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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

HS HOTSSON Smart Acapulco

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • On beach
  • Connecting/adjoining rooms available
  • Free WiFi
Av. Costera Miguel Aleman 1803, Fracc. Magallanes, Acapulco, GRO, 39670, Mexico

3.5-star beachfront hotel with pool bar, near Condesa Beach
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • On beach
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Faltan detalles de organizacion de espacios, limpieza y atencion por parte del staff. El…Aug. 2, 2020
  • Great and helpful staff. The beach view is great. Just didnt offer many amenities.May 26, 2020

HS HOTSSON Smart Acapulco

from A$94
  • Deluxe Room, 1 King Bed, Balcony, Partial Ocean View
  • Deluxe Room, 2 Double Beds, Balcony, Partial Ocean View
  • Junior Suite, 1 King Bed, Balcony, Partial Ocean View
  • Junior Suite, 2 Double Beds, Balcony, Partial Ocean View
  • Suite, 1 King Bed, Balcony, Bay View
  • Senior Suite, 1 King Bed, Jetted Tub
  • Presidential Suite, 2 Bedrooms, Private Pool, Ocean View

What’s around HS HOTSSON Smart Acapulco

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 4 min walk
  • Diana the Huntress - 7 min walk
  • Gran Plaza Shopping Mall - 9 min walk
  • Icacos Beach - 19 min walk
  • Parque Papagayo - 22 min walk
  • El Rollo Acapulco - 39 min walk
  • Plaza Bahia - 2 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 17 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 506 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3 PM-6 AM
  • Check-out time is noon
  • Express check-in
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires valid ID for all guests at check-in, regardless of age. A birth certificate should be presented for children to confirm age.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking* on site (limited)

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service
Things to do
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Waterskiing nearby
  • Fitness facilities
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 9483
  • Conference space size (meters) - 881
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1982
  • Lift
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at HS HOTSSON Smart Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Dining

NUDE AT THE BEACH - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Los Caracoles - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open select days.

Pagliacci - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

LOS ARCOS - Overlooking the ocean, this theme restaurant specializes in Mexican cuisine and serves lunch only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

HS HOTSSON Smart Acapulco’s small print

Also known as

  • Crowne Plaza Acapulco Hotel
  • HS HOTSSON Smart Acapulco Hotel
  • Crowne Plaza Acapulco Hotel Acapulco
  • Crown Plaza Acapulco
  • Acapulco Crowne Plaza
  • HS HOTSSON Smart Hotel
  • HS HOTSSON Smart
  • HS HOTSSON Smart Acapulco Acapulco
  • HS HOTSSON Smart Acapulco Hotel Acapulco

Policies

Outside food and drink are not permitted on the premises.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the fitness facility.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs MXN 120 per night

Valet parking costs MXN 120 per night

Buffet breakfast is offered for an extra charge of MXN 324 for adults and MXN 164 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for HS HOTSSON Smart Acapulco

  • Does HS HOTSSON Smart Acapulco offer free cancellation for a full refund?
    Yes, HS HOTSSON Smart Acapulco does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is HS HOTSSON Smart Acapulco currently open?
    The property is closed between April 06 and April 30.
  • What are the cleanliness and hygiene measures currently in place at HS HOTSSON Smart Acapulco?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at HS HOTSSON Smart Acapulco?
    Yes. Self parking costs MXN 120 per night. Valet parking costs MXN 120 per night. Parking spots may be limited.
  • Is there a pool at HS HOTSSON Smart Acapulco?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at HS HOTSSON Smart Acapulco?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at HS HOTSSON Smart Acapulco?
    You can check in from 3 PM to 6 AM. Check-out time is noon. Express check-in and contactless check-out are available.
  • Are there restaurants at or near HS HOTSSON Smart Acapulco?
    Yes, there are 4 onsite restaurants, featuring international cuisine, ocean views, and poolside dining. Nearby restaurants include El Fogon (4-min walk), Fisher's Acapulco (4-min walk), and Applebee's (5-min walk).

Recent reviews

Very good 8.0 From 709 reviews

Exceptional 10.0
Overáll excellent 10/10
Josiane, ca3 night trip
Exceptional 10.0
Wow
The hotel is beautiful and our room had floor to ceiling windows that covered 2 walls for amazing views of Acapulco Bay.
Johnny, us2 night trip
Very good 8.0
Great Value, Good Stay, Good Location
This Hotel/Resort was in much better shape than its neighboring counterparts. It wasn’t perfect, but with great access to the beach, easy access to surrounding restaurants, and affordable onsite restaurants/room service, the hotel offers more than enough value for a stay. The hotel was booked with mostly older folks and locals, which was fine by us.
Travis, us5 night trip
Exceptional 10.0
Clean, beautiful and convenient
Very nice stay at this hotel which has access to the beach and the most iconic areas in Acapulco.
Juan, us3 night family trip
Exceptional 10.0
HS HOTSSON STAY
Came here to celebrate my Bday !!! I stayed at the Hotsson for 5 days They have tons of security all over the hotel , room service was GREAT , pools were AWESOME, the private beach area was GREAT (love the fact vendors aren’t allowed in the area) , food from the buffet was OKAY I GUESS!! it could be better , we will definitely be back GREAT SERVICE, GREAT VIEWS and the price was decent
Cecilia, us4 night trip with friends
Fair 4.0
Badly
Room sticks like poop
ROBERTO, us2 night family trip
Exceptional 10.0
I always have a great time, very good service and friendly staff
María, us1 night family trip
Fair 4.0
Research the hotel
Was not happy, the staff catered to the white guess. Where ever i went in the hotel security was watching me. Could not bring out side food to the room,my family guess that lives their was not aloud to visit me.We had to change room due to roaches,staff gave us other room had issue as well. Staff said they will get back to us never did.
Teresa, us13 night family trip
Good 6.0
Noisy
Hotel had music in the open lobby area most nights that went late and interferred with sleeping.
Robert, us14 night romance trip

HS HOTSSON Smart Acapulco

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