Mixed experiences. We notified we'd arrive late, driving almost 9 hours from London.
We were lukewarmly greeted by this red haired, young male, who profusely confused us with the direction of how to drop off our luggage and park our SUV. He suggested the back parking lot, not the side lot, said accessible through another entrance to the lift, and, the elevator located halfway between the front lobby entrance and the back access. I still suggested to drop off luggage while we were at the front lobby. But, he said the elevator was behind his counter. WRONG.
The elevator was right next to the front entrance with carts, And, suggested back parking lot was full. The back entrance was hidden behind the trees, lead us to the bar, and lots of steps and 2 sets of swing doors, very dark, with dense trees and messy bird droppings on the path in the rain.
He would not apologize for poor direction, did not help us when we struggled with luggage, at back door with steps.
This is a training issue, a management problem.
The room has a good view, to Edinburgh castle and a quiet neighborhood. Remote, but, good for a driver.
The mattress was mediocre, hard to fall back to sleep on, woken up from backache.
Breakfast was decent visually, but they were of a supermarket quality, possibly from Sainsbury across the street (Croissants, muffin, baked beans, unthawed frozen berries were terrible).
Some Indonesian group travelers and East Europeans were aloud and chaotic.
GBP 5 parking.