very beautifully decorated with a nice shower.…Aug. 30, 2020
  • We had a great time staying here! Everyone was super nice and helpful!! The hotel is…Aug. 24, 2020

Orchid House Tulum

from A$160
  • Master Luxury Suite w/private bathtub 2nd Floor
  • Garden Suite w/private bathtub
  • Jungle Suite w/private bathtub
  • Orchid Suite

What’s around Orchid House Tulum

Landmarks

  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 2.6 mi / 4.2 km
  • Playa Paraiso - 3 mi / 4.8 km
  • Tulum Beach - 3.2 mi / 5.1 km
  • Tulum Mayan Ruins - 3.3 mi / 5.3 km
  • Gran Cenote - 4.2 mi / 6.8 km
  • Tulum Monkey Sanctuary - 5.8 mi / 9.3 km
  • Sian Ka'an Biosphere Reserve - 6.1 mi / 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 110 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free street parking nearby

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Spa services on site
  • Spa tub
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
Facilities
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Iron/ironing board (on request)
Sleep well
  • Down comforter
  • Pillowtop mattress
Freshen up
  • Hair dryer
Be entertained
  • 55-inch Smart TV
  • Netflix
  • Digital TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Orchid House Tulum’s small print

Also known as

  • Orchid House Tulum Hotel
  • Orchid House Tulum Hotel
  • Orchid House Tulum Tulum
  • Orchid House Tulum Hotel Tulum

Policies

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Orchid House Tulum

  • Does Orchid House Tulum offer free cancellation for a full refund?
    Yes, Orchid House Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Orchid House Tulum?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Orchid House Tulum?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Orchid House Tulum?
    You can check in from 3:00 PM to anytime. Check-out time is noon.
  • Are there restaurants at or near Orchid House Tulum?
    Yes, there's an onsite restaurant. Nearby restaurants include Chacabar (9-min walk).
  • Is airport shuttle service offered by Orchid House Tulum?
    Yes, an airport shuttle is available.
  • What is there to do near Orchid House Tulum?
    Recommended spots to visit include Tulum National Park (0.8 mi) and Las Palmas Public Beach (2.6 mi), along with Playa Paraiso (3 mi) and Tulum Beach (3.2 mi).

Recent reviews

Superb 9.0 From 19 reviews

Exceptional 10.0
This hotel is amazing with a jungle feel to it Staff was very profesional and very helpful. Pool area was our favorite. Highly recommended this place. Very close to the beach and town
Johan, us4 night romance trip
Exceptional 10.0
Great Stay!
Orchid House was a beautiful hotel. Very peaceful, clean and the architecture was amazing. We stayed here for 5 nights and would definitely go back. All of the staff were extremely helpful and friendly - the two people at the front desk would give us loads of recommendations whenever we went out. You also had the option to rent bikes so it worked out to be about a 10 min ride into town and 10 mins down to the beach, so it was a good central location. Food was also delicious!
Roxanna, gb5 night trip
Exceptional 10.0
very beautiful place!!!! The room the pool and the restaurant, a lot of green and very good for taking pic!! The food there are great, and very affordable, three beef taco only 190 peso!!! Excellent experience
Queenie, us1 night romance trip
Exceptional 10.0
Perfect boutique hot. in the middle of the jungle
Is just the perfect place to disconnect from everything rather you go by yourself or in a romantic trip. The Jungle view amazing, the staff is very warm and friendly, I just loved this place very much! Really recommended
Edna Lizeth, mx1 night trip
Exceptional 10.0
The staff was very pleasing and accommodating. The facility was very beautiful. Breakfast was very tasting.
us1 night family trip
Exceptional 10.0
We had a great experience in Orchid House Tulum, the staff was amazing, room service was surprisingly good... The location is realy convenient in aldea Zama. Room quality, design and confort was perfect. Wi-Fi is free of charge and works great everywere in the hotel. We also had a very good experience dining at the hotel restaurant with a varied and healthy menu. Prices are accesible all around, and the whole experience was very positive. Cant wait to go back an relax for a whole week.
Alfredo, us1 night romance trip
Exceptional 10.0
It was an amazing experience. The hotel's design is rich in details, the rooms are nice and comfortable, there are lots of amenities available, and the service is top level. I would recommend this 100%.
us2 night romance trip
Exceptional 10.0
I really enjoy the stay, excellent facilities and wonderful service
us1 night trip
Fair 4.0
El hotel está hermoso, las camas súper cómodas, la regadera Buena presión, todo muy bien solo que en cuánto a medidas COVID, no tienen prácticamente nada. No hay gel en varios puntos, no te toman la temperatura y lo más grave... Nadie usa cubreboca ni careta, nada. No lo tiene la gente de recepción, el area de cocina, meseros, camaristas, mantenimiento NADIE. Asi que súper recomendable en caso de que no te estés cuidando del virus, de lo contrario buscan otra opción.
Zoraya, mx1 night romance trip
Exceptional 10.0
Hotel magnifique avec plein de charme, Piscine un peu froide, heureusement que la piscine privative de la chambre permet d'y ajouter de l'eau chaude. Seul point noir au tableau: le ménage de la douche ou il y avait des cheveux a notre arrivé
Davy, fr2 night trip with friends

Orchid House Tulum

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